Manal Omar Hasan

• Establishment, monitoring, and updating the Enterprise Architecture for DMT and its affiliated entities, and applying international methodologies and standards for Enterprise Architecture.

• Development and updating of policies, standards, procedures, and guidance related to Information Technology and Enterprise Architecture, ensuring their compliance with international standards, and establishing appropriate mechanisms to ensure their implementation and compliance monitoring.

• Reviewing and analyzing the impacts resulting from the requirements of development plans on the systems and supporting infrastructures, according to the needs of divisions and sections of DMT and its affiliated entities, aligning them with Enterprise Architecture, and raising recommendations for these requests.

• Working on enhancing the identity of Enterprise Architecture and defining roles and responsibilities among divisions and relevant sections to achieve Enterprise Architecture goals and applying them according to international methodologies and standards.

• Managing the quality of business and technical services for the information technology affairs sector.

• Ensuring the implementation of business quality in providing information technology services and digital services at the DMT and its affiliated entities' level.

• Reviewing and applying improvements to core technical processes to support strategic and operational objectives for information technology.

• Preparing and updating the portfolio of information technology services in DMT and its affiliated entities, defining service level agreements for all information technology services and ensuring their implementation in systems.

• Participating in reviewing, analyzing, and developing processes and improvements in core operations based on their connection with existing systems, working on their development and enhancing their efficiency.

• Ensuring the integration of Enterprise Architecture elements and enhancing central databases with necessary information and data to support service delivery operations, automate procedures, and make future decisions.

• Identifying shared data elements in the DMT and its affiliated entities and defining relationships between all elements including applications, users, processes, and services, among others.

• Responsible for the growth of company’s account through day to day interaction with the clients to identify new business opportunities
• Attend RFPs & tender clarification meetings with stakeholders to understand new projects requirements
• Working with sales team to develop mutually beneficial proposals, negotiate contract terms and communicate effectively with stakeholders
• Build long-term relationships with new and existing customers
• Responsible for determining hiring needs and assigning the right employees to the right projects in line with the approved time frame and required skillsets provided by the client
• Prepare employees for assignments by establishing and conducting orientation and training programs
• Manage resources currently in the workplace based on each project’s requirements
• Conduct employee’s performance appraisal reports, training and employee developments plans and discuss it with the clients
• Manage all day to day HR issue and solve problems to ensure satisfaction of both employees & clients
• Ensure compliance with company’s polices and procedures by all employees in workplace
• Monitoring employees’ timesheets generate reports and submit to client for invoicing
• Ensure smooth running of current projects with clients to achieve high quality deliverables as per projects timline, budget and clients’ expectation.

• Act as the main department champion to lead, maintain and finalize specific tasks and assignments related to: Team Performance Management, Embrace Action Plan, Business Excellence requirements, Internal Audit Requirements
• Implementation of a strong QA/QC policies / procedures and work towards ISO 9001:2015 accreditation
• Assist and participate in internal audits and ensure quality compliance, identifying non-conformances, propose and implement corrective actions
• Handle the full Human Resource Management (HRM) system & processes from CVs screening, candidate’s selection, hiring, visa and health insurance processing, etc
• Support in preparation of annual plans and budgets, completes analysis of monthly reporting activities
• Prepare and produce monthly financial and performance reports
• Review of employees’ timesheets, generate reports and make the required calculations for clients invoicing and overtime payments
• Assist in the implementation of a PDR scheme for the UAE team, track team objectives, goals etc.
• Implement and manage a tender log to track tenders and bids - pending actions, submitted, responded, PTC's, award etc.

• Identifying project requirements, expected deliverable, KPIs and timeline milestones, and participate in preparing the project manage plan
• Participating in risk review workshops, prepare risk register and update risk management plan accordingly
• Tracking project activities, monitoring progress and preparing weekly progress reports
• Highlighting commercial matters and preparing reports to higher management
• Attending weekly meetings with stakeholders to ensure compliance with project plan and prepare minutes of meetings and updated action plan
• Following-up on actions – liaising with contractors and designers on a regular basis and maintaining Program Communication plans
• Analysis of current resources and performance
• Processing Contract Instructions and other contractual procedures required of the Contract Administrator role, under instruction from senior members of staff.

• Responsible for the quality control of residential and commercial units in the towers, podium, facilities and the common areas to ensure that project is completed to the high standards and that is exceeded client’s expectations
• Conduct quality site inspections along with the clients and prepare the snagging/quality reports using Zutec software and submit it to the developer and contractors
• Reviewing/monitoring work progress and generate progress reports
• Working on Oracle ERP to update all data regarding
• Site supervision and following up on actions to ensure works are completed within the agreed quality standards, cost and time frame
• Managing early terminations of tenancy contracts and ensuring that all are as per the standard set by the company and Abu Dhabi Rental Committee
• Managing check in/out visits and arranging district cooling, gas, water and electricity clearances
• Issuing Resale, No Objection Certificates (RS- NOC) and ensure Service Charge and utilities bills are paid up to date prior to the transfer of the ownership of the units
• Handling clients complains by receiving telephone calls and in-person visits
• Listen to resident requests, concerns and comments and ensure completion of maintenance service request accordingly.

• Delivering outstanding management constancy, including HR Consulting, strategic and business planning, valuation, feasibility studies, cash management and capital restructuring
• Preparing policies and procedures, Budgetary control systems and organizational development, in addition to assisting the senior consultant in preparing diagnostic and progress reports
• Collecting data through questionnaires, interviews, focus group and analysis of documents and existing data sets, this is likely to include visits project sites
• Preparing training courses
• Writing and collaborating in the development of research and proposals
• Providing effective assistance by identifying problems areas and recommending appropriate solutions
• Acting as a point of contact to new and potential clients and assistance in preparation of tender documents and proposals
• Monitoring the implementation and prepare a monthly report on progress.

• Working on Strategic Management & Business Planning, Organizational Development, Program Management & PMO consulting, with the following detailed job profile
• Preparing various market reports and research papers to serve the needs of clients and consulting projects
• Preparing analysis on news, trends and gather information that give the necessary competitive edge, as per planned research assignments
• Preparing report of findings illustrating data graphically and translating complex findings into written text and simple charts and graphs
• Measuring the effectiveness of research resources (market intelligence agencies and websites, purchasing reports, etc, and keeping a database of helpful and information sources to be adopted
• Building the needed questionnaires for the sake of conducting market research and obtaining information from primary resources
• Conducting research on subjects advised by line manager using secondary and primary information sources (when Possible) through the use of internet, books, conducting interviews and surveys as needed
• Identifying a set of key reliable resources of information and build a database for these resources to be utilized for future research
• Build and articulate a research methodology in coordination with the business line manage