MANAL TAOUSSA
marrakech,Morocco
Summary
Dynamic and results-driven professional with a strong foundation in sales and customer acquisition, complemented by expertise in customer service and client relations. Proficient in communication and active listening, with a proven track record in order processing, stock management, and inventory control. Skilled in leveraging social media platforms such as Instagram and TikTok for sales, alongside cash handling and POS operations. Adept at time management and multitasking, with proficiency in Microsoft Office Suite, basic accounting, and e-commerce platforms. Experienced in online advertising, email communication, and customer relationship management systems. Committed to enhancing business growth through innovative strategies and exceptional client engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Sales Executive
Boutique Toufik Factory
Marrakesh, Morocco
11.2024 - 11.2025
- Handled direct sales with customers while managing customer service operations, including client communication, service coordination, problem-solving, and maintaining strong customer relationships.
- Validated and confirmed customer orders via phone and Instagram
- Managed inventory and stock availability
- Prepared, packaged, and shipped online orders
- Handled cashier duties and payment processing
- Created discounts and promotions to sell remaining stock
- Managed sales, inquiries, and follow-ups through Instagram to increase conversions
Sales Executive / Call Centre Agent - E-commerce / France Communication
France Market
Marrakesh
05.2024 - 11.2024
- Conducted outbound and inbound sales calls to 50+ customers daily in the French market
- Identified customer needs and presented tailored solutions to match their requirements
- Maintained professional communication with clients, building trust and long-term relationships.
- Successfully achieved daily sales targets, closing an average of 5 sales per day.
- Handled customer inquiries, objections, and negotiations to ensure successful deal closures.
- Updated customer information and sales activities accurately in the system.
- Worked under pressure to meet individual and team performance goals.
Customer Service / Cashier
Restaurant & Café Branch
Marrakesh
09.2023 - 05.2024
- Managed daily cashier operations
- Delivered high-quality customer service
- Assisted customers and handled payments accurately
Education
Technician Specialized - Business Management
École Excel
MoroccoDiploma - economics
cadi ayyad university
marrakechSkills
- Sales & Customer Acquisition
- Customer Service & Client Relations
- Communication & Active Listening
- Order Processing & Validation
- Stock Management & Inventory Control
- Social Media Sales (Instagram & TikTok)
- Cash Handling & POS Operations
- Time Management & Multitasking
- Microsoft Word, Excel, PowerPoint
- Basic Accounting & Cash Handling
- Social Media Management (Instagram, TikTok)
- Online Advertising (Ads)
- Email & Professional Communication
- E-Commerce platform experience
- Customer relationship management systems
LANGUAGES
Arabic: Fluent
French: Very Good
English: Very Good
Personal Information
- Available: Immediate
- Title: Sales Executive
- Nationality: Moroccan
- Availability: Immediate
- Visa status: Tourist Visa
Certification
• Specialized Technician in Business Management
• English Language Attestation
• Completed two years of study at Cadi Ayyad University in Economics
Timeline
Sales Executive
Boutique Toufik Factory
11.2024 - 11.2025
Sales Executive / Call Centre Agent - E-commerce / France Communication
France Market
05.2024 - 11.2024
Customer Service / Cashier
Restaurant & Café Branch
09.2023 - 05.2024
Technician Specialized - Business Management
École Excel
Diploma - economics
cadi ayyad university