Manal Zeroura
Dubai
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
13
13
years of professional experience
Work History
Student Wellbeing Specialist
Britts Imperial University College
07.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Managed approximately 30 new admissions and helped outreach the targeted KPI.
French Tutor
BONJOUR TUTORS
12.2021 - 06.2023
- Promoted a positive learning environment with patience, empathy, and encouragement for students at all skill levels.
- Maintained detailed records of French tutoring sessions using progress reports and other relevant forms.
- Collaborated with teachers and parents to provide students comprehensive support in French and other current subjects.
- Established clear communication channels with parents or guardians regarding student progress and areas needing improvement.
- Employed native French-speaking abilities to greatly advance skills of students as young as 5 years old.
Claims Adjuster
AXA PARTNERS
06.2019 - 11.2021
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Customer Relationship Officer
SAFA ASSURANCE ATLANTASANAD
05.2015 - 06.2019
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
Communication Representative
COTRAM
05.2012 - 05.2015
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Provided administrative support to senior team members.
- Coordinated successful events that fostered community connections and enhanced brand visibility.
- Wrote press releases for routine use and crisis management.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
Certificate of Technical Studies - Marketing Management
C.A.F.P Business School
Casablanca, Morocco06-2015
Skills
- Customer relations
- Expert problem solving
- Cross-functional leadership
- Patience and resilience
- Interactive teaching methods
- Community engagement
- Analytical thinking
- Editing and proofreading
- Team Management
- Brand and Marketing Strategies
- Attention to detail
- Proficient in MS Office, Salesforce, Zendesk, Trello, Canva, Adobe
Languages
Arabic
French
English
Timeline
Student Wellbeing Specialist
Britts Imperial University College
07.2023 - Current
French Tutor
BONJOUR TUTORS
12.2021 - 06.2023
Claims Adjuster
AXA PARTNERS
06.2019 - 11.2021
Customer Relationship Officer
SAFA ASSURANCE ATLANTASANAD
05.2015 - 06.2019
Communication Representative
COTRAM
05.2012 - 05.2015
Certificate of Technical Studies - Marketing Management
C.A.F.P Business School
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