MANAN KHAN
FOOD & BEVERAGE SERVER
Abu Dhabi,UAE
Summary
Friendly guest service professional experienced in delivering first-class hospitality support. Managed guest interactions positively for exceptional satisfaction ratings. Proactive and adaptable to meet changing service needs.
Overview
3
3
years of professional experience
Work history
Guest Service Associate, Server
Holiday Inn
Abu Dhabi, UAE
2022.12 - Current
- Discussed alternative selections for guests with food allergies or gluten-free requests.
- Developed customer and employee loyalty by building strong, positive rapport.
- Secured revenue by accurately monitoring cash intake and deposits, eliminating financial discrepancies.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Ensured guests left with positive impression of restaurant, helping to promote repeat business.
Guest service Associate
GOLDEN PALMS HOTEL & SPA
Bangaluru, India
2021.12 - 2022.09
- Section Holder & Order taker.
- Verified ID and payment methods of guests.
- Offered flexible working hours to meet varying hotel demands.
- Addressed questions and escalated issues complaints to management.
Guest service Associate, Order taker
PADINGTON RESORT & SPA
Coorg, India
2021.04 - 2021.12
- Explained product characteristics to help differentiate large range of items.
- Used upselling and cross-selling strategies to increase order value.
- Delivered outstanding customer service to achieve high satisfaction levels.
- Took payments securely in line with confidentiality policy.
TRAINEE
Sayaji Hotel
Raipur, Chhattishgarh, INDIA
2020.11 - 2021.03
- Improved knowledge of F&B under study by attending training sessions.
- Detected protocol deviations, using appropriate channels to report and escalate incidents.
- Oversaw proper storage of research materials, equipment and data.
- Monitored site practices to guarantee compliance with protocols.
Education
Management
BIITM School of Hotel Management
India2021
Bachelor of Commerce - Accounts
MA Mohavidyalaya
India2018
Skills
- Up selling
- Good Computer skill
- Ability to work solo & team
- Food Hygiene
- Payment processing
- Extensive hospitality background
- Food safety understanding
- Cash handling
Languages
English
Advanced
Hindi
Native
Timeline
Guest Service Associate, Server
Holiday Inn
2022.12 - Current
Guest service Associate
GOLDEN PALMS HOTEL & SPA
2021.12 - 2022.09
Guest service Associate, Order taker
PADINGTON RESORT & SPA
2021.04 - 2021.12
TRAINEE
Sayaji Hotel
2020.11 - 2021.03
Management
BIITM School of Hotel Management
Bachelor of Commerce - Accounts
MA Mohavidyalaya