FATIMA TARRAB
Dubai,U.A.E
Summary
Enthusiastic customer service professional with 7 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity, dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with five years of management experience. Competent team player who can successfully inspire fellow colleagues.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Greeter Receptionist
Ali and Sons
Dubai, U.A.E
07.2022 - Current
- Greeting customers and welcoming them and escorting them to waiting area.
- Booking appointments based on the availability slots.
- Attending customers inquiries about the services interval and prices.
- Performing CSI statistics and calls to masseur the customer satisfaction.
- Assuring employee attendance.
- Handling customers complaints and open it as a case file. keeping following up until we make sure that the customer is satisfied.
Call Centre Representative
Majid Al Futtaim Vox Cinema
Ajman, U.A.E
08.2015 - 11.2019
- Optimized customer experience by tailoring responses to individual needs.
- Providing advice, information and assistance to the customer.
- Attempting to resolve all enquires on first contact with the customer.
- Making sure that all telephone calls are answered promptly.
- Dealing with a customer's queries, requests, orders or complaints.
- Following up customers by calling them back.
- Research required information for callers using available resources.
- Essentially receiving up to 50 incoming calls from customers daily.
- Involved in processing orders, forms and applications.
- Accurately recording details of calls and issues on logging software.
- Having a professional and courteous manner at all times.
- Identifying and escalating priority issues or customer complaints.
- Sending emails to clients answering their enquiries.
- Taking ownership on all calls and queries answered.
Customer Relations Receptionist
Almohajaba Center
Aleppo, Syria
01.2013 - 06.2015
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Supported sales and marketing teams, including lead and campaign list building.
- Answered nearly 90 calls daily from customers inquiring about product usage, billing issues, or general company information
- Received recognition on four different occasions for mediating conflict and keeping the business throughout the process
- Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage
Education
High School -
Saad Allah al-Jabri high school
Syria06.2010
Skills
- Up to 30 WPM
- Handle complex situations
- Excellent listening and problem-solving skills
- Excellent communication skills
- Good keyboard skills
- knowledge of customer services principles and practices
- A proven track record of handling high volume customers
- Able to deal with irate, abusive and irate callers
- Demonstrating empathy and understanding when talking to customers
Certification
IELTS
ADVANCE 8
ICDL COURSES
CUSTOMER SERVICES Certification
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Greeter Receptionist
Ali and Sons
07.2022 - Current
Call Centre Representative
Majid Al Futtaim Vox Cinema
08.2015 - 11.2019
Customer Relations Receptionist
Almohajaba Center
01.2013 - 06.2015
High School -
Saad Allah al-Jabri high school