Manarizzza E. Marcelino
Abu Dhabi
Overview
15
15
years of professional experience
Work History
VIP Captain/Barista
Abu Dhabi Hazardous Material Management Center
Abu Dhabi
04.2025 - 01.2026
- Personalized & Attentive Service: Provide tailored, "white-glove" service, which includes anticipating guest needs before they arise and offering personalized attention throughout their stay.
- Table & Service Setup: Meticulously prepare and maintain the dining area, ensuring tables are set to the highest luxury standards (e.g., silver service), with immaculate linens and glassware.
- Order Coordination & Timing: Take accurate orders and coordinate perfectly with the kitchen and bar to ensure food and beverage items are served promptly and in the correct sequence.
- Problem Resolution: Actively monitor guest satisfaction and promptly resolve any issues or special requests with a "can-do" attitude, often exceeding expectations.
- VIP Relationship Management: Build rapport with guests to ensure a memorable experience that encourages repeat visits, often requiring, for example, the recording of preferences for future visits.
- Cleanliness & Hygiene: Uphold the highest standards of cleanliness and sanitation in all service areas, adhering to strict, sometimes, proprietary, protocols.
- Key Barista Responsibilities & Skills: Beverage Crafting: Expertly operate espresso machines and grinders to create high-quality hot and cold beverages (lattes, cappuccinos, cold brew) following recipes.
- Customer Service: Greet guests, take orders, make recommendations, and build relationships to foster customer loyalty.
- Operations & Efficiency: Process transactions via POS systems, handle cash/credit, and maintain high speed of service during peak hours.
- Maintenance & Safety: Sanitize equipment (grinders, milk, others) and workstations; adhere to strict food safety guidelines.
- Inventory Management: Restock supplies (beans, cups, pastries) and monitor inventory levels.
- Hard Skills: Espresso Machine Operation, Latte Art, Pour-over/Brewing Techniques, POS Systems, Inventory Management, Food Safety/Handling.
- Soft Skills: Customer Service, Teamwork, Multitasking, Communication, Time Management, Adaptability.
Captain Waitress
Emirate Palace Hotel
Abu Dhabi
01.2023 - 11.2025
- Provide excellent customer services
- Always Strive towards best customer satisfaction
- Great customer and present menu and Arrange table settings
- Makes suggestion base on their preferences and take and food/drinks orders.
VIP Captain/Barista
Sheikh Khalifa Energy Complex - ADNOC
Abu Dhabi
12.2023 - 03.2025
- Personalized & Attentive Service: Provide tailored, "white-glove" service, which includes anticipating guest needs before they arise and offering personalized attention throughout their stay.
- Table & Service Setup: Meticulously prepare and maintain the dining area, ensuring tables are set to the highest luxury standards (e.g., silver service), with immaculate linens and glassware.
- Order Coordination & Timing: Take accurate orders and coordinate perfectly with the kitchen and bar to ensure food and beverage items are served promptly and in the correct sequence.
- Problem Resolution: Actively monitor guest satisfaction and promptly resolve any issues or special requests with a "can-do" attitude, often exceeding expectations.
- VIP Relationship Management: Build rapport with guests to ensure a memorable experience that encourages repeat visits, often requiring, for example, the recording of preferences for future visits.
- Cleanliness & Hygiene: Uphold the highest standards of cleanliness and sanitation in all service areas, adhering to strict, sometimes, proprietary, protocols.
Waitress
Health Point Hospital
Abu Dhabi
02.2022 - 11.2022
- Delivered exceptional guest service by addressing inquiries and ensuring a positive experience.
- Ensured food service adhered to patient dietary requirements
- Monitored allergen compliance in food service according to patient diet
- Maintained correct food temperatures in chiller and freezer for safety
- To ensure the safety of food as as well as the production date and expiry date are updated
Commi 2 Pastry
AL Farah Restaurant
Abu Dhabi
03.2021 - 12.2021
- Endorsed kitchen orders for special customer requests
- Answered calls and processed customer orders, ensuring accurate details (address, contact number, email)
- Input the delivery order in the system
- Tally the payment through online delivery and cash payment
- Dispatch the order to the driver assigned for delivery
- Maintained order during supervisor absence
Captain VIP Waitress
Royal Catering - NMC Royal Hospital
Abu Dhabi
02.2020 - 02.2021
- VIP Patient Care
- Service Coordination
- Menu Presentation & Ordering
- Setup & Maintenance: Ensuring VIP rooms, pantries, and balconies are properly stocked, clean, and organized.
- Coordination: Liaising with the kitchen, dieticians, and nursing staff to ensure timely and safe food delivery.
Captain VIP Waitress
Royal Catering - Banquet Function and Event
Abu Dhabi
02.2020 - 02.2021
- Table setup and Buffet setting
- Prepared the food for the guest
- Serve the food with the right meal to guest
- Clean the table as well as the whole service area
- Attend all the guest request
- Offer and present the menu to them
Waitress
ADNH Compass Catering Service
Abu Dhabi
05.2011 - 07.2019
- Al Qassami Hospital -Sharjah (June 2011-November 2012)
- Saif Hospital - Ras Al Khaimah (December 2012 - December 2013)
- SKMC -Sheikh Khalifa Medical Center Hospital (January 2014 - July 2019)
- SKMC - Abu Dhabi Blood Bank (SEHA) (2017 - 2019)
- Office Girl / Barista (Coffee and Juices): Monitor inventory, order supplies, maintain cleanliness of common areas, and manage refreshment stocks (tea, coffee).
- General Support: Assist staff with errands, photocopy/scan documents, and help with office events.
Education
HACCP -
Syscoms Collage
Abu Dhabi, UAE06-2011
Basic Food Hygiene -
Syscoms Collage
Abu Dhabi, UAE06-2011
Emergency Operation and plan Drill -
Sheikh Khalifa Medical City
Abu Dhabi, UAE01-2015
Computer Office Management -
AMA Telecommunication Electronics Learning Center
Las Pinas, PhilippinesCustom
- Essential Food Safety, 2022-05-01, 2027-05-01, Syscoms Collage, Abu Dhabi, UAE
- HACCP, 2011-06-01, ADNH - Abu Dhabi National Hotel Compass, Abu Dhabi, UAE
- Basic Food Hygiene, 2008-01-01, 2011-06-01, Syscoms Collage, Abu Dhabi, UAE
- Emergency Operation and plan Drill, 2015-01-01, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Timeline
VIP Captain/Barista
Abu Dhabi Hazardous Material Management Center
04.2025 - 01.2026
VIP Captain/Barista
Sheikh Khalifa Energy Complex - ADNOC
12.2023 - 03.2025
Captain Waitress
Emirate Palace Hotel
01.2023 - 11.2025
Waitress
Health Point Hospital
02.2022 - 11.2022
Commi 2 Pastry
AL Farah Restaurant
03.2021 - 12.2021
Captain VIP Waitress
Royal Catering - NMC Royal Hospital
02.2020 - 02.2021
Captain VIP Waitress
Royal Catering - Banquet Function and Event
02.2020 - 02.2021
Waitress
ADNH Compass Catering Service
05.2011 - 07.2019
HACCP -
Syscoms Collage
Basic Food Hygiene -
Syscoms Collage
Emergency Operation and plan Drill -
Sheikh Khalifa Medical City
Computer Office Management -
AMA Telecommunication Electronics Learning Center