MANASI MANKAD
Dubai,DU
Summary
Experienced Client Relations Specialist with a demonstrated history of working in the healthcare industry.
Skilled in Negotiation, Account data management, Sales, and Communication. Focused on business development, admin, management,
operations & Data Analytics. Keen interest in taking a lead on start-up projects.
Overview
12
12
years of professional experience
Work History
Clinic Supervisor & Treatment Coordinator
Dr Roze Biodental Clinic
Dubai, United Arab Emirates
03.2023 - Current
- Educate patients about dental procedures and post-treatment care and to ensure satisfaction and address any concerns.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients. (GA)
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Encourage (internal) patient referrals through excellent service and communication.
- Supervise staff and manage workloads to ensure adequate coverage
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the healthcare community.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Track revenue and expenses, and report on financial performance.
TEAM SUPERVISOR & Chief Patient Coordinator
Neuropedia pediatric neurosciences center
Dubai, United Arab Emirates
10.2022 - 01.2023
- Discuss cost of service, insurance coverage, and payment options with the Parent/patient
- Documentation - updating schedules of all therapists - ABA, OT, ST, PT and doctors, patient concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift
- Monitoring staff performance and providing direction, coaching, recognition, counseling, and disciplinary action as appropriate utilizing just culture concepts
- Collaborates with other departments healthcare professional team members to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved
- Simplex HIMES - Hospital Management System
DEPARTMENT SUPERVISOR & Senior Homecare Executive
Medcare Hospitals and Centers
Dubai, United Arab Emirates
12.2020 - 08.2022
- Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
- Established work schedules and assignments for staff according to workload, space, and equipment availability
- Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports
- Accomplishing results and fulfilling targets and objectives by effectively communicating the expectations to the team members, planning, monitoring, and appraising the outcomes
- Establishing strategic objectives by gathering pertinent information, identification, and evaluation of the trends of business options
- Choosing the most effective course of action for extracting maximum results
- Coaching and counseling team members in case of any eventuality
- Part of a start-up, process improvement, quality, audit, and DHA inspections
- Corporate & VIP accounts - Unilever, Saipem, International SOS, CBI, Lipton, Amea Power, Auditoire, Expo2020, FCM travels, NOW health, Ambassador school, etc.
TEAM SUPERVISOR & Treatment Coordinator
Dr. Joy Dental Clinic
Dubai, United Arab Emirates
10.2016 - 10.2020
- Point of contact between patients and the organization's Specialists, departments, and administration to ensure thorough and timely resolution of patient's treatment & payment plan issues, concerns, and complaints
- Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers
- Conversion: Discuss the treatment and financial options with new uninsured patients and existing ensuring client retention
- Working directly with a group of 25-35 doctors and mid-level providers daily to coordinate and collaborate with clinical management for scheduling and managing appointments with up to 6 different clinics per patient through the utilization of the Australia's Centaur D4W health record management solution
- Developed and implemented strategies that increased patient scheduling efficiency, decreased patient wait time & abandon rate percentage - expedited clinic operation flow while maintaining patient satisfaction, ensuring consistent care
- Receiving and processing emails from doctors, nurses, patients, branch teams and related personnel handling sensitive scheduling needs, patient escalations, resolving conflicts in an expeditious and courteous manner
- Training: creating training materials for incoming team members based on position workflows and scope and department subject matter expert inclusive of managing and maintaining team positivity
- Manage practice's collections protocol for all outstanding balances and analyze incoming data (Meddy, Facebook, Expatwoman, google maps, etc.) and generate reports using Tableau and Excel
- Insurance claim, ensure effective medical coding and roster management.
INTERNATIONAL CLIENT RELATIONS
DENTZZ Dental Clinic
06.2015 - 08.2016
- Point of contact between the client and the Specialists to ensure efficient and smooth handling and resolution of all complaints
- Increased the number of appointments of new and existing clients through effective management of huge database from previous records
- Maximized the potential for conversion of appointments into sales and analyzed data to create monthly business generation report
- Promoted within six months from Client Relationship Executive to International Client Executive in Dubai, India.
MARKETING - OPERATIONS EXECUTIVE
Endeavor
07.2014 - 01.2015
- Sales, client conversion, and data management for Cat, cmat, gre, gmat, sat and mhcet
- Counselling clients in identifying the course based on their requirements
- Facilitating financial payment plan based on course duration.
ADMIN EXECUTIVE & EDUCATOR
Vidyanidhi Infotech Academy
03.2012 - 07.2013
- Sales and data management
- Educator of MS Office (Excel, Word, PowerPoint)
- Advertising and promoting courses to potential and existing clients.
Education
Lean Six Sigma - Green Belt -
IMC
Dubai, United Arab Emirates10.2023
Data Analysis for Management -
London School of Economics And Political Science
Dubai, United Arab Emirates2019
BBA -
National Institute of Management
2011
IATA - Cabin crew & In-flight management -
Indian Aviation Academy
2009
HSC | SSC -
Lords English High School
2008
Skills
- Tableau/Minitab
- MS-Office
- Trakcare/Simplex/Mediware
- IVR
- D4W / R4
- HIS/MIS
- CRM
- Power Bi
- Medical Coding
- Kanban/Kaizen
- Cisco systems
Core Competencies
- Lead Conversion and Revenue Generation
- Strategic Management & Planning
- Data Analysis & Reporting
- Time & Data Management
- Business & Product Development
- Ambitious and avid Learner
- Thought leadership
- Personal Network Development
Personal Information
- Date of Birth: 09/29/1990, Alain UAE
- Nationality: Indian
- Driving License: Yes (UAE, India)
- Marital Status: Single
- Visa Status: Resident
Languages
English, Hindi, Gujarati, Urdu, Punjabi and Basic Arabic
Timeline
Clinic Supervisor & Treatment Coordinator
Dr Roze Biodental Clinic
03.2023 - Current
TEAM SUPERVISOR & Chief Patient Coordinator
Neuropedia pediatric neurosciences center
10.2022 - 01.2023
DEPARTMENT SUPERVISOR & Senior Homecare Executive
Medcare Hospitals and Centers
12.2020 - 08.2022
TEAM SUPERVISOR & Treatment Coordinator
Dr. Joy Dental Clinic
10.2016 - 10.2020
INTERNATIONAL CLIENT RELATIONS
DENTZZ Dental Clinic
06.2015 - 08.2016
MARKETING - OPERATIONS EXECUTIVE
Endeavor
07.2014 - 01.2015
ADMIN EXECUTIVE & EDUCATOR
Vidyanidhi Infotech Academy
03.2012 - 07.2013
Lean Six Sigma - Green Belt -
IMC
Data Analysis for Management -
London School of Economics And Political Science
BBA -
National Institute of Management
IATA - Cabin crew & In-flight management -
Indian Aviation Academy
HSC | SSC -
Lords English High School