MANASVI SHESWARE
PANVEL
Summary
Friendly and approachable, with knack for solving customer concerns efficiently and professionally. Familiar with communication techniques and problem-solving skills essential for delivering exceptional customer service. Committed to creating positive customer experiences and fostering long-term relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Advisor
One Point One Solution
03.2023 - 12.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Reached out to customers to offer assistance with account and service issues, as well as propose new and Innovative product/servicechoices.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Continuously sought opportunities for personal development through ongoing training programs.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Education
B.A - PURSUING
UNIVERSITY OF MUMBAI
University Of MumbaiSkills
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Teamwork
- Multitasking
- Customer relations
- Call center operations
- Customer focus
- Schedule management
- Training programs
- Building rapport
Certification
- MSCIT
- MSOFFICE
- ADVANCED EXCEL (MIS)
- MACROS WITH VBA
- SQL
- PYTHON
- MS. ACCESS
- POWER BI
- TABLEAU
Languages
ENGLISH
HINDI
MARATHI
Timeline
Customer Service Advisor
One Point One Solution
03.2023 - 12.2023
B.A - PURSUING
UNIVERSITY OF MUMBAI
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