Mandar Nemane
Dubai
Summary
Friendly and customer-focused Guest Service Associate with 3 years of experience in delivering exceptional guest experiences. Adept at managing guest inquiries, processing check-ins and check-outs, and handling payments. Skilled in resolving complaints and ensuring satisfaction through excellent communication and problem-solving abilities. Proficient in providing information about hotel services, amenities, and local attractions..
Overview
3
3
years of professional experience
Work History
Waiter/Senior Guest Service Associate
Passion F and B ( Bistro Aamara, Michelin)
09.2023 - Current
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant waiters and kitchen/bar staff
- Complete and comprehensive knowledge of the menu and various liquors, beer, and wines
- Accurately execute guests' orders and requests in a timely fashion
- Consistently display the Steps of Service at all opportunities to guest
Professional Waiter
Sun and Sea Captain
06.2023 - 09.2023
- Complete and comprehensive knowledge of the menu and various liquors, beer, and wines
- Accurately execute guests' orders and requests in a timely fashion
- Consistently display the Steps of Service at all opportunities to guest
- Setting up marquees, arranging tables and assisting with the preparation of event spaces
- Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders
- Delivering food from the kitchen to guests at the table or to a self-service area
Waiter
Citizen Hotel
06.2022 - 05.2023
- Keeping any bar and drink service areas fully stocked with beverages
- Taking drinks orders and serving drinks to guests at their table or throughout the venue
- Opening wine bottles at the table and pouring drinks for guests
- Wiping down tables and chairs, removing rubbish and clearing event spaces
- Serve food and drinks promptly
- Organize table arrangements and uphold a neat dining area
- Handle payment transactions
- Clear tables upon customers’ departure
- Deliver outstanding customer service to all guests
Intern
Daman Ganga Valley Resorts Pvt. Ltd.
11.2021 - 03.2022
- Proactively monitoring and supporting guest service and hospitality standards
- Understands all F&B items offered: ingredients, allergens, methods of preparation and proper service
- Ensuring the work and service areas are clean and organized
- Understands all F&B items offered: ingredients, allergens, methods of preparation and proper service
- Maintaining all safety, health and sanitation standards
Education
HOTEL MANAGEMENT -
VIVA INSTITUTE OF MANAGEMENT
01.2021
HSC - undefined
MAHARASTRA BOARD
01.2017
SSC - undefined
MAHARASTRA BOARD
01.2015
Skills
- Knowledge and experience using point-of-sale systems
- Food safety
- Effective communication skills
- Attentive listening skills
- Multitasking
- Positive language
- Problem-solving skills
- Resilience
- Social perceptiveness
- Ability to remain calm
Additionaldetails
English, Hindi, Marathi, X7335559, 04/30/33, Active (11/30/25)
Personal Information
- Date of Birth: 03/30/99
- Gender: Male
- Marital Status: Unmarried
Timeline
Waiter/Senior Guest Service Associate
Passion F and B ( Bistro Aamara, Michelin)
09.2023 - Current
Professional Waiter
Sun and Sea Captain
06.2023 - 09.2023
Waiter
Citizen Hotel
06.2022 - 05.2023
Intern
Daman Ganga Valley Resorts Pvt. Ltd.
11.2021 - 03.2022
HSC - undefined
MAHARASTRA BOARD
SSC - undefined
MAHARASTRA BOARD
HOTEL MANAGEMENT -
VIVA INSTITUTE OF MANAGEMENT
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