Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Mandira Das

Mandira Das

Abu Dhabi

Summary

A detail-oriented professional with exceptional organizational and time-management skills, adept at prioritizing tasks and managing multiple responsibilities efficiently. Demonstrates strong attention to detail and accuracy, complemented by effective communication and interpersonal abilities. Proficient in Opera PMS, GXP, Microsoft Office, room allocation efficiency, and guest relations, ensuring client confidentiality and enhancing team performance through training and teambuilding initiatives.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education

Work history

Rooms Controller Supervisor

Aloft Abu Dhabi
Abu Dhabi
01.2022 - 05.2025
  • Respond to customer requests with friendly, knowledgeable service and support.
  • Manage room inventory and availability, coordinating with housekeeping and front desk staff to ensure rooms are ready for guests.
  • Handle guest inquiries and requests for room changes or upgrades in a timely and professional manner.
  • Greet and checked-in guests promptly and professionally.
  • Handle requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Collaborate with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Resolve complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Supervising front desk and operator team to ensure consistent and outstanding guest service delivery also providing daily operational support.
  • Ensuring compliance with Marriott Brand standards by conducting regular quality checks and addressing service gaps promptly.
  • Assisted in staff scheduling and shift planning, optimizing manpower while maintaining service efficiency during peak and off peak hours.
  • Assisted with coaching, guiding and setting goals for the team.

Front Office Supervisor

Sheraton Grand Chennai Resort & Spa
Chennai
11.2020 - 09.2021

Front Office Supervisor

Four Points by Sheraton Bangalore
Bangalore
11.2019 - 05.2020

Front Office Associate

Westin Kolkata Rajarhat
Kolkata
09.2018 - 10.2019

Front office Associate

Hyatt Ahmedabad
Ahmedabad
06.2017 - 09.2018

F&B Service Associate

Oberoi Grand Kolkata
Kolkata
09.2016 - 05.2017

Education

Secondary Board Education -

Sr. Secondary - undefined

Assam Higher Secondary Education

Air Hostess and Hospitality Management - undefined

Frankfinn Institute

Skills

  • Excellent organizational and time-management skills
  • Strong attention to detail and accuracy
  • Effective communication and interpersonal skills
  • Ability to prioritize tasks and manage multiple responsibilities simultaneously
  • In-depth knowledge of opera PMS
  • GXP
  • Microsoft office
  • Room allocation efficiency
  • Client confidentiality understanding
  • Guest relations
  • Shift briefings
  • Training and teambuilding

Custom

References available upon request.

Personal Information

  • Date of birth: 08/24/96
  • Gender: Female
  • Nationality: Indian
  • Marital status: Single

Timeline

Rooms Controller Supervisor

Aloft Abu Dhabi
01.2022 - 05.2025

Front Office Supervisor

Sheraton Grand Chennai Resort & Spa
11.2020 - 09.2021

Front Office Supervisor

Four Points by Sheraton Bangalore
11.2019 - 05.2020

Front Office Associate

Westin Kolkata Rajarhat
09.2018 - 10.2019

Front office Associate

Hyatt Ahmedabad
06.2017 - 09.2018

F&B Service Associate

Oberoi Grand Kolkata
09.2016 - 05.2017

Sr. Secondary - undefined

Assam Higher Secondary Education

Air Hostess and Hospitality Management - undefined

Frankfinn Institute

Secondary Board Education -

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