Manea Abdin
Abu Dhabi
Summary
Seeking a challenging role as an Odoo Functional Consultant, IT Manager, IT Support Specialist, or Cybersecurity Analyst within a progressive enterprise, requiring a dynamic professional with a distinguished academic background, over a decade of extensive technology and security expertise, and an extensive repertoire of exceptional skills and achievements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Functional Consultant
Biztras Information Technology Solutions LLC
Abu Dhabi, United Arab Emirates
01.2024 - Current
- Interacts with clients to determine solution specifications
- Provides two way communications between the customer a the extended project team
- Key activities include planning, estimating, determining functional architecture, writing functional design specifications, managing customer account relationships and providing support
- Provides consulting on credit decisioning and viewed as an expert in software development processes
- Interprets the information and adapts as needed
- Works with customers on functional and technical aspects of project delivery and support
- Experience with business rules development
- Project Delivery - Contributes to conceptual and logical designs
- Delivery Support Odoo ERP - Provides Odoo ERP Operational Support for level 2 & 3 production issues
- Strategy & Planning - Contributes to development of IT strategy workshops to support end to end strategy planning
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Determined proper methodologies and procedures to use based upon project specifications.
- Established priorities and drove accountability for assigned initiatives, providing leadership.
- Championed innovative approaches to problem-solving, fostering a culture of continuous learning among team members.
Odoo Functional Consultant
One Solution
Cairo, Egypt
01.2022 - 11.2023
- Interacted with clients to thoroughly understand their requirements and effectively analysed their business processes
- Conducted Gap Analysis between Odoo ERP features and client requirements to identify areas for improvement
- Collaborated with other application consultants to address implementation issues and proactively prevent future complications in ERP and CRM projects
- Managed tasks and developed comprehensive plans for software development
- Advised management on the roadmap for application enhancement, as well as the identification and implementation of new advanced functionalities and modules
- Provided training and ongoing support to customers
IT manager
One Solution
Cairo, Egypt
01.2021 - 01.2022
- Installed, configured, and deployed computer operating systems and applications
- Resolved users' technical issues through ticket management system
- Established new user accounts and profiles, and managed password and profile issues
- Created and troubleshooted users' mailboxes
- Implemented a comprehensive IT security program, ensuring data integrity and compliance with industry regulations through robust protocols and regular risk assessments
- Spearheaded the migration of company's infrastructure to cloud-based solutions, reducing operational costs by 40% and improving scalability for future growth
- Streamlined IT service desk operations by implementing a ticketing system and developing standard operating procedures, resulting in a 25% increase in first-call resolution rate and improved customer satisfaction scores
- Assessed vendors and developed test strategies for new hardware and software
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
Hotel IT Manager
Meeting Point Hotel Management
Salalah, Oman
01.2019 - 01.2021
- Supervised, monitored, and collaborated with Resort staff and management team on all system-related issues, pertaining to the operation of PMS and POS
- Actively administered and managed the network, workstation operating systems, security systems, safety backup, and servers related to the Resort's systems
- Assembled, repaired, and maintained computers and related equipment for use by the company's authorized personnel
- Implemented ITIL best practices, resulting in a significant reduction in downtime and increased customer satisfaction for streamlined IT operations
- Led a team of IT professionals to implement and maintain networking infrastructure, resulting in increased efficiency and seamless connectivity across all hotel departments
- Developed and managed IT budget, ensuring cost-effective procurement of hardware and software while maintaining high-quality standards and compliance with industry regulations
- Implemented robust cybersecurity measures, including regular vulnerability assessments and proactive threat detection, to reduce the risk of data breaches and ensure the protection of sensitive guest information
- Streamlined hotel operations by introducing and training staff on innovative technologies such as property management systems, mobile check-in solutions, and guest communication platforms, enhancing guest satisfaction and overall experience
IT Support Specialist
FTI Group
Hurghada, Egypt
07.2016 - 01.2019
- Monitored network security state by utilizing and managing dashboards
- Identified and resolved issues affecting email delivery using Microsoft Exchange Server 2010
- Installed, configured, and remotely deployed computer operating systems and applications using Symantec Altiris Deployment Solution
- Created new user accounts and profiles using Microsoft Active Directory 2008, addressing password and profile issues
- Provided comprehensive technical support and troubleshooting to end-users, ensuring uninterrupted workflow and minimal downtime
- Implemented and maintained network infrastructure, including servers, routers, and switches, optimizing performance and security
- Collaborated with cross-functional teams to develop and execute IT strategies, improving efficiency and productivity across all departments
- Conducted regular system audits and implemented proactive measures to identify and address potential vulnerabilities, ensuring data integrity and industry standards compliance
Network Technician
Technical Co. for Trading and Supplies
Suez, Egypt
10.2015 - 07.2016
- Installed and maintained low current systems, including CCTV, PBX's, time attendance machines, and intercoms
- Ensured proper implementation of low current systems to prevent and resolve any issues
- Worked on the installation and programming of CCTV DVRs, NVRs, and telephone PBX's
- Successfully configured and maintained network infrastructure for CCTV servers, ensuring optimal performance and reliability
- Troubleshot and resolved network issues efficiently to minimize downtime and maximize system efficiency
- Collaborated with cross-functional teams to implement upgrades and enhancements to the CCTV servers network, improving functionality and security
- Conducted regular system audits and performed preventive maintenance tasks to proactively identify and address potential network vulnerabilities
IVR Technical Support Engineer
Binary Waves
Cairo, Egypt
08.2010 - 01.2012
- Provided technical support for Windows Server 2008, ensuring smooth operation and resolving any issues promptly and effectively
- Supported Linux Centos 5 Servers, troubleshooting and resolving technical glitches to maintain optimal performance and functionality
- Offered comprehensive support for the IVR (Interactive Voice Response) System, ensuring seamless functioning and resolving any technical complications in a timely manner
- Conducted troubleshooting and problem-solving on IVR systems, promptly resolving technical issues and minimizing customer downtime
- Collaborated with cross-functional teams to design and implement customized IVR solutions, ensuring optimal call routing and customer experience
- Provided comprehensive technical support, including remote assistance and on-site visits, to diagnose and resolve complex IVR hardware and software problems
Education
Bachelors - Computer Science
Modern Academy Maadi
07.2010
Skills
- Communication Skills
- Technical expertise
- Leadership skills
- Project management
- Problem-solving
- Strategic planning
- Business Process Analysis
- Software Implementation
- Stakeholder Management
Personal Information
- Date of Birth: 09/21/86
- Nationality: Sudanese
Certification
- 04/01/23, AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
- 05/01/20, ITIL Foundation Certificate in IT Service Management, AXELOS Global Best Practice
- 04/01/18, Cisco Certified Network Associate Cyber Ops (CCNA Cyber Ops), Cisco
- 09/01/18, Ethical Hacking: System Hacking, Linkedin
- 11/01/18, Vmware Vsphere 6 Essential Training, Linkedin
- 11/01/18, Penetration Testing: Advanced Kali Linux, Linkedin
- 11/01/18, Penetration Testing: Advanced Web Testing, Linkedin
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Socialmedia - Handle
@ManeaAbdin
Timeline
Functional Consultant
Biztras Information Technology Solutions LLC
01.2024 - Current
Odoo Functional Consultant
One Solution
01.2022 - 11.2023
IT manager
One Solution
01.2021 - 01.2022
Hotel IT Manager
Meeting Point Hotel Management
01.2019 - 01.2021
IT Support Specialist
FTI Group
07.2016 - 01.2019
Network Technician
Technical Co. for Trading and Supplies
10.2015 - 07.2016
IVR Technical Support Engineer
Binary Waves
08.2010 - 01.2012
Bachelors - Computer Science
Modern Academy Maadi