Manea Abdin
Abu Dhabi
Summary
Seeking a challenging role as an Odoo Functional Consultant, IT Manager, IT Support Specialist, or Cybersecurity Analyst within a progressive enterprise, requiring a dynamic professional with a distinguished academic background, over a decade of extensive technology and security expertise, and an extensive repertoire of exceptional skills and achievements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Functional Consultant
Biztras Information Technology Solutions LLC
01.2024 - Current
- Interacts with clients to determine solution specifications
- Provides two way communications between the customer a the extended project team
- Key activities include planning, estimating, determining functional architecture, writing functional design specifications, managing customer account relationships and providing support
- Provides consulting on credit decisioning and viewed as an expert in software development processes
- Interprets the information and adapts as needed
- Works with customers on functional and technical aspects of project delivery and support
- Experience with business rules development
- Project Delivery - Contributes to conceptual and logical designs
- Delivery Support Odoo ERP - Provides Odoo ERP Operational Support for level 2 & 3 production issues
- Strategy & Planning - Contributes to development of IT strategy workshops to support end to end strategy planning
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Determined proper methodologies and procedures to use based upon project specifications.
- Established priorities and drove accountability for assigned initiatives, providing leadership.
- Championed innovative approaches to problem-solving, fostering a culture of continuous learning among team members.
Odoo Functional Consultant
One Solution
01.2022 - 11.2023
- Interacted with clients to thoroughly understand their requirements and effectively analysed their business processes
- Conducted Gap Analysis between Odoo ERP features and client requirements to identify areas for improvement
- Collaborated with other application consultants to address implementation issues and proactively prevent future complications in ERP and CRM projects
- Managed tasks and developed comprehensive plans for software development
- Advised management on the roadmap for application enhancement, as well as the identification and implementation of new advanced functionalities and modules
- Provided training and ongoing support to customers
IT manager
One Solution
01.2021 - 01.2022
- Installed, configured, and deployed computer operating systems and applications
- Resolved users' technical issues through ticket management system
- Established new user accounts and profiles, and managed password and profile issues
- Created and troubleshooted users' mailboxes
- Implemented a comprehensive IT security program, ensuring data integrity and compliance with industry regulations through robust protocols and regular risk assessments
- Spearheaded the migration of company's infrastructure to cloud-based solutions, reducing operational costs by 40% and improving scalability for future growth
- Streamlined IT service desk operations by implementing a ticketing system and developing standard operating procedures, resulting in a 25% increase in first-call resolution rate and improved customer satisfaction scores
- Assessed vendors and developed test strategies for new hardware and software
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
Hotel IT Manager
Meeting Point Hotel Management
01.2019 - 01.2021
- Supervised, monitored, and collaborated with Resort staff and management team on all system-related issues, pertaining to the operation of PMS and POS
- Actively administered and managed the network, workstation operating systems, security systems, safety backup, and servers related to the Resort's systems
- Assembled, repaired, and maintained computers and related equipment for use by the company's authorized personnel
- Implemented ITIL best practices, resulting in a significant reduction in downtime and increased customer satisfaction for streamlined IT operations
- Led a team of IT professionals to implement and maintain networking infrastructure, resulting in increased efficiency and seamless connectivity across all hotel departments
- Developed and managed IT budget, ensuring cost-effective procurement of hardware and software while maintaining high-quality standards and compliance with industry regulations
- Implemented robust cybersecurity measures, including regular vulnerability assessments and proactive threat detection, to reduce the risk of data breaches and ensure the protection of sensitive guest information
- Streamlined hotel operations by introducing and training staff on innovative technologies such as property management systems, mobile check-in solutions, and guest communication platforms, enhancing guest satisfaction and overall experience
IT Support Specialist
FTI Group
07.2016 - 01.2019
- Monitored network security state by utilizing and managing dashboards
- Identified and resolved issues affecting email delivery using Microsoft Exchange Server 2010
- Installed, configured, and remotely deployed computer operating systems and applications using Symantec Altiris Deployment Solution
- Created new user accounts and profiles using Microsoft Active Directory 2008, addressing password and profile issues
- Provided comprehensive technical support and troubleshooting to end-users, ensuring uninterrupted workflow and minimal downtime
- Implemented and maintained network infrastructure, including servers, routers, and switches, optimizing performance and security
- Collaborated with cross-functional teams to develop and execute IT strategies, improving efficiency and productivity across all departments
- Conducted regular system audits and implemented proactive measures to identify and address potential vulnerabilities, ensuring data integrity and industry standards compliance
Network Technician
Technical Co. for Trading and Supplies
10.2015 - 07.2016
- Installed and maintained low current systems, including CCTV, PBX's, time attendance machines, and intercoms
- Ensured proper implementation of low current systems to prevent and resolve any issues
- Worked on the installation and programming of CCTV DVRs, NVRs, and telephone PBX's
- Successfully configured and maintained network infrastructure for CCTV servers, ensuring optimal performance and reliability
- Troubleshot and resolved network issues efficiently to minimize downtime and maximize system efficiency
- Collaborated with cross-functional teams to implement upgrades and enhancements to the CCTV servers network, improving functionality and security
- Conducted regular system audits and performed preventive maintenance tasks to proactively identify and address potential network vulnerabilities
IVR Technical Support Engineer
Binary Waves
08.2010 - 01.2012
- Provided technical support for Windows Server 2008, ensuring smooth operation and resolving any issues promptly and effectively
- Supported Linux Centos 5 Servers, troubleshooting and resolving technical glitches to maintain optimal performance and functionality
- Offered comprehensive support for the IVR (Interactive Voice Response) System, ensuring seamless functioning and resolving any technical complications in a timely manner
- Conducted troubleshooting and problem-solving on IVR systems, promptly resolving technical issues and minimizing customer downtime
- Collaborated with cross-functional teams to design and implement customized IVR solutions, ensuring optimal call routing and customer experience
- Provided comprehensive technical support, including remote assistance and on-site visits, to diagnose and resolve complex IVR hardware and software problems
Education
Bachelors - Computer Science
Modern Academy Maadi
07.2010
Skills
- Communication Skills
- Technical expertise
- Leadership skills
- Project management
- Problem-solving
- Strategic planning
- Business Process Analysis
- Software Implementation
- Stakeholder Management
Personal Information
- Date of Birth: 09/21/86
- Nationality: Sudanese
Certification
- 04/01/23, AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
- 05/01/20, ITIL Foundation Certificate in IT Service Management, AXELOS Global Best Practice
- 04/01/18, Cisco Certified Network Associate Cyber Ops (CCNA Cyber Ops), Cisco
- 09/01/18, Ethical Hacking: System Hacking, Linkedin
- 11/01/18, Vmware Vsphere 6 Essential Training, Linkedin
- 11/01/18, Penetration Testing: Advanced Kali Linux, Linkedin
- 11/01/18, Penetration Testing: Advanced Web Testing, Linkedin
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Socialmedia - Handle
@ManeaAbdin
Timeline
Functional Consultant
Biztras Information Technology Solutions LLC
01.2024 - Current
Odoo Functional Consultant
One Solution
01.2022 - 11.2023
IT manager
One Solution
01.2021 - 01.2022
Hotel IT Manager
Meeting Point Hotel Management
01.2019 - 01.2021
IT Support Specialist
FTI Group
07.2016 - 01.2019
Network Technician
Technical Co. for Trading and Supplies
10.2015 - 07.2016
IVR Technical Support Engineer
Binary Waves
08.2010 - 01.2012
- 04/01/23, AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
- 05/01/20, ITIL Foundation Certificate in IT Service Management, AXELOS Global Best Practice
- 04/01/18, Cisco Certified Network Associate Cyber Ops (CCNA Cyber Ops), Cisco
- 09/01/18, Ethical Hacking: System Hacking, Linkedin
- 11/01/18, Vmware Vsphere 6 Essential Training, Linkedin
- 11/01/18, Penetration Testing: Advanced Kali Linux, Linkedin
- 11/01/18, Penetration Testing: Advanced Web Testing, Linkedin
Bachelors - Computer Science
Modern Academy Maadi
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