Manesh Balachandran
Restaurant Manager
Dubai,DU
Summary
Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Sreevalsam residency
03.2022 - 01.2023
- Oversaw employee recognition programme to encourage professional development and high performance.
- Implemented operational strategies to build customer loyalty and retention.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and shared best practices across company to align with objectives and quality standards.
Restaurant Manager
LE MERIDIAN HOTELS AND CONFERENCE CENTER
02.2019 - 01.2022
- Recruit, interview, hire and train new staff
- Interact with customers to develop loyalty and handle customer's concerns
- Ensure all licenses are current including health, safety, entertainment and liquor
- Ensure staff is following all food and safety regulation
- Create employee schedule based on expected customer numbers
- Ensure bars are profitable by analyzing liquor cost versus sales
- Work with liquor vendors to develop new products or promotions for the bar
- Set and maintain standards for safe food handling, cleaning and safety
- Negotiate with vendors, order supplies, manage inventories and budget
Supervisor
DANAT AL AIN
11.2017 - 02.2019
- Helping the team understand performance targets and goals
- Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling
- Inspiring bar staff to deliver prompt, friendly and efficient service at all times
- Providing reports and activity updates to management
- HR responsibilities training and development of staff
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
Supervisor
MCGETTIGAN'S
12.2014 - 10.2017
- Participates in hospital performance improvement activities to improve safety and patient outcomes
- Assists the licensed nurse with the performance of treatments and procedures
- Provides clear and concise communication (written and verbal) to coworkers, supervisors, jail administration and patients
- Provide assistance to customers, employees and visitors in a courteous and professional manner
- Essential duties and responsibilities include the following: Provides general supportive nursing care as assigned and accurately documents the care provided
- Demonstrate high standards of performance including teamwork communication and compassion
Waiter
JEBEL ALI GOLF RESORT AND SPA
02.2013 - 12.2014
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Greeted guests and provided quality customer service in fast-paced environment
- Provided a fine-dining experience with attentiveness and quality service
- Coordinated team members to take, serve and clear orders accurately and promptly.
Senior Waiter
AVENUE REGENT
07.2005 - 04.2008
- Support the Supervisor in the smooth running of the section
- Delivering excellent standards of service in a friendly and professional manner to our guests
- Assist with training and development of junior team members
- To deal efficiently and courteously with all guest queries
- Delivering consistent, exceptional service in line with the luxury standards
Education
BBA -
Calicut University
2012
Professional cookry
National hi tech
2004
12th
Intermediate
2003
Skills
- Interpersonal skills
- Sales skills
- Organizational skills
- Procedure development
- Customer Service skills
- Strong leadership
- Problem-solving skills
Certification
- Essm from marriot international
- Train the trainer
- Bartending
- WSET level one
- Food safety
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Operations Manager
Sreevalsam residency
03.2022 - 01.2023
Restaurant Manager
LE MERIDIAN HOTELS AND CONFERENCE CENTER
02.2019 - 01.2022
Supervisor
DANAT AL AIN
11.2017 - 02.2019
Supervisor
MCGETTIGAN'S
12.2014 - 10.2017
Waiter
JEBEL ALI GOLF RESORT AND SPA
02.2013 - 12.2014
Senior Waiter
AVENUE REGENT
07.2005 - 04.2008
BBA -
Calicut University
Professional cookry
National hi tech
12th
Intermediate
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