MANGARAJ DAS
Summary
Dynamic and results-oriented Senior Bar & Restaurant Assistant Manager with a proven track record of enhancing staff training, recognition, and reducing turnover. Dedicated to maximizing customer experience to drive profitability and elevate company reputation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager( Bar &All-day Restaurant)
Radisson Blu Canal View Hotel
Dubai
10.2020 - Current
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Supervised and effectively trained 25 employees to decrease process lags and boost productivity
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Developed an engaging workplace culture that encouraged teamwork, promoted employee retention, and attracted top talent to join the outlet team.
Bar Supervisor
Radisson Blu Water Front
Dubai
06.2018 - 09.2020
- Pre-opening at Radisson Blu Water Front as a Bar supervisor.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Poured and prepared mixed drinks for over customers daily.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
Team Member(Room Service)
Westin Hotel AL Habtoor City
Dubai
04.2016 - 05.2018
- Pre-opening (1004 room) Westin Hotel AL Habtoor city, Dubai
- Joined as a team member, later promoted as a bartender.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Bartender
Sound & Spirit
Hyderabad
03.2015 - 01.2016
- Part of Pre-opening
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Guest Service Associate
Avasa Hotels & Resorts
India
01.2013 - 01.2015
- Worked in Avasa Hotels hyderabad as a Guest Service Associate.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Bartender
Prost Brewpub
Bangaluru
01.2012 - 12.2012
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Intern
Neelam The Grand
India
11.2010 - 04.2011
- Successfully completed my internship from Neelam The Grand Hotel in four major departments
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
BACHELORS IN TOURISM AND HOSPITALITY -
UTKAL UNIVERSITY
01.2012
HIGHER SECONDARY SCHOOL -
UTKAL UNIVERSITY
01.2009
Skills
- Scheduling and Planning
- Operational Efficiency
- Food Safety Regulations
- Health and safety compliance
- Recruitment and hiring
- Stock replenishment
- Menu development
- Employee Training
- Brand representation
- Promotions and Events
Certification
- Certified Departmental Training
- Person in Charge Level 2
- Basic food Safety
Languages
English
Hindi
Odia
Person in Charge Level 2
The PIC food safety certificate will be issued by Awarding Bodies approved by food control department.
References
Amitayu, Radisson Blu, Outlet Manager, +971 529374963, amitayu.mazumder@gmail.com
Timeline
Assistant Outlet Manager( Bar &All-day Restaurant)
Radisson Blu Canal View Hotel
10.2020 - Current
Bar Supervisor
Radisson Blu Water Front
06.2018 - 09.2020
Team Member(Room Service)
Westin Hotel AL Habtoor City
04.2016 - 05.2018
Bartender
Sound & Spirit
03.2015 - 01.2016
Guest Service Associate
Avasa Hotels & Resorts
01.2013 - 01.2015
Bartender
Prost Brewpub
01.2012 - 12.2012
Intern
Neelam The Grand
11.2010 - 04.2011
BACHELORS IN TOURISM AND HOSPITALITY -
UTKAL UNIVERSITY
HIGHER SECONDARY SCHOOL -
UTKAL UNIVERSITY