MANGESH GAWDE
Cluster Manager
Abu Dhabi
Summary
Accomplished and energetic Cluster Manager in a reputed foreign Exchange company in the UAE with more than 20 years of work experience & played different roles in the same company. Possessing strong leadership and dynamism necessary to provide quality service of the highest order and the efficiency to drive products’ competitive advantage. Possess comprehensive knowledge of the money exchange industry, its products and services, and its procedures with the ability to aim high, think smart and act fast.
Overview
32
32
years of professional experience
1
1
Language
Work History
Cluster Manager
Wall street Exchange Centre L.L
Abu Dhabi
08.2020 - Current
- Department : Retail Operations
- Supervise different processes / operations of the branches to ensure compliance to regulatory guidelines and efficient customer service
- Ensure profitability of the branches and budgeted targets through Business Development, Cross Selling / up selling of products and Customer retentions
- Maximize sales across assigned branches and identifying opportunities to grow branch business
- Ensure all reconciliations, pending deals are monitored and cleared on time
- Respond to any non-compliance issues raised by QC audit
- Control the branch s key movement to ensure that they are opened and closed on time and in accordance with policy escalating any issues as they arise
- Work collaboratively with Area Manager / Head of Retail and sales making sure they are fully informed about Retail Activities
- Monitor & maintains team member’s attendance including annual leave planning for the branches.
- Conduct monthly branch level team meetings to update team members on latest requirements including policy changes
- Direct and supervise team members for development through training and coaching
- Monitor end to end operations performance and coordination of assigned branches.
- Monitor and controls selected Retail Branches and its requirements
- Handle customer complaints an ensures quality customer service at the assigned branches.
- Train & develop branch team member to achieve excellent standards, results and best practice
- Deliver excellent services and ensures branch operations are compliant, safe and secure
- Manage the entire operations of the branch portfolio in compliance with policies and procedures
- Meet due diligence requirements and ensure all team members understand their responsibilities in accordance with CB UAE and WSE policies & procedures
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Monitored facility managers and staff performance through quarterly review assessments.
- Implemented trending initiatives to help drive sales across cluster.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Achievements:
- Promoted as Foreign Currency Cashier - Dealing in all kinds of bank notes and fixing the F.C deals with OTC customers
- Promoted as Foreign Currency Dealer – Dealing with all the major banks & exchange houses in Abudhabi for Whole Sell FC business
- Promoted as a Branch Manager to monitor foreign currency deals, remittances, Branch operations and monitoring the achievement of targets set for the team
- Promoted as a Cluster Manager – Managing three branches operations for business growth
Forex Dealer
Wall Street Exchange Center LLC
Abudhabi
02.2009 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Acted as a Branch Manager in group projects, delegating tasks and providing feedback.
Team Leader
03.2008 - 03.2014
- On time monitoring of store accounting and cheque clearance to release the transactions on time besides submitting the monthly reports without delay
- Ensuring profitability of branch and achieving budgeted targets
- Handling customer complaints / ensuring quality customer service at branch
- Daily verification of physical cash for all sales consultant & conducting surprise cash verification at branch
- Scheduling customer’s visits / coordinating with BROs for gathering new business
- Handling WPS registration procedures and assisting clients on processing their salary using WPS system
- Ensuring smoothing functioning of branch operations like cash purchase, sales, holdings and error free completion of product cycles
- Timely monitoring marketing activities to corporate targets and corporate segments
- Training staff in customer service and other operational activities
- Preparing reports on PMS and target achievement of employees and sending the same to management
- Annual performance appraisal reports of staff
- Conducting monthly staff meeting to discuss action plan for the branch to achieve set target
- Ensuring to meet Due Diligence requirements at branch
- Department : Retail Operations
Teller
11.2002 - 02.2009
- Completed highly accurate, high-volume foreign currency counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of Exchange products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with Exchange security policies.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding buying & selling of currency rates. Information required for Telegraphic transfers. Our remittance / services charges for TT.
- Identified sales opportunities for cross selling and up selling of products.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Clerk
Wall Street Constructions
Mumbai
03.2001 - 10.2002
- Petty cash handling Data entry Dealing with Banks
Share officer
Wall Street Capital Markets Ltd
Mumbai
04.2000 - 02.2001
- Share trading Receiving order from clients and forwarding it to the main brokers in
- Bombay Stock Exchange and National Stock Exchange
- Verifying Shares and Shares application received from customers
Management Consultant
Growell Finance, PVT LTD
09.1994 - 03.2000
Agent
Life Insurance Corporation of India, P. D. Sangoi
03.1994 - 08.1994
Education
08.1991 - 03.1994
Education
HSC - Commerce
St Andrew College
Mumbai, India 04.2001 -
Skills
Skills & Abilitiesundefined
Timeline
Cluster Manager
Wall street Exchange Centre L.L
08.2020 - Current
Forex Dealer
Wall Street Exchange Center LLC
02.2009 - Current
Team Leader
03.2008 - 03.2014
Teller
11.2002 - 02.2009
HSC - Commerce
St Andrew College
04.2001 -
Clerk
Wall Street Constructions
03.2001 - 10.2002
Share officer
Wall Street Capital Markets Ltd
04.2000 - 02.2001
Management Consultant
Growell Finance, PVT LTD
09.1994 - 03.2000
Agent
Life Insurance Corporation of India, P. D. Sangoi
03.1994 - 08.1994
Education
08.1991 - 03.1994
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