Summary
Overview
Work history
Education
Skills
Training
Personal Information
Languages
References
Timeline
Generic
Manhal Idress Omar Harroun

Manhal Idress Omar Harroun

Al Ain,United Arab Emirates

Summary

DOH licensed pharmacist with a Board Certificate in Pharmacotherapy, currently serving as a Pharmacy Manager with a strong track record in the retail sector.

My expertise encompasses sales and marketing strategies, as well as comprehensive management of pharmacy operations across multiple branches.

I have developed significant proficiency in pharmacy operations and management, retail marketing and sales, inventory management, insurance processing, regulatory compliance, and quality assurance.

My skills extend to customer service, patient consultation, and team leadership, with a proven ability in problem-solving, decision-making, and time management.

I am committed to continuous learning and innovation, demonstrating a record of leadership excellence and the ability to multitask effectively.

Working in high-traffic environments has honed my prioritization and multitasking skills. Interacting with a diverse range of patients has further enhanced my communication and interpersonal abilities, equipping me to address challenges and resolve issues adeptly. Consequently, I have quickly become a valued team member, receiving commendation for my attention to detail and professional work ethic.

Overview

10
10
years of professional experience

Work history

Pharmacy Manager

Drops Pharmacy
02.2024 - 03.2025
  • Coordinate HOUSECALL services, including scheduling patient appointments with physicians, preparing medication prescriptions, providing patient counseling, and ensuring timely medication delivery.
  • Recruit, train, and supervise pharmacy staff, enhancing their skills and knowledge to ensure high-quality customer service and adherence to pharmacy policies.
  • Maintain accurate and organized documentation for prescriptions, inventory, and patient records, ensuring compliance with legal and regulatory requirements.
  • Develop and implement marketing strategies, including website and WhatsApp campaigns, to promote pharmacy services and engage with the community.
  • Manage inventory levels, order pharmaceutical supplies, implement effective stock rotation practices, and monitor expiration dates to minimize waste and ensure product availability.
  • Conduct regular performance evaluations of pharmacy staff, providing feedback and addressing personnel issues to foster a productive work environment.
  • Set performance targets for the pharmacy team and monitor progress towards achieving these goals, implementing strategies to enhance productivity and service delivery.
  • Identify opportunities for expansion into new branches, assessing market needs and developing plans to establish additional locations.
  • Monitor daily tasks and key performance indicators (KPIs) to evaluate the pharmacy's operational efficiency and identify areas for improvement.
  • Conduct regular audits of pharmacy operations, ensuring adherence to regulatory guidelines and internal policies, and implementing corrective actions as necessary.


Pharmacy Manager

Supercare Pharmacy
Abu Dhabi
07.2021 - 01.2024
  • Oversee daily pharmacy activities, including prescription processing, medication dispensing, and patient counseling, ensuring accuracy and quality control at all times.
  • Educate patients on medication usage, potential side effects, and health management strategies, including recommending vitamins, supplements, and lifestyle adjustments to improve outcomes.
  • Monitor the dispensing of high-cost biological medications to ensure adherence to safety and regulatory standards.
  • Monitor the pharmacy's workflow to optimize efficiency and minimize errors in medication dispensing. Ensure proper staffing levels are maintained for optimal performance, adjusting schedules to accommodate peak times.
  • Recruit, train, and supervise pharmacy staff, enhancing team morale through regular training and development sessions. Set weekly meetings, lead performance evaluations, provide feedback, and address personnel issues promptly.
  • Manage inventory levels, order pharmaceutical supplies, implement an effective stock rotation system to prevent drug expiry, and monitor expiration dates to minimize waste.
  • Maintain accurate records of prescriptions, inventory, and controlled substances in compliance with legal requirements.
  • Ensure all pharmacy operations comply with regulatory and legal requirements, including pharmacy laws and healthcare regulations.
  • Liaise with healthcare professionals to promote collaborative working relationships and coordinate patient care.
  • Manage and drive sales initiatives, including cross-selling and upselling pharmacy products. Improve revenue from over-the-counter sales by displaying popular items prominently and conduct sales analysis to identify growth opportunities.
  • Identify new business development opportunities to achieve consistent growth. Monitor competitor activities and respond creatively to maintain relevance and competitive edge.
  • Manage branch targets and improve performance, leading to assignments to different branches over a three-year period.(Yas Mall, Abu Dhabi Mall, Al Reef Community, and Dalma Mall)


Pharmacist 1

Al Nasr Pharmacy
Al Ain City, Abu Dhabi
11.2016 - 06.2021
  • Process new prescriptions and refills accurately and efficiently.
  • Perform medication reconciliation, identify potential drug interactions, and make recommendations to enhance patient safety.
  • Educate patients on correct medication dosage, storage, proper usage, potential side effects, and the importance of adherence.
  • Recommend vitamins, supplements, and lifestyle adjustments to improve patient outcomes.
  • Handle patient queries and complaints professionally and promptly.
  • Collaborate with physicians to coordinate patient care and optimize medication regimens.
  • Manage and drive sales initiatives, including cross-selling and upselling pharmacy products.
  • Monitor expiration dates and manage stock rotations to minimize waste.
  • Implement inventory control measures to maintain accurate stock levels and prevent shortages or excess inventory.
  • Order and purchase pharmaceutical and medical supplies.
  • Prepare pharmacy policies and ensure adherence to these policies while maintaining accountability within pharmacy operations.
  • Ensure all pharmacy operations comply with regulatory and legal requirements, including pharmacy laws and healthcare regulations.
  • Demonstrate proficiency in handling controlled substances, adhering strictly to regulatory guidelines.
  • Keep accurate records of all dispensed items and maintain up-to-date prescription records for reliable reference.
  • Train and supervise staff to ensure consistent delivery of high-quality customer service.
  • Contribute to team-based problem-solving and continuous improvement initiatives to enhance pharmacy workflows.
  • Apply knowledge of insurance policies and procedures, assisting customers with claim processing and troubleshooting.
  • Manage pharmacy relationships with HAAD, including licensing, audits, and maintaining all JAWDA requirements.
  • Manage relationships with insurance companies (DAMAN, ADNIC, NAS, NextCare, FMC, AXA, OMAN, NEURON, LIFELINE, SEHTEQ), including:
  • Conduct insurance company audits.
  • Establish and manage new or existing contracts and contract renewals.
  • Follow up on payments and claims rejections.
  • Manage contracts with external service providers, such as pest control, waste management, and Etisalat.

Pharmacist 1

Al Wazeer Pharmacy
Al Ain City, Abu Dhabi
01.2015 - 09.2016
  • Dispense prescription, over-the-counter (OTC) medications, supplements, personal care products, etc.
  • Provide comprehensive counseling to patients on medication use, dosages, and potential side effects or interactions with other drugs.
  • Maintain adequate stock of medications and supplies.
  • Monitor medication expiration dates and ensure proper disposal of expired products.
  • Liaise with physicians, insurance companies, and suppliers to facilitate patient care and resolve any medication-related issues.

Education

Bachelor of Science - Pharmacy

Al Ain University of Science and Technology (AAU)
Al Ain
01.2013

Diploma - Infectious Disases

Royal College of Physicians of Ireland
02.2025 -

Board Certificate - Pharmacotherapy

American Board of Pharmacy Specialties
USA
09.2021 -

HAAD Licensure - LICENED PHARMACIST

Department of Health Abu Dhabi
UAE
12.2014 -

Diploma of Higher Education -

Mreijib Girls’ School for Secondary Education
Al-Ain
06.2008

Skills

  • Pharmacy Operations and Management
  • Retail Marketing and Sales
  • Inventory Management
  • Insurance Processing
  • Regulatory Compliance
  • Customer Service
  • Interpersonal Communication
  • Organizational Communication
  • Basic Computer Skills
  • Time Management
  • Problem Solving
  • Decision Making
  • Research Skills
  • Presentation Skills
  • Willingness to Learn
  • Curiosity
  • Creativity
  • Innovation
  • Leadership Excellence
  • Multi-Tasking Capability
  • Patient Consultation
  • Team Leadership
  • Product Knowledge
  • Public Speaking
  • Visual Merchandising
  • Quality Assurance

Training

-Volunteer in Dept. of Pharmacology & Therapeutics, College of Medicine & Health Sciences in UAEU.

-Well informed about JAWDA Program standards and criteria

-Excellent in using e-Claim, PBM Link, OpenJet and other systems

-Attended workshops by Dr. Mohammad El-Tayeb a certified international Life Coach

-Outpatient Pharmacy Training for nine months (about 1728 hrs) at Al Noor Hospital

-Hospital Pharmacy Training for three months at Al Ain Hospital

-Poison and Drug Information Training for three months at Al Ain Hospital

-Clinical Pharmacy Training for three months at Al Ain Hospital

-Industrial Pharmacy Training for 10 days at Neopharma/AD

-Community Pharmacy training at Alain Pharmacy Group

Personal Information

  • Visa: Residence Visa
  • Gender: Female
  • Nationality: Sudanese
  • Marital status: Single

Languages

Arabic
Native
English
Fluent

References

Available on request

Timeline

Diploma - Infectious Disases

Royal College of Physicians of Ireland
02.2025 -

Pharmacy Manager

Drops Pharmacy
02.2024 - 03.2025

Board Certificate - Pharmacotherapy

American Board of Pharmacy Specialties
09.2021 -

Pharmacy Manager

Supercare Pharmacy
07.2021 - 01.2024

Pharmacist 1

Al Nasr Pharmacy
11.2016 - 06.2021

Pharmacist 1

Al Wazeer Pharmacy
01.2015 - 09.2016

HAAD Licensure - LICENED PHARMACIST

Department of Health Abu Dhabi
12.2014 -

Bachelor of Science - Pharmacy

Al Ain University of Science and Technology (AAU)

Diploma of Higher Education -

Mreijib Girls’ School for Secondary Education

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Manhal Idress Omar Harroun