Manikandan Vasu
Dubai
Summary
- LinkedIn : www.linkedin.com/in/manikandan-v-848611a8
- Experienced Senior Manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained over 9 years of Supply Chain Management experience. The way I used to work in any project is like a detailed and deadline-driven.
- My Experience in Quick Commerce & E commerce Logistics & warehouse Operation provides me with an array of goal-oriented that leverages to surmount obstacles and exceed performance expectations.
- Service leader with business knowledge and management experience to positively impact team operations. Versed in Supply Chain industry best practices and business operations and always looking for opportunities for improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AM
Noon.com
12.2024 - Current
- To optimize the efficiency of operations and achieve the performance target for assigned areas. Also I will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas
- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
- Closely work with Fulfillment team and ensure we deliver on time to the customer without any escalations.
- Manage the assigned fleet across a high-volume cluster effectively, meeting the target KPIs
- Optimizing polygon and ensure on the effective delivery by reducing the LM cost.
- Work closely to expand the service across GCC.
- Support the Field managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives
- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
- Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview
- Provide individual coaching feedback sessions, and have weekly one-on-ones with the field managers that focus on improving customer satisfaction
- Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Noon T-shirts, bags and Id card while on delivery
Senior Operations Manager
Swiggy
12.2023 - 12.2024
- Analyzed customer data to identify opportunities and improve relationships.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Oversaw budget, accounting and payroll to meet deadlines.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Streamlined operations to consistently deliver on targets
Senior Manager
Delhivery.com
12.2021 - 11.2023
- Responsible for all the SLA's & TAT are maintained.
- Ensures end to end smooth running of logistics operations for the zone/area
- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
- Responsible for reduction in cost and increase in productivity for the region.
- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc
- Handles the continuous improvement projects w.r.t., cost service and employee productivity
- Maintenance of all the operational budgets
- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
- Drive value to Customer India through the optimized transportation flows from the Procurement sites to customers.
- Ensuing end to end responsibility of seamless operation at sourcing point to Delivery Point.
- Manage relationship with Transport and logistics service providers via metrics and by
guiding them strategically, including business continuity setups, OTD - 95%+ - Effectively manage compliance to TMS, Master data management and Rate matrix updates.
- Drive value to Customer India through the optimized transportation flows from the
Procurement sites to customers
Central Operations Manager
Ninjacart
10.2018 - 11.2021
- Own the end-to-end operations of Micro Distribution Centre which include infrastructure, people, and processes.
- Responsible for implementation and strategic management of KPIs and SLAs across internal and external supply chain partners.
- Ensure commercial and statutory compliances are met along with the support of teams in the region
- Responsible for complete oversight of vehicle movement across different legs of the supply chain.
- Ensuring On time GRN to control the returns rate and Retention of customer in control.
- Handling 125 Hub centers across 5 Major cities along with 20 team members centrally
- Effectively handled 400+ drivers and 700+ helpers across All Micro Hub Centers in each city
- Built a strong team where people can handle 230+ tons per day per cit
Retail Logistician
Decathlon India
03.2016 - 09.2018
- Overseeing Entire warehouse operation ( (Inward/Outward/Inventory/RL/Audits /Labor/Team Handling)
- Identifying & delivering operational cost reduction and cost avoidance initiatives.
- Streamlined inbound quality requirements with suppliers and brands for faster lead times.
- Management of 3rd party contracts especially related to manpower, MHE, facility maintenance.
- Stake Holder Management – (Buyer/Production Team/Ecommerce Team/Retailer/3PL)
- Ability to analyze EOS results and lead action plans to resolve issues.
- Work with sales support daily to ensure the timely processing of orders
- Manage and control logistics expenses to keep the DC Ops costs as minimal as possible.
- Excelled in SAP ERP and SAP APO (PO Management Reviewing, Supply checks) to ensure availability and control shrinkage through driving forecast accuracy.
- Responsible for maintaining accurate logs of all transportation and goods. Received goods deliveries and arranged for them to be logged then stored for distribution later on.
Education
MBA - Logistics And Supply Chain Management
International School of Business And Research
Bangalore, India03-2016
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- P & L management
- Project Management
- Time management
- Multitasking
Certification
- SAP (MM & WMS).
- SIX SIGMA.
- MS OFFICE
- Power Bi tool TMS on Unanu
- ERP
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Affiliations
- Reduced LML Cost by 0.83 per kg cost from 2.2 per kg cost in Q2. (NINJACART)
- Reduction of returns by 4% by implementing process alignment last mile OTD.(NINJACART)
- Reduced Vendor Contribution Cost in Pnl from 4.9% to 1.7% by removing additional cost.(NINJACART)
- Improved Customer Retention Rate by 14% by assuring Driver behaviorPart. (Delhivery)
- Building Tech-Driven Logistics with Minimal errors and Ontime delivery of above 97% (Delhivery)
- Reduced Inventory loss results from 4.1 percent to 1.65 percent within one year.(Decathlon India)
- Planning the commercial actions to increase the sales Potential for my category through Omni Channel (Online + Offline), which increased the growth up to 40% (Delhivery)
- Improved the Service level from 52% to 96% which improved the customer rating from 2.8 to 3.9, Also reduce the fixed cost on the Property by 34L per month across state (Swiggy)
- Built the capacity from 10K/month to 16k/ month. (Swiggy)
- Expanded the Instamart across 4 cities in India (Chennai, Pune, Ahmedabad & Kochi) (Swiggy)
- Reduced DE last mile cost from Rs. 25 to Rs. 19 and made a huge impact in the PnL (Delhivery)
- Built Capacity from 5500 to 8900 nos and solved the issues of a complete state in front end (Delhivery)
Additional Information
PERSONAL ACHIEVEMENTS:
- Represented TamilNadu Cricket T20 U19 Category. •
- Best Outstanding Student (2011 - 2014) in St. Thomas College of Arts & Science.
- Top scorer in Financial Management Batch (2011 - 2014)
- 3rd Topper in 12th Standard Matriculation
http://www.linkedin.com/in/manikandan-v-848611a8
Timeline
AM
Noon.com
12.2024 - Current
Senior Operations Manager
Swiggy
12.2023 - 12.2024
Senior Manager
Delhivery.com
12.2021 - 11.2023
Central Operations Manager
Ninjacart
10.2018 - 11.2021
Retail Logistician
Decathlon India
03.2016 - 09.2018
MBA - Logistics And Supply Chain Management
International School of Business And Research
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