Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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MANILYN FELICIO

MANILYN FELICIO

DUBAI,UAE

Summary

A dedicated professional with strong sales support capabilities and a proven track record of trustworthiness and hard work. Demonstrates enthusiasm in all tasks, complemented by excellent oral and written communication skills. Artistic and cooperative, fostering harmonious collaboration with colleagues. Proficient in MS Office, including advanced skills in Microsoft Excel and PowerPoint, aiming to leverage these competencies to contribute effectively to organizational goals.

Overview

3
3
years of professional experience
13
13
years of post-secondary education

Work history

SALES SUPPORT

SAFCO International Gen. Trading Co. L.L.C.
Dubai Investment Park II, Dubai - U.A.E, UAE
04.2023 - Current
  • Improved client retention by providing excellent sales support to our Salesman
  • Maintained comprehensive knowledge about accounts creation as effective sales support.
  • Delivered comprehensive administrative and sales support, aiding company achievement against
  • Provided support to sales team during field visits for better understanding of accounts creations.
  • Offered support to Sales Executive to ensure efficient service provision.
  • Ensured accurate record keeping, promoting efficiency in operations.
  • Maintained updated client database, ensuring easy access to information.
  • Handled telephone enquiries from Sales Executive; provided prompt responses and solutions.
  • Facilitated smooth operations with diligent document management.
  • Provided timely support to the sales team enhancing performance levels.
  • Streamlined administrative processes by efficiently managing paperwork.
  • Communicated effectively with Sales executive for better relationship building.
  • Checked compliance files for accuracy and completeness, upkeeping reliable records.

CALL CENTER AGENT

ALORICA
MANILA, PHILIPPINES
02.2022 - 03.2023
  • Streamlined communication with customers to understand needs better.
  • Maintained professionalism during challenging customer interactions, maintaining calm under pressure.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Facilitated positive customer experiences with attentive service.
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Followed up customer queries to check provided solutions met expectations. Such as doing Inbound and Outbound calls to the customers just to provide best resolution for our customers satisfaction.

Education

BACHELOR OF SCIENCE IN CUSTOMS ADMINISTRATION - BSCA

PHILIPPINE MARITIME INSTITUTE
04.2014 - 03.2018

High School Diploma -

MANILA HIGH SCHOOL
06.2008 - 04.2011

HERMINIGUILDO J ATIENZA ELEMENTARY SCHOOL
06.2001 - 05.2007

Skills

  • Sales support capabilities
  • Trustworthy and Hardworking
  • Shows Enthusiasm in participating in every activity or task given
  • Good in oral and written communication
  • Artistic, cooperative and works with harmony with others
  • MS Office Skills
  • Proficiency in Microsoft excel
  • Proficient in PowerPoint

Languages

English
Advanced

Affiliations

  • PHOTOGRAPHY
  • OUTDOOR ACTIVITIES

Timeline

SALES SUPPORT

SAFCO International Gen. Trading Co. L.L.C.
04.2023 - Current

CALL CENTER AGENT

ALORICA
02.2022 - 03.2023

BACHELOR OF SCIENCE IN CUSTOMS ADMINISTRATION - BSCA

PHILIPPINE MARITIME INSTITUTE
04.2014 - 03.2018

High School Diploma -

MANILA HIGH SCHOOL
06.2008 - 04.2011

HERMINIGUILDO J ATIENZA ELEMENTARY SCHOOL
06.2001 - 05.2007

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MANILYN FELICIO