Manish Dahal
Housekeeping Team Leader
Dubai,UAE
Summary
Working as a Housekeeping Team Leader in challenging environment contributing, Enthusiasm, Dedication, Responsibility and integrity to utilize my costumer service skills along with a professional attitude towards client to make a significant contribution to the image and profit of the hospitality organization.
Overview
3
3
Languages
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Housekeeping Team Leader
Zulekha Hospital
Dubai, UAE
02.2017 - Current
- Evaluated employee performance and developed improvement plans.
- Managed team productivity and workflow to exceed quality standards.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Managed staff of over 80 housekeepers.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Worked on team of 25 staff members to service 90 patient's rooms daily.
- Operated power equipment tools such as backpack vacuums for up to 2 hours per shift.
- Established and maintained clean and comfortable environments in hospital buildings by vacuuming, cleaning windows and dusting.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
Salesman
Dahal Stationary
Kathmandu, Nepal
04.2014 - 04.2016
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Promoted and up-sold products and services to meet needs of customers.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Set up calendar with customer birthdays and other special events for personal touch.
Receptionist
A one Gym & Spa
Kathmandu, Nepal
02.2013 - 01.2014
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer problems and complaints.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Education
High School Diploma -
KEBS Academy
Banepa, Nepal 07.2009 - 06.2011
School Leaving Certificate (SLC) -
Sapneswor Higher Secondary School
Banepa, Nepal 04.2008 - 02.2009
Caregiver Module 1&2 -
Filipino Institute
Sharjah, UAE 09.2018 - 01.2019
Multimedia And Animation Course -
Sagar Computer Institute
12.2012 - 03.2013
Skills
Computer's File management
Microsoft Office Program & PowerPoint
Hazardous chemical training
Account servicing
Customer Relations
Staff Training
Problem solving strength
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Travel
- Music
- Make New Friends
- Reading
- Photography
Timeline
Caregiver Module 1&2 -
Filipino Institute
09.2018 - 01.2019
Housekeeping Team Leader
Zulekha Hospital
02.2017 - Current
Salesman
Dahal Stationary
04.2014 - 04.2016
Receptionist
A one Gym & Spa
02.2013 - 01.2014
Multimedia And Animation Course -
Sagar Computer Institute
12.2012 - 03.2013
High School Diploma -
KEBS Academy
07.2009 - 06.2011
School Leaving Certificate (SLC) -
Sapneswor Higher Secondary School
04.2008 - 02.2009