MANISH NARVEKAR
Relationship Manager-Retail Banking, Life Insurance, Wealth Management, Customer Service And Sales.
Dubai
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Successful at excelling in fast-paced, competitive working environments. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals. Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 6 years+ track record of success in Banking Industry in the UAE.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
English
1
1
Hindi
Work History
Insurance Adviser
Zurich International Life Limited
Dubai
12.2021 - 06.2022
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Equity Portfolio Manager
Self
Goa
11.2019 - 11.2021
- Identify, analyze, study stocks for mid to long term investments
- Keep a check on IPO’s
- Maintaining own portfolio that has maintained steady returns in fluctuating market
Relationship Officer
Mashreq Bank
Dubai
01.2019 - 06.2019
- Solicited retail bank products by phone
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations
- Used effective sales strategies to convince clients to accept proposals, resulting in increase in product sales
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Relationship Manager-Privilege Banking
Abu Dhabi Commercial Bank
Dubai
06.2012 - 02.2018
- Served as one point of contact for the assigned high profile privilege clients in portfolio
- Followed engagement model prescribed by bank for periodic interaction (once in 45 days) with customers and updated client interaction in system interaction notes
- Managed portfolio of 500+ existing mapped privilege banking customers with $10Mn in total assets
- Cross-sold other retail banking products (credit card, overdraft, personal loan, auto loans) and educated customers about wealth management products, Investment and Insurance and referred mortgage leads to mortgage sales team
- Targeted specific customers for offshore-banking accounts and deposits
- Conducted portfolio review and financial checks for all mapped customers as per agreed timelines
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance
- Coordinated with cross-functional departments for timely resolution of service issues and complaints
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Relationship Officer-Direct Sales
National Bank of Ras al khaimah-RAK Bank
Dubai
10.2011 - 02.2012
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Generated new business and referral clients in partnership with financial advisors and branch team.
Branch Sales Executive
HDFC Bank Limited
Goa
01.2011 - 09.2011
- Assisted walk-in customers and checked for any cross-sell opportunity, collected references from existing customers for CASA
- Created leads for insurance and asset products
- Visited client’s address for KYC verification
- Performed level 1 check of all account opening forms before submitting to the authorizer
Senior Associate (U.S Voice Process)
Zenta Pvt Ltd
Mumbai
06.2009 - 09.2010
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
- Adhered to KYC, compliance and other regulatory requirements
- Targeted one call resolution ensuring talk time limits are not exceeded
Senior Associate
Tata Consultancy Services, TCS e-serve Ltd
Mumbai
04.2005 - 11.2008
- Educated Citibank's customers based in America on account services and resolved client inquiries regarding statement information and account balances
- Offered each customer top-notch service to boost sales and customer satisfaction
- Achieved sales target by up-selling, cross-selling by pitching for sales on every call while ensuring AHT limits
- Conducted refresher & product training for new batch of team members
- Supervised and led batch of new joiners, gave feedback to assist them move up learning curve
- Successfully managed team of 15 for 3 months.
Education
Bachelor of Science - Electronics
St. Xavier's College – Goa University
Goa,India 06.1998 - 04.2001
post graduate diploma - Islamic Banking
Westford University
Sharjah, UAE 12.2013 - 03.2014
Skills
Communication competence and NegotiationActive listening, analytical skills, problem solving, Time managementTeam Building Leadership, ability to teach, train and mentorIdentifying KYC, AML and compliance issuesStock market investments, equities, fundamental analysis of stocksStrong interpersonal skills
Investment and Wealth Planning
Banking, Loans, Making Credit proposal for personal loans, auto loans, credit cards and illustrations for Life Insurance
MS Word, Excel, Outlook, Salesforce
Accomplishments
· Achieved Award of Excellence 4 times in ADCB for contribution towards increase in investment deal numbers and retail business numbers for the unit.
· Achieved Certificate of Merit 2 times for contributing the highest number of wealth product deals in ADCB.
· Received best officer award 2 times for contributing the 2nd highest number of wealth product deals in ADCB.
· Achieved special award 2 times for highest contribution towards investments and retail business for the unit.
· Received Tamayuz service excellence award in ADCB in 2013.
· Certificate of excellence for being personally appreciated by the CEO and COO of ADCB for customer’s excellent feedback about excellent customer service.
· 2008: was handed the responsibility of Assistant Team Leader to manage a team of 15 members in TCS eserve.
Timeline
Insurance Adviser
Zurich International Life Limited
12.2021 - 06.2022
Equity Portfolio Manager
Self
11.2019 - 11.2021
Relationship Officer
Mashreq Bank
01.2019 - 06.2019
post graduate diploma - Islamic Banking
Westford University
12.2013 - 03.2014
Relationship Manager-Privilege Banking
Abu Dhabi Commercial Bank
06.2012 - 02.2018
Relationship Officer-Direct Sales
National Bank of Ras al khaimah-RAK Bank
10.2011 - 02.2012
Branch Sales Executive
HDFC Bank Limited
01.2011 - 09.2011
Senior Associate (U.S Voice Process)
Zenta Pvt Ltd
06.2009 - 09.2010
Senior Associate
Tata Consultancy Services, TCS e-serve Ltd
04.2005 - 11.2008
Bachelor of Science - Electronics
St. Xavier's College – Goa University
06.1998 - 04.2001