Manish Sharma
Dubai
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Waiter
Texas Roadhouse (Alshaya Int. co Ltd)
01.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Exhibiting teamwork.
- Showing excitement, enthusiasm and positive attitude.
Waiter
The Daily DXB Urban Street food (Lagardere Travel Retail)
04.2022 - 11.2022
- Provide the highest standards of service – both in quality and speed to maximize guest satisfaction and customer retention, as per Customer Service SOP.
- Maintain a friendly and polite behavior towards both customers and colleagues to create the utmost comfortable atmosphere.
- Ensure proper handling and storage of products according to the Stock management SOP to have 100% food quality on served dishes and 0% wastage.
- Provide detailed information to customers when asked (e.g. about portions, ingredients, or potential food allergies)
Waiter
Zahr El Laymoun LLC.
11.2016 - 03.2020
- Greet and escort customers to their tables.
- Presenting menu and provide detailed information when ask(e.g. about portions,ingredients or potential allergies).
- Informed customers about daily and seasonal specials.
- Completion of any task requested by supervisor or management team.
- involve working with chemical and heat equipment.
Education
High School Diploma -
Buddha Jyoti Higher Secondary School
Siddharthanagar,Rupandehi,Nepal07.2011
Skills
- Workflow Coordination
- Conflict and Complaint Resolution
- Guest Relations
- Warm and Friendly
- Safety and Sanitation
- Cash Handling
- Dining Room Organization
- Side Dish Preparation
- Food Preparation and Safety
- Cool Under Pressure
Timeline
Waiter
Texas Roadhouse (Alshaya Int. co Ltd)
01.2023 - Current
Waiter
The Daily DXB Urban Street food (Lagardere Travel Retail)
04.2022 - 11.2022
Waiter
Zahr El Laymoun LLC.
11.2016 - 03.2020
High School Diploma -
Buddha Jyoti Higher Secondary School
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