Manisha Sarmah
Dubai,DUBAI
Summary
With a proven track record at Cravista Catering LLC, I excel in enhancing dining experiences through expert team leadership and innovative menu design. My adeptness in food safety compliance and interpersonal communication significantly boosted customer satisfaction. I thrive in fast-paced environments, driving service excellence and operational efficiency.
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Team management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Cravista Catering LLC
05.2024 - 12.2024
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food inventory and supplies to prevent waste.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned and executed promotions and special events in close collaboration with management.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Waitress
The Meal Club
12.2022 - 04.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Hot Oven LLC
05.2017 - 01.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Economics
Guwahati University
Assam 06-2013
Skills
- Table management
- Waiting tables
- Menu design
- Hygiene standards
- Order accuracy
- Complaint handling
- Sales promotion
- Food safety
- Food production
- Professionalism
- Interpersonal communication
- Adaptability
- Shortage reports
- Menu planning
- Team leadership
- Dining room management
- Conflict resolution
- Recruitment
- Schedule coordination
- Food safety compliance
- Worker training
- Kitchen staff supervision
- Nutritional knowledge
- Verbal and written communication
- Staff management
- Food assembly supervision
- Staff forecasting
- Food safety oversight
- Operational reporting
- Cash handling
- Kitchen equipment operation
- Service training
- Payroll preparation
- Food plating and presentation
- Serving expertise
- Manage cash register
- Payment acceptance
- Supply ordering
- Vendor negotiation
- Safety training
- Quality control
- Maintain records
- Staff recruitment
- Timesheet organization
Certification
Basic Food hygiene - UAE
Traveling , Movies
I use to travel various part of india , special northern mountains area (Himalaya)
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Software
MS Word
MS Excel
MS Outlook
Zoho Mail
Timeline
Waitress Supervisor
Cravista Catering LLC
05.2024 - 12.2024
Waitress
The Meal Club
12.2022 - 04.2024
Waitress
Hot Oven LLC
05.2017 - 01.2020
Basic Food hygiene - UAE
Bachelor of Arts - Economics
Guwahati University
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