Manisha Sathish Udyawar
Dubai,United Arab Emirates
Summary
A highly skilled professional with expertise in communication, problem-solving, and technical proficiency within the financial industry. Demonstrates strong customer service orientation and adaptability, with a proven ability to learn and explain complex financial products. Committed to maintaining regulatory compliance and data security while effectively identifying customer needs to suggest appropriate banking solutions. Career goals include leveraging skills in CRM software and banking transactions to enhance customer satisfaction and drive business growth.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Support Associate(Assistant Team Leader)
Cogent E-Services Limited(Bajaj Finserv-Banking)
Mangalore, India
03.2022 - 04.2024
- Executed customer calls to cross-sell Bank products, achieving monthly sales targets.
- Adhered to organisational policies and procedures, ensuring consistent service delivery.
- Managed self according to people management practices, maximising contributions to business performance.
- Demonstrated Our Promise and Service Standards during all customer interactions.
- Cultivated positive work environment through active team participation.
- Resolved challenging situations with composure, resulting in favourable customer feedback.
- Maintained accurate CRM system for organised future reference.
- Collaborated across departments to promptly resolve issues, enhancing overall efficiency.
Cashier
Riddhi Enterprises
Mangalore, India
03.2021 - 03.2022
- Processed payments swiftly to optimise customer experience.
- Addressed customer enquiries promptly, supporting positive shopping experiences.
- Resolved issues and concerns quickly to enhance customer satisfaction.
- Restocked shelves during downtime to maintain product availability.
Education
Bachelor of Business Administration - Finance
The Oxford College Of Business Management
06.2017 - 09.2020
High School Diploma - Commerce
Canara Pre University College
India 06.2015 - 03.2017
Skills
- Communication Skills:
Active Listening
Verbal and Written Communication
Empathy and Patience - Problem-Solving Skills:
Troubleshooting
Conflict Resolution
Decision Making
Issue Escalation - Technical Proficiency:
CRM Software Salesforce,
Ticketing Systems
Microsoft Office Suite (Word, Excel, Outlook)
Typing Speed and Accuracy
Banking Software
- Interpersonal Skills:
Customer Service Orientation
Teamwork and Collaboration
Adaptability and Flexibility
Time Management and Organization
Professionalism and Discretion - Financial Industry Specific Skills :
Financial Product Knowledge: Understanding of banking products such as savings accounts, current accounts, loans, credit cards, mortgages, and investment products
Regulatory Compliance: Awareness of banking regulations, KYC , AML procedures, and data privacy
Transaction Processing: Experience or understanding of handling various banking transactions, inquiries, and disputes
Data Security: Commitment to maintaining customer data confidentiality and security
Fraud Awareness: Ability to identify and report suspicious activities or potential fraud
Sales Acumen: Ability to identify customer needs and suggest appropriate banking products or services
Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Tulu
Fluent
Malayalam
Intermediate
Tamil
Intermediate
Affiliations
- Reading
- Dancing
- Cooking
- Music
- Travelling
Certification
- Awarded "Star Performer FCR" for Best Performance in May 2022.
- Recognized as "Star Performer FCR" for Best Performance in Q2 - 2022.
- Received "Star Performer S2S" for Best Performance in November 2022.
- Awarded "Star Performer S2S" for Best Performance in Q4 - FY 2022-23.
- Achieved "Star Performer S2S" for Best Performance in Q1-2024.
- Received multiple Certificates of Appreciation from Bajaj Finance Limited for exemplary performance.
- Consistently recognized for outstanding performance in Unsecured product categories.
Timeline
Customer Support Associate(Assistant Team Leader)
Cogent E-Services Limited(Bajaj Finserv-Banking)
03.2022 - 04.2024
Cashier
Riddhi Enterprises
03.2021 - 03.2022
Bachelor of Business Administration - Finance
The Oxford College Of Business Management
06.2017 - 09.2020
High School Diploma - Commerce
Canara Pre University College
06.2015 - 03.2017
Similar Profiles
KARTIK D BHATTKARTIK D BHATT
Cluster Head at Bajaj Finance Limited (Bajaj Finserv)Cluster Head at Bajaj Finance Limited (Bajaj Finserv)
Ravi SinhaRavi Sinha
Principal Technical Product Manager at Bajaj Finserv Health LimitedPrincipal Technical Product Manager at Bajaj Finserv Health Limited
Suniet ThatteySuniet Thattey
Dy. National Manager – Business Compliance & Governance at Bajaj Finserv LimitedDy. National Manager – Business Compliance & Governance at Bajaj Finserv Limited
MARGARET GICHOHIMARGARET GICHOHI
Admin. Receptionist at KSB Pumps and Valves LtdAdmin. Receptionist at KSB Pumps and Valves Ltd
Ravi KunwarRavi Kunwar
Senior airport lounge agent at Emirates AirlinesSenior airport lounge agent at Emirates Airlines