Receptionist
MANISHA SUKHDEV SINGH
WB
Dubai,UAE
4
years of professional experience
2
Languages
Customer-focused and service-oriented professional with 5 years of UAE experience across salon operations, luxury retail sales, customer service, team coordination and front-line client handling. Strong background in managing high-volume customer interactions, resolving complaints, maintaining service standards and delivering premium guest experiences in Dubai's luxury service environment. Skilled in communication, multilingual customer support, sales conversion, operational coordination, hygiene and safety compliance, and professional grooming standards. Well-suited for cabin crew, airport ground staff and passenger service roles requiring confidence, cultural awareness, service excellence, teamwork and calm problem-solving under pressure.
Work history
Receptionist
2 Years 5 Months- Manage daily salon operations, ensuring smooth service flow, staff readiness and high customer satisfaction.
- Welcome and support clients professionally while maintaining a premium service experience across all touchpoints.
- Handle customer complaints, feedback and service concerns with patience, empathy and quick resolution.
- Supervise staff scheduling, duty allocation and daily coordination to maintain efficient operations.
- Monitor service quality, customer satisfaction, sales performance and operational standards.
- Maintain hygiene, cleanliness, safety and presentation standards aligned with customer-facing service environments.
- Coordinate payments, receipts, documentation and business records with accuracy and attention to detail.
- Support client retention by building strong relationships and ensuring consistent follow-up and service care.
- Identify service gaps, operational issues and customer concerns, implementing practical improvement actions.
- Maintain professional conduct, grooming and service discipline among team members in a luxury environment.
Sales Executive
1 Year- Delivered luxury retail customer service by assisting clients with fragrance selection and product recommendations.
- Engaged with customers from different nationalities, understanding preferences and providing personalised support.
- Promoted premium perfume products while supporting sales targets, upselling and repeat customer business.
- Managed customer enquiries, concerns and product information requests with professionalism and confidence.
- Built strong customer relationships through attentive service, clear communication and product knowledge.
- Processed customer orders and coordinated timely product delivery to ensure service satisfaction.
- Maintained awareness of product trends, customer preferences and competitor offerings in the luxury retail market.
- Supported store presentation, customer interaction standards and brand image in a premium sales environment.
Education
Skills
Cabin Crew Service Readiness
Airport Passenger Assistance
Customer Service Excellence
Luxury Guest Experience
Complaint Handling and Resolution
Passenger Query Management
Front-Line Service Operations
Multicultural Communication
Service Recovery
Team Coordination
Sales and Upselling
Queue and Client Flow Management
Operational Standards Compliance
Professional Grooming Standards
Safety and Hygiene Awareness
Client Relationship Management
Problem Solving
Time Management
MS Word
MS Excel
Fresha Platform
Customer Records Management
Payment and Receipt Handling
Service Documentation
Languages
English - Advanced
Urdu/Hindi/Punjabi - Native
Additional information
- Gender: Female
- Marital Status: Unmarried
- Visa Status: UAE Residence Visa
- Notice Period: 1 Month
- Preferred Roles: Cabin Crew, Airport Ground Staff, Passenger Service Agent, Airport Customer Service Agent
Timeline
Receptionist
WB
2023.01 - 2025.06Read More
Sales Executive
Swiss Arabian Perfume Group
2021.01 - 2022.01Read More
Board of Secondary Education
Read More