Manish Kumar Suman
Restaurant manager
Dubai,971568221944
Summary
Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
India palace JBR
03.2023 - Current
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Designed and implemented strategies to reduce costs and waste.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Assistant Store Manager
Asia kitchen by Mainland china Burjuman
04.2018 - 02.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Guest Service Associate
Mainland China -SRL Group
06.2015 - 04.2018
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Higher.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Industrial Trainee
The Leela Hotels Group
12.2013 - 04.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Master In Tourism Management
IGNOU
New Delhi12.2018
Bachelor In Hotel Management & Catering Technology
BIT Mesra Ranchi
Jharkhand04.2015
I.Sc. (Math,Phy,Chem,Eng & Hnd)
SSY Inter College
Gaya 03.2011
Matriculation
Smt Surat Kunwar H/S Belhadi
Gaya03.2009
Skills
- Maintain Food Safety
- Interpersonal and Written Communication
- Catering Services
- Directing Team Members
- Cost Estimation
- Restaurant Operation
- Profit and Loss Control
- Profit Margins
- Ingredient Management
- Food and Beverage Knowledge
- Purchasing Strategies
- Safe Work Practices
Certification
- Certified Person In charge(PIC Level 3),Dubai Municipality - 2018-2023
- Fire safety Training - Dubai Municipality
- Basic Food Hygiene Training-Dubai Municipality
Do You Have Relative in TCS-
Yes (Associate No-2576217) Satish Kumar suman
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Also Bhojpuri, Bengoli, Nepali
Beginner (A1)
Training and experiences at a glance
-Winter training Speciality Restaurant Ltd-Kolkata
-Part of Event Planner-48th Annual Conference of Urological Society of India
-Team Leader -Out Door Catering For ODI Cricket held at Ranchi international stadium Catered by Radisson blue Ranchi
Personal details
Name-Manish Kumar suman
Address-Shiv Nagar,Gaya, Bihar-India
Mob-Dubai-971568221944,Ind-8848050788
Passport No-R1096401
Weight-75 kg
Height-5.9 Ft
Current Working Location-Dubai
Notice period-3 Months
Driving licence-LMV
Timeline
Assistant Restaurant Manager
India palace JBR
03.2023 - Current
Assistant Store Manager
Asia kitchen by Mainland china Burjuman
04.2018 - 02.2023
Guest Service Associate
Mainland China -SRL Group
06.2015 - 04.2018
Industrial Trainee
The Leela Hotels Group
12.2013 - 04.2014
Master In Tourism Management
IGNOU
Bachelor In Hotel Management & Catering Technology
BIT Mesra Ranchi
I.Sc. (Math,Phy,Chem,Eng & Hnd)
SSY Inter College
Matriculation
Smt Surat Kunwar H/S Belhadi
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