Manivannan Ramachandran

Results-driven and customer-centric IT manager with over 17 years of experience in implementing enterprise-wide IT systems and software, including Microsoft Exchange, Office 365, VMware, and Azure on the Windows platform. Proven track record in project management, stakeholder relations, IT service management, team building, vendor management, and technology expertise. Skilled in leading and managing teams, both onshore and offshore, to deliver high-value business solutions. Proficient in diverse technologies related to business intelligence, email development, Active Directory, VMware strategies, and IT solutions. A Microsoft Azure and VMware certified professional with a talent for analyzing and defining business workflows, designing/re-engineering processes, and implementing technology solutions across various industries. Exceptional interpersonal communication skills, capable of mentoring and coordinating IT teams, and fostering strong vendor relationships for cost-effective and seamless transitions. Demonstrated success in completing projects involving configuration, integration, testing, commissioning, and end user training.

• VMware certified professional (VCP-410)
• Microsoft certified professional (Windows 2003ADS)
• Microsoft certified professional (Exchange 2003)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Data Engineer Associate
• ITIL v4 Foundation Certificate in IT Service Management

• Achieved 97% SLA compliance consistently for the past two years.
• Managed to reduce vulnerabilities by 340,000 in the past 18 months.
• Achieved a 95% customer satisfaction rate consistently for the past two years.
• Worked on automation to generate multiple AD reports saving AED231,000 (Manage Engine cost) for the company.

• Fidelity Investments 'you have earned it' Award for Exchange upgrade Project, 12/15
• Fidelity Investments 'on the spot' Award for customer appreciation, 02/14