Hi, I’m
Manjaree Sathyangana
Dubai
Summary
Dynamic professional with over two years of experience in the hospitality industry and office environment, encompassing Cashiering, Waitressing, Receptionist, Admin duties, and Customer service. Skilled in efficiently handling cash transactions, generating sales reports, managing invoices, and delivering exceptional service. Proficient in email and call management, with a keen focus on providing outstanding customer experiences. As well as I am Self-motivated, team-oriented, and recognized for strong leadership skills. Seeking a challenging role to contribute to a positive work environment and drive customer satisfaction.
Overview
3
years of professional experience
Work History
JSB Restaurant
Cashier Cum Waitress
06.2022 - 07.2023
Job overview
- Greet customers in a friendly and professional manner as they enter the establishment. Make them feel welcome and assist them with seating arrangements or directing them to the appropriate areas.
- Ensure the overall smooth operation of the outlet. This includes maintaining cleanliness, organizing tables and seating arrangements, and coordinating with other staff members to provide efficient service.
- Process customer transactions by scanning or entering items into the point-of-sale (POS) system, calculating prices, accepting payments (cash, credit/debit cards), and providing accurate change. Maintain accuracy and efficiency in handling cash and electronic transactions.
- Take orders from customers, serve food and drinks, and provide attentive and prompt service throughout the dining experience.
- Assist in purchasing activities, such as placing orders for food and beverage supplies, ensuring proper stock rotation, and monitoring expiration dates. Maintain good relationships with suppliers to ensure timely deliveries and negotiate favorable terms.
- Prepare daily reports summarizing sales, transactions, and other relevant information. This include documenting cash register readings, inventory levels, and any incidents or issues that occurred during the day.
- Check and respond to emails promptly, addressing inquiries, reservations, or other Hr,Account work emails. Maintain professional communication with customers, suppliers, and colleagues via email.
- Monitor supply inventory levels by regularly checking stock and anticipating needed supplies. Take proactive measures to ensure that necessary items are available to meet customer demands. Place orders with suppliers and follow up on deliveries to maintain an adequate inventory.
- Coordinate with suppliers to ensure timely deliveries and resolve any issues related to orders, quality, or discrepancies. Communicate effectively to ensure smooth operations and maintain a positive working relationship with suppliers.
Gulf Star LLC
Receptionist/Customer Service Assistant
11.2021 - 05.2022
Job overview
- Welcome visitors and clients in a professional and friendly manner. Answer phone calls, provide information, and direct inquiries to the appropriate departments or individuals.
- Assist customers and clients with their inquiries, concerns, or requests, both in-person and over the phone. Provide accurate and helpful information, address customer complaints, and ensure customer satisfaction.
- Monitor and manage online marketing efforts, such as social media platforms. Engage with customers through comments, messages, and reviews. Maintain a positive online presence, address customer feedback, and escalate any relevant issues to the appropriate team members.
- Monitor and respond to incoming emails promptly and professionally. Manage and organize emails to ensure efficient tracking and follow-up actions.
- Prepare reports summarizing relevant information, Compile data, analyze patterns, and present findings to management for decision-making purposes.
- Provide general administrative support, such as photocopying, scanning, and filing documents. Assist with maintaining office supplies, organizing files, and other administrative tasks as required.
- Handle multiple tasks simultaneously, prioritize workloads, and effectively coordinate with colleagues and team members to ensure smooth operations and exceptional customer service.
- Organize and schedule appointments for clients, customers, or internal staff members. Maintain an organized calendar, coordinate with individuals or departments, and send appointment reminders as needed.
- Maintain professional and effective communication with clients, customers, colleagues, and other stakeholders to address inquiries, resolve issues, and provide support.
Zonal Education Office
Admin Assistant
01.2020 - 01.2021
Job overview
- Maintain an organized and efficient office environment by managing schedules, coordinating meetings, and handling general administrative tasks.
- Manage and update calendars for executives or teams, schedule appointments, and coordinate meetings. Handle incoming emails, respond to inquiries, and prioritize correspondence.
- Document Preparation and Management, Create, edit, and format documents, reports, presentations, and spreadsheets. Ensure accuracy, proper formatting, and timely completion of tasks.
- Enter and maintain data in databases or electronic filing systems. Ensure the accuracy and confidentiality of information and retrieve data as needed.
- Arrange travel itineraries, accommodations, and transportation for employees or executives. Manage logistics for meetings, conferences, and events.
- Draft, proofread, and distribute official correspondence, memos, and reports on behalf of the office. Maintain effective communication with internal and external stakeholders, such as school administrators, teachers, parents, and government officials.
- Assist in monitoring and tracking the budget allocated for educational programs and initiatives. Collaborate with finance personnel to process invoices, maintain financial records, and reconcile expenses.
- Assist in organizing and coordinating meetings, conferences, and events. Prepare meeting agendas, materials, and presentations. Take meeting minutes and follow up on action items.
- Organize and maintain electronic and physical files, ensuring proper filing systems and easy retrieval of documents.
- Provide general administrative support, including photocopying, scanning, faxing, and filing. Assist with handling incoming and outgoing mail and packages.
Education
London School University United Kingdom
OTHM Qualification BSC from Health And Social Care Management
10.2023
Edusight Learning Institute Dubai,UAE.
OTHM Qualification, Diploma from Human Resources Management
12.2022
Sri Lanka Institute of MarketingSri Lanka
Professional Certificate in Marketing from Marketing Management And Research
08.2020
Sri Lanka Institute of Advance Technology Sri Lanka
Computer Application from Computer And Information Sciences
12.2019
St.Joseph's Collage Sri Lanka
High School Diploma
08.2017
Skills
- Customer Service
- Cash Handling
- Good Communication
- Organization
- Problem-Solving
- Attention to Detail
- Time Management
- Adaptability
- Computer Skills, Proficient in using email, MS Office (Word, Excel, PowerPoint), and other relevant software for administrative tasks and data management
- Teamwork
- Multitasking
- Problem Identification
Reference
Mr.Jagath Keerthisooriya,
FRICS,MNZIQS,
Reg.QS(NZ),(Hons),
Turner & Townsend International
+971 561020901
Mr.W.Yasiru Nawodana
Quantity Surveyor
+971 585837783
Languages
English
Bilingual or Proficient (C2)
Timeline
Cashier Cum Waitress
JSB Restaurant
06.2022 - 07.2023
Receptionist/Customer Service Assistant
Gulf Star LLC
11.2021 - 05.2022
Admin Assistant
Zonal Education Office
01.2020 - 01.2021
London School University
OTHM Qualification BSC from Health And Social Care Management
Edusight Learning Institute
OTHM Qualification, Diploma from Human Resources Management
Sri Lanka Institute of Marketing
Professional Certificate in Marketing from Marketing Management And Research
Sri Lanka Institute of Advance Technology
Computer Application from Computer And Information Sciences
St.Joseph's Collage
High School Diploma
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