MANJARI PILLAI
Abu Dhabi
Summary
Results-oriented Executive Housekeeper with over 15 years of experience in luxury hospitality at renowned international brands including Accor, Movenpick, Westin, Danat, and Novotel. Proven track record in training, operational audits, SOP development, team leadership, and quality assurance. Skilled in driving guest satisfaction, team performance, and upholding brand standards through strategic planning, budgeting, and overseeing renovation projects. Recognized for building high-performing teams, enhancing inspection standards, and consistently delivering exceptional guest experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager Training & Quality – Housekeeping
ALDAR Hospitality
01.2024 - Current
- Leading quality audits and staff training across hospitality operations.
- Ensuring international cleanliness standards across multiple properties.
- Successfully developed and implemented comprehensive curricula and modules that significantly enhance quality and standards.
Executive Housekeeper
Gulf Court Hotel, Business Bay
10.2022 - 12.2023
- Elevated brand compliance and implemented digital inspection tools.
- Led guestroom improvement initiatives, achieving 30% audit score increase.
Cluster Executive Housekeeper
Danat Jebel Dhanna Resort & Dhafra Beach Hotel
04.2021 - 10.2022
- Managed 300+ keys and executed multiple room renovation projects.
- Controlled costs to keep business operating within budget and increase profits.
Cluster Assistant Executive Housekeeper
Novotel Hotels & Resorts
10.2015 - 12.2018
- Standardized training programs and improved productivity metrics by 20%.
- Managed linen control, vendor coordination, and maintenance reporting.
Housekeeping Manager
Mövenpick Hotels & Spa
02.2014 - 09.2015
- Led 70+ staff in a high-volume luxury setting.
- Handled guest complaint resolution and department budgeting.
Assistant Manager – Housekeeping (Pre-opening)
Novotel Hotels
04.2013 - 01.2014
- Spearheaded room readiness planning and SOP documentation.
- Mentored supervisory team during pre-launch phase.
Sr. Supervisor – Pre-opening
Novotel & Ibis Techpark
10.2011 - 04.2013
Housekeeping Supervisor – Pre-opening
The Westin Hotels & Resorts
07.2009 - 10.2011
Education
Bachelor’s Degree - Hotel Management
Regency College of Hotel Management
India01.2009
Skills
- Housekeeping Operations Management
- Training & Staff Development
- Experience in pre-opening phases
- Budgeting & Forecasting
- SOP Creation & Implementation
- Quality Audits & Compliance
- Renovation & Project Management
- Employee Engagement & Motivation
- Brand Standard Alignment
- Multilingual Communication
Certification
- KHDA Certified Trainer, UAE
- Certified Instructional Design Practitioner
- Train the Trainer – Hospitality Excellence
- Adobe Captivate eLearning Developer
- Elementary Course grade A ( French) - Alliance Française
Languages
English
Hindi
Malayalam
Tamil
Telugu
French
Timeline
Manager Training & Quality – Housekeeping
ALDAR Hospitality
01.2024 - Current
Executive Housekeeper
Gulf Court Hotel, Business Bay
10.2022 - 12.2023
Cluster Executive Housekeeper
Danat Jebel Dhanna Resort & Dhafra Beach Hotel
04.2021 - 10.2022
Cluster Assistant Executive Housekeeper
Novotel Hotels & Resorts
10.2015 - 12.2018
Housekeeping Manager
Mövenpick Hotels & Spa
02.2014 - 09.2015
Assistant Manager – Housekeeping (Pre-opening)
Novotel Hotels
04.2013 - 01.2014
Sr. Supervisor – Pre-opening
Novotel & Ibis Techpark
10.2011 - 04.2013
Housekeeping Supervisor – Pre-opening
The Westin Hotels & Resorts
07.2009 - 10.2011
Bachelor’s Degree - Hotel Management
Regency College of Hotel Management
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