Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manjima L

Trivandrum

Summary

Dynamic professional with a proven track record at Kallingal Automobiles, excelling in CRM management and customer retention. Adept at resolving issues and enhancing satisfaction, I leverage effective communication and strategic decision-making to drive results. Committed to fostering relationships and achieving goals in fast-paced environments.

Tenacious Caller with proven history of success in connecting with potential customers and making sales. Expert in both cold and warm calling to promote products, set appointments and complete deals. Maintains excellent call control and consistently persuades customers to make favorable decisions.

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.

Energetic Telecaller known for productive and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in listening, empathy, and problem-solving, ensuring success in engaging with clients and meeting their needs.

Overview

2
2
years of professional experience

Work History

Telecaller & Insurance Renewal

kallingal Automobiles
Trivandrum
10.2024 - Current
  • Managed inbound and outbound calls to assist customers with inquiries.
  • Provided detailed information about vehicle features and financing options.
  • Documented customer interactions in the CRM system for accurate record-keeping.
  • Followed up with potential leads to nurture relationships and gather feedback.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Collaborated with sales team to ensure customer needs were met effectively.

Operation Manager Assistant

Reborn Automotive Bodyshop
Trivandrum
02.2024 - 10.2024
  • Managed daily operations of automotive bodyshop tasks and schedules.
  • Supervised staff to ensure efficient workflow and quality service.
  • Coordinated repairs and maintenance for vehicles in the shop.
  • Assisted in maintaining inventory of tools and materials for repairs.

HR Assistant

Tvs mobility pvt lmt
Trivandrum
08.2023 - 11.2023
  • Assisted in processing employee onboarding paperwork and documentation.
  • Maintained and updated employee records in HR management system.
  • Coordinated scheduling for candidate interviews with hiring managers.
  • Supported HR team in organizing training sessions and workshops.

Education

Computer Operator & Programming Assistant -

Govt ITI
Dhanuvachapuram
08-2022

Plus Two

Govt HSS
Balaramapuram
03-2021

SSLC

DVMNNMHSS
Maranalloor
03-2019

Skills

  • CRM management
  • Customer retention
  • Data entry
  • Sales coordination
  • Inventory management
  • Customer relationship management
  • Candidate scheduling
  • Quality assurance
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Time management
  • Call quality
  • Goal oriented
  • Follow-up calls
  • Objection management
  • Diplomatic
  • Stress tolerance
  • Production
  • Strategic Decision-making

Languages

Malayalam
First Language
English
Advanced (C1)
C1

Timeline

Telecaller & Insurance Renewal

kallingal Automobiles
10.2024 - Current

Operation Manager Assistant

Reborn Automotive Bodyshop
02.2024 - 10.2024

HR Assistant

Tvs mobility pvt lmt
08.2023 - 11.2023

Computer Operator & Programming Assistant -

Govt ITI

Plus Two

Govt HSS

SSLC

DVMNNMHSS
Manjima L