Manju Gedela
Dubai,U.A.E.
Summary
To use my skills,experience and adaptability in an environment where I am constantly challenged.My great strength is my ability to walk into a new environment and be functional immedaitely.I am quick to learn and adapt to new technologies.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Business Analyst & Project Coordinator(Remotely)
J.L.Technosoft
Hyderabad, India
2023.04 - 2025.10
- Managed multiple stakeholders, ensuring clear communication throughout projects lifespan.
- Simplified complex data into understandable presentations, facilitating better communication amongst teams.
- Collaborated with IT team to design efficient software solutions, improving workflow significantly.
- Conducted training sessions for new software implementations, increasing staff productivity levels.
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
- Improved client relationships by addressing and managing their needs effectively.
- Prepared proposals with revised methods, new strategies and redefined functions.
CRM Consultant
Freelancer
Dubai, U.A.E.
2021.01 - 2023.03
- Implemented successful CRM projects for different clients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Played a role of mentoring employees on CRM.
- Increased customer satisfaction by resolving issues.
Salesforce CRM Consultant
Citizenship Invest
Dubai, U.A.E.
2014.09 - 2019.05
- Gathering requirements and planning a successful projects.
- Design and implement the best possible cloud solutions.
- Responsible for configuration changes,enhancement requests or mass data updates.
- Responsible for all mass data loads and pre-deployment testing.
- Manage enterprise security,data utilities and analytics.
- Manage support and deployment of add - on products such as Mobile app and Integration to outlook.
- Maintain security profiles and access rights for all users as employees are hired,transferred or leave the company.
- Designed Finance module,Admin module,Dashboards and Reports.
- Import database of clients,manage support and deployment.
- Training employees on every stage of project,for effective utilization of tool.
Software Implementation Specialist
Aphidas
Dubai, U.A.E.
2011.05 - 2014.02
- Deployed Salesforce for different customers from different industries like Energy, Distribution, Insurance, Service and Industry etc.
- Gathering client requirements,planning a successful project by designing and implementing best possible cloud for clients.
- Responsible for configuration changes,enhancement requests,mass data updates,pre deployment testing.
- Manage enterprise seccurity,data utilities,analytics.
- Maintain security profiles and access rights for all users as employees are hired,transferred or leave the company.
- Customize Quote layout,Forecast layout according to client requirements.
- Import databse of clients,manage support and delpoyment of add on products such as Integration to outlook.
- Trained clients and created training manuals to aid in the development of new and less experienced staff.
Test Engineer
J.L Technosoft
Hyderabad, India
2009.12 - 2011.01
- Undersatding the requirements and funcional specifications of the application.
- Participated in identifying the test scenarios and designing the test cases.
- Involved in prepartion and execution of test cases.
- Performed various black box testing methodologies like functional testing,regression testing.
- Responsible in grooming and leading a team of three.
- Highly appreciated by client for performance in the project.
Software developer
Mahindra Satyam
Hyderabad, India
2008.01 - 2009.11
- Involved in development,support and maintenance.
- Involved in preparing user requirement analysis and design.
- Involved in project specification document.
- Creating and maintaining the database.
- Involved in creating complete backend queries.
- Involved in writting the stored procedures required for generating the reports.
Education
Engineer's degree - Electrical and Electronics
Shri Vishnu Engineering College for Women
India 2003.05 - 2007.04
Skills
- Adaptability
- Strong verbal and communication skills
- Problem solving skills
- Self motivated
- Initiative,high level of energy
- Tolerant and flexible to different situations
- Willing to learn new things
Timeline
Business Analyst & Project Coordinator(Remotely)
J.L.Technosoft
2023.04 - 2025.10
CRM Consultant
Freelancer
2021.01 - 2023.03
Salesforce CRM Consultant
Citizenship Invest
2014.09 - 2019.05
Software Implementation Specialist
Aphidas
2011.05 - 2014.02
Test Engineer
J.L Technosoft
2009.12 - 2011.01
Software developer
Mahindra Satyam
2008.01 - 2009.11
Engineer's degree - Electrical and Electronics
Shri Vishnu Engineering College for Women
2003.05 - 2007.04