Manjunath Dhandavati
Burjuman ,Dubai
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Chat Support Representative
Silver Lights Technology
Bur Dubai, Dubai
2023.09 - Current
- Built positive customer rapport through friendly, professional communication.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Project Administrator
SLS India Company (Strategic learning solutions Pv
Verna Goa, India
2022.03 - 2023.08
- Preparing Training Calendar of Automobiles Sales Trainer
- Travel booking, hotel booking
- Preparing Daily, Weekly, Monthly Reports (Working on MS Excel)
- Coordinating with client, trainer, Project Manager
- Monitoring office supplies and handling office expense
Customer services executive
IFB Industries Ltd Verna,Goa
Verna,Goa, India
2017.11 - 2022.03
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Resolved complaints with proactive problem-solving and analysis.
- Followed up customer queries to check provided solutions met expectations.
Customer Services Representative
Tales Mega Store Chicalim, Goa
Goa, India
2014.03 - 2017.11
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Bachelor of Commerce - Accounting
MES Collage of Arts and Commerce
Goa,India 2014.06 - 2017.03
Skills
- Customer Service
- Data Entry
- Telemarketing
- Customer complaint handling
- Problem-solving
- Time Management
- Working Knowledge of CRM plate form
Languages
English
Advanced
Hindi
Advanced
kannada
Advanced
Konkani
Advanced
Timeline
Chat Support Representative
Silver Lights Technology
2023.09 - Current
Project Administrator
SLS India Company (Strategic learning solutions Pv
2022.03 - 2023.08
Customer services executive
IFB Industries Ltd Verna,Goa
2017.11 - 2022.03
Bachelor of Commerce - Accounting
MES Collage of Arts and Commerce
2014.06 - 2017.03
Customer Services Representative
Tales Mega Store Chicalim, Goa
2014.03 - 2017.11