Manjunath Dhandavati
Burjuman ,Dubai
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Chat Support Representative
Silver Lights Technology
Bur Dubai, Dubai
09.2023 - Current
- Built positive customer rapport through friendly, professional communication.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Project Administrator
SLS India Company (Strategic learning solutions Pv
Verna Goa, India
03.2022 - 08.2023
- Preparing Training Calendar of Automobiles Sales Trainer
- Travel booking, hotel booking
- Preparing Daily, Weekly, Monthly Reports (Working on MS Excel)
- Coordinating with client, trainer, Project Manager
- Monitoring office supplies and handling office expense
Customer services executive
IFB Industries Ltd Verna,Goa
Verna,Goa, India
11.2017 - 03.2022
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Resolved complaints with proactive problem-solving and analysis.
- Followed up customer queries to check provided solutions met expectations.
Customer Services Representative
Tales Mega Store Chicalim, Goa
Goa, India
03.2014 - 11.2017
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Bachelor of Commerce - Accounting
MES Collage of Arts and Commerce
Goa,India 06.2014 - 03.2017
Skills
- Customer Service
- Data Entry
- Telemarketing
- Customer complaint handling
- Problem-solving
- Time Management
- Working Knowledge of CRM plate form
Languages
English
Advanced
Hindi
Advanced
kannada
Advanced
Konkani
Advanced
Timeline
Chat Support Representative
Silver Lights Technology
09.2023 - Current
Project Administrator
SLS India Company (Strategic learning solutions Pv
03.2022 - 08.2023
Customer services executive
IFB Industries Ltd Verna,Goa
11.2017 - 03.2022
Bachelor of Commerce - Accounting
MES Collage of Arts and Commerce
06.2014 - 03.2017
Customer Services Representative
Tales Mega Store Chicalim, Goa
03.2014 - 11.2017
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