Manjun Olais Pacaldo
Dubai,UAE
Summary
Dedicated and organized Operations InCharge and effective leader with over 12 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organization.
Overview
14
14
years of professional experience
Work history
Operations InCharge
THE ELITE CARS LLC
Dubai, UAE
03.2022 - Current
- In charge of leading a team of service advisors and coordinators to ensure smooth processing of vehicles from Receiving Stocks, Preparation and Delivery/Storage
- Oversee all day-to-day showroom and warehouse operations.
- Review daily stock received and work in progress reports.
- Ensure all showroom/warehouse vehicles are prepared and displayed as per company standards.
- Ensure all new stocks are received in a timely manner without delay and checklist completed - uploaded to the system for pricing.
- Ensure all new stocks are photographed and published in all web portals.
- Ensure that process pertaining to vehicle preparation/storage meets the standards and cost effective.
- Communicate all incoming shipment manifests and coordinate with sales as to the priority list to process vehicles based on urgency to maximize space and preparation time.
- Manage customer complaints in cases wherein cars delivered have faults and escalates the same to the service/workshop.
- Reports directly to the Owners or Head of Operations regarding issues that needs higher management escalation.
- Review staff performance against target KPI's and ensure everyone is inline with the company's standards.
Senior BPS Coordinator
AGMC - BMW, Premium Selection
Dubai, UAE
03.2017 - 02.2022
- In charge of leading a team of sales coordinator and administration assistants in ensuring all stock/sold cars are stored/delivered as per BMW Standards of quality
- Oversee all workshop/bodyshop preparation of stock cars for sale or display in all branches.
- Keep daily stock reports to ensure easy tracking and transfer to various branches.
- Ensure that process pertaining to vehicle preparation/storage meets the standards and cost effective.
- Ensure that delivery requirement for sales is met as per committed timings.
- Ensure the proper distribution of jobs to the drivers when required to keep the team balanced
- Ensure all email information regarding issues and recall campaigns are communicated to all sales advisors and showroom managers.
- Manage customer complaints in cases wherein cars delivered have faults and escalates the same to the service/workshop.
- Ensure all processes are as per BMW Standards.
PDI & Sales Coordinator
Al Tayer Motors, Jaguar/Land Rover
Dubai, UAE
02.2013 - 02.2017
- In charge of pre-delivery inspection and quality check of delivery cars as well as proper coordination of accessories and PDI requests
- Daily consolidation of PDI requests and submits the same in a timely manner as per schedule.
- Coordinates with various workshops/bodyshop to carry out accessories fitting and rectification of issues like scratches/dents.
- Reports directly to the PDI Manager when it comes to issues during delivery and formulates ad-hoc solution as needed.
- In direct contact with the PDI Center to ensure urgent cars are prioritized as required by VIP customers.
- Advice sales advisors regarding the estimated delivery dates of the requested cars so that customers are informed accordingly.
- In charge of distribution of demo/courtesy cars to other branches and assign accessories to be fitted for marketing purposes.
- Ensure that delivery requirement for sales are met as per communicated delivery dates to the customer.
- Ensure the proper distribution of jobs to the drivers when required to keep the team balanced.
- Ensure all email information regarding issues and recall campaigns are communicated to all sales advisors and showroom managers.
Sales Administrator/SAP Controller
Siji Ready Mix, FNCT Readymix
Fujairah, UAE
01.2011 - 01.2013
- In the forefront of Administrative support and in-charge of correspondence with regards to Sales and Logistics.
- In-charge of SAP System processes for the whole plant
- Does every administrative work such as making letters, processing of employee's request and providing support for accounts and production department.
- Does the processing of purchasing for raw materials from Purchase Requests, Purchase Orders, Receiving and Invoice verification in SAP System.
- Does the whole process of Sales and Distribution from making Sales Orders, Production Planning, Delivery and Invoicing in SAP System.
Service Representative
Convergys Call Center
Cebu, PHILIPPINES
09.2009 - 03.2010
- Generally was in charged in dealing with clients in fixing and finding remedy to their query with regard to their Citi Credit Card.
- In the forefront in entertaining clients request regarding credit card issues as well as balance transfers.
- Process clients request and informing them on what to do about their account.
- Resolve client's issues as quickly as possible and ensure customer satisfaction.
Education
Bachelor of Arts - Political Science
University of San Carlos
Cebu, Philippines 06.2003 - 10.2009
Cordova National High School
Cordova, Cebu Philippines 06.1999 - 03.2003
Balangasan Central Elementary School
Pagadian City, Philippines 06.1993 - 03.1999
Skills
- IV SPECIAL SKILLS AND INTEREST/S
- Proficient in various Computer software applications like Microsoft Office and SAP System and Autoline
- Can easily understand instructions and follow what is ordered
- Works well under pressure and can easily adjust to new working assignments
- Analyze trends and behaviors to tailor fit solutions to unforeseen problems/issues
Interests
A
Current Employer: The Elite Cars LLC (JETOUR & Luxury Cars)
Languages
English
Fluent
Filipino
Native
Timeline
Operations InCharge
THE ELITE CARS LLC
03.2022 - Current
Senior BPS Coordinator
AGMC - BMW, Premium Selection
03.2017 - 02.2022
PDI & Sales Coordinator
Al Tayer Motors, Jaguar/Land Rover
02.2013 - 02.2017
Sales Administrator/SAP Controller
Siji Ready Mix, FNCT Readymix
01.2011 - 01.2013
Service Representative
Convergys Call Center
09.2009 - 03.2010
Bachelor of Arts - Political Science
University of San Carlos
06.2003 - 10.2009
Cordova National High School
06.1999 - 03.2003
Balangasan Central Elementary School
06.1993 - 03.1999
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