Manjusha Mohan

• Achievement: Identified as agile practices expert and selected for SAFe 6.0 SPC certification to coach teams across Digital Transformation Office in transitioning to scaled agile ways of working.
  • Take end-to-end ownership of product development, from ideation to launch, ensuring the highest level of quality and scalability.
  • Conduct plan program increment planning as an RTE, lead and coach multiple teams in Agile methodologies, and enable them in transforming to scaled agile.
  • Oversee program increment implementation, evaluate progress regularly, document and publish information to senior leadership.
  • Maintain high execution standards, resolve issues promptly, and ensure compliance with quality parameters.
  • Establish reporting structure, standardize performance metrics, review sprint reports from multiple agile teams, and ensure adherence to processes.
  • Manage program increment budget effectively, handle stakeholder interactions and client communication.

• Collaborated across functional teams to define requirements, refine features, and translate them into epics and User Stories.
• Conducted technical business analyses for API integration initiatives involving Azure Cloud services and Dynamic CRM.
• Provided strategic direction to enhance checkout experience and overall customer satisfaction for an e-commerce client.
• Prepared and presented monthly reports to keep stakeholders informed on project milestones, facilitating decision-making and conflict resolution as needed.
• Contributed to hiring and forming teams for a new client engagement.

As Operations Head for a leading menswear brand, I leveraged IT for seamless supply chain, vendor management, and customer engagement.

Achievements:

• Minimized replenishment lead time and optimized product availability.
• Negotiated with vendors, streamlined procurement, and managed costs.
• Ensured accurate performance reporting and collaborated on budgeting.
• Spearheaded growth initiatives in domestic and MENA markets.
• Implemented e-Portal on Shopify and developed new ERP system.
• Introduced brand to digital market, led e-commerce store setup, and enhanced operational efficiency with Kanban and daily standup meetings.

I played a crucial role in establishing the entire IT infrastructure for G'Mall, a prominent wedding shopping center, including its flagship store, Anashwara Silks, the largest multi-brand garment outlet in the city.

• Implemented Agile Methodology for designing and deploying the ERP system.
• Formulated the organizational structure and successfully recruited key personnel to build a competent and cohesive team.
• Conducted training sessions for the operations team to optimize their usage of the new system, thereby enhancing operational efficiency.
• Led the marketing team, providing innovative insights, approving new campaigns, and effectively managing marketing expenses.
• Managed relationships with tenants, subcontractors, and other service providers, ensuring smooth operations and fostering positive partnerships.

Projects:
Omni Channel Retail Web Store Fulfillment - Client: David Jones, Sydney, Australia

Order Management and Execution System - Client: CIMB Securities, Singapore
Responsibilities:

• Supervised offshore IT engagement, overseeing program management which encompassed phased solution delivery, stakeholder management, risk management, change management, and resource management.
• Provided solution consulting and designed functional flows for David Jones' Warehouse Management System.
• Conducted account mining and wrote new proposals/RFPs.
  Conducted process trainings for new recruits.

Achievements:

• Secured a new project opportunity, establishing a pathway for continuous client engagement.
• Expanded team size from 4 to 35 within 6 months for David Jones engagement, employing a highly skilled team for predictive delivery.
• Maintained a consistent Customer Satisfaction Score of 10 throughout the CIMB Securities program execution.
• Implemented Lean Six Sigma processes in software development and testing, resulting in a 15% reduction in project schedule and cost.

Designed and implemented inventory management and movement analysis software to streamline the tracking of stock keeping units (SKUs) within the factory. This system facilitated smooth transitions between departments until final dispatch to customers, while also enabling real-time monitoring of work status for effective risk and demand planning by the management team.

Responsibilities:

• Conducted business impact analysis, requirements gathering and analysis, and estimation of development modules.
• Executed technical analysis and design of modules.
• Managed resource recruitment and allocation.
• Conducted code inspections and provided technical guidance to team members and new recruits.
• Delivered training to department heads and the management team for optimal utilization of the newly developed application.
• Oversaw comprehensive project management from initiation to closure.

As a Senior Developer on the organization's flagship project, I contributed significantly to its development, applying an Agile mindset and employing a hybrid of Scrum and XP Methodology. My key responsibilities included:

• Collaborating closely with the Use Case Developer and Business Analyst to integrate design suggestions into prototypes developed using Java Server Faces.
• Implementing the Mid-Tier and Business layer of the application using Java programming.
• Providing testing support throughout System Testing, Customer Application Testing, and Performance Testing phases.
• Transferring technical knowledge to junior developers at Vanguard through paired programming sessions.
• Conducting code inspections to ensure quality and adherence to coding standards.

Client: Pfizer Global Pharmaceuticals (PGP), NYC, NY, USA
Responsibilities:
• Collaborated with Pfizer's Marketing team and Professional Agencies to analyze user requirements, document change requests, and establish testing procedures.

• Customized, constructed, and deployed updates to the Agency Management Pathway application as per change requests.
• Provided ongoing application support to client team members.
• Generated impact analysis reports to document enhancements based on end-user requirements.

Clients:

• PMI Mortgage Insurance Co, Walnut Creek, CA, USA
• Northwestern Mutual, Milwaukee, WI, USA
  • Served as a Senior Software Developer, contributing to the development of High Level and Detailed Level
  Designs.
  • Reviewed and approved code while providing technical training to new team members.
  • Contributed to the development team utilizing advanced technologies such as J2EE framework with Struts
  Architecture, interfacing with a DB2 database for application development.
  • Oversaw proper Configuration management of the project and conducted compliance audits across various
  company projects.