Manoah Victor

· Handling new business placement, renewals and amendment of existing coverage for Property, Liability and Specialty lines of business.

· Reviewing information and analytics to assess risks to support the placement of client's risk across Middle East and Africa.

· Preparation of draft proposals, negotiate and finalizing quotes, terms, conditions and coverage.

· Set priorities and standards for the broking function and regularly evaluate market trends.

· Negotiate and procure the most competitive premiums, rates and terms from the International Reinsurers for the client.

· Providing High-quality customer service and foster long-term client relationship.

· Identifying appropriate partners while staying abreast of market developments and industry practices.

· Receive, Record, Validate and process claims for Property, Engineering, Energy and Casualty lines of business

· Validate the accuracy of claims notification and payment requests in terms of the computations, allocation of shares among participating entities from Middle East and African Region.

· Provide technical expertise and reasoned judgement in reviewing and accepting/declining claims notification and claims payment requests, ensuring conformity with the underwriters, claims payment guidelines and procedures

· Advise Management of all large loss amounts as soon as the related claims notification is received from clients

· Review and recommend Management authorization for the settlement of all claim payments and cash call

· Follow up with the Loss Adjuster, Reinsurer and the reinsured for questionable issues and providing updates

· Processing and rendering all Reinsurance claims, Issue Credit / Debit note and handling claims recoveries

· Prepare, Provide and review the claims collection report for monthly, Quarterly and annually for the management

· Responsible for investigating and processing claims (General, Marine & Motor Recovery).

· To make approval or denial decisions and negotiate settlements with other insurance companies in accordance with policy provisions.

· Collaborate with insurance companies in the UAE to correct errors, rectify omissions and investigate questionable issues.

· Contributed extensively to development of departmental/sectional goals in line with business plan, and ensured achievement through establishment of a solid action plan.

· Demonstrated expert technical, professional, or job-related knowledge and skills required to guide effectively and provide hands-on training to team members of the section/ department when required.

· Communicating with team members of departmental expectation, prioritization of departmental requirements to ensure target achievement, ensure solid information management for team focus and target achievement.

· Ensured 100% development and implementation of departmental policies and standard operating procedures (SOPs), conducted periodic reviews and recommended necessary changes.

• Analyzed and reviewed insurance claims for accuracy, completeness and eligibility.
• Reviewed claims for eligibility to be reimbursed.
• Maintained updated records and prepared all necessary documentation.
• Kept a look out for fraudulent claims by scrutinizing the documents provided and other information available about the claimant.
• Liaised with other insurance companies and the insured to negotiate the issues in liability and settlement of claims.
• Was involved in monitoring and controlling the process ensuring the service level agreements are met at all times to increase customer satisfaction.
• Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims.
• Submitted monthly sectional operational productivity reports to management with improvement or resolution recommendations to department management.