Manoj Gopinathan Pillai
Dubai
Summary
Results-oriented Operations Manager with comprehensive expertise in SAP, inventory management, and logistics coordination, delivering substantial cost savings and improved customer satisfaction.
Overview
28
28
years of professional experience
Work History
Operations Manager
Hellmann Worldwide Logistics
Dubai
01.2007 - 07.2025
- Managed spare parts distribution for Audi, VW, MG Motors, GWM Motors, and Yutong across Middle East and Levant markets.
- Supervised daily workflow of 40 employees to enhance productivity and uphold quality standards.
- Directed operations staff through guidance and training to meet company objectives.
- Oversaw logistics activities, including inventory management and dealer claims processing.
- Conducted monthly P&L reviews to align with cost and revenue targets.
- Achieved key performance indicators for on-time deliveries and client fulfillment.
- Prepared and distributed monthly KPI reports for stakeholder performance tracking.
- Implemented quality control measures to ensure industry compliance standards.
Customer Service Representative
Agility logistics
Jebel Ali Free Zone
08.2003 - 12.2006
- Handling both inbound outbound documentation.
- Coordinate scheduling of Inbound and Outbound shipments.
- Liaison with Principals & Consignees.
- Job scheduling (Imports & Exports).
- Liaison with Liner companies and agents for arranging empty containers, direct shipments.
- Coordinating with clients for clearing both inbound outbound shipments.
- Preparing all documentation for clearing shipments.
- Liaising with transport for delivery of shipments.
- Liaising with shipping companies for all inbound and outbound shipments.
- Preparing of Export documents for land and sea shipments.
- Maintaining KPI for all jobs.
- All export-import documentation by online (E-Mirsal).
- Liaising with Dubai Chamber of Commerce, Dubai Municipality, & Dubai Ports & Customs for clearing necessary documents.
- Stocks maintained through WMS (Exceed).
- Experience in handling L/C Shipments.
- Handling major Accounts like Unilever (Lipton), Philips, Epson.
Warehouse Supervisor/Account Handler
KN Ibrakom Fze
Jebel Ali Free Zone
12.1998 - 07.2003
- Co-ordination & control of the entire warehouse & staff.
- Preparation of the daily work schedule and giving guidance to warehouse staffs.
- Stock control and allocation of material as per client's requirements.
- Anticipate and prepare for changes in workload.
- Preparing the necessary documents for port documentation.
- Maintain fullest communication with warehouse and management.
- Maintaining a computerized inventory report for all clients.
- Maximum utilization of warehouse space to accommodate more cargo.
- Update warehouse staff on changes in office personnel and job responsibilities.
- Preparing a daily job report of all the activities in the warehouse.
- Discussing problems with staff to improve morale and efficiency.
- Knowledge of Jebel Ali Documentation & Customs Procedures (emirzal).
- Preparing of Invoices to Clients.
Shipping Assistant
KN Ibrakom Fze
Jebel Ali Free Zone
02.1997 - 12.1998
- Preparing the necessary documents for export shipments.
- Issuing B/L instructions to the shipping lines.
- Liaison with shipping companies for getting the documents on correct time.
- Preparing reports for the shipper regarding the export shipments.
- Maintenance of files.
Education
Bachelor's degree / higher diploma - Bachelor of Commerce
MG University
Kerala, India07.1994
Skills
- SAP expertise
- Inventory management
- Logistics coordination
- P&L oversight
- Customer relationship management
- Cost reduction strategies
- Employee training
- Effective communication
- Time management
- Team leadership
- Workflow planning
- Health and safety compliance
- Warehouse operations
- Client relations
- High-pressure environments
- MS Office proficiency
- EXCEED-WMS expertise
- E-MIRSAL proficiency
Target Job
Warehousing/Logistics/Supply Chain, United Arab Emirates, Dubai, To obtain a challenging position in the field of logistics & operation where my enthusiasm and experience will have application. I have in total over 20 years' experience in Logistics, Warehousing with the last 8 years in Automotive logistics., Automotive, Distributions and Logistics, FMCG, Employee, Full time
Residence Location
United Arab Emirates, Dubai
Total Experience In Uae
25 Years
Personal Information
- Dependents: 3
- Notice Period: Immediately Available
- Date of Birth: 05/25/73
- Gender: Male
- Nationality: India
- Marital Status: Married
- Visa Status: Residency Visa (JAFZA)
Timeline
Operations Manager
Hellmann Worldwide Logistics
01.2007 - 07.2025
Customer Service Representative
Agility logistics
08.2003 - 12.2006
Warehouse Supervisor/Account Handler
KN Ibrakom Fze
12.1998 - 07.2003
Shipping Assistant
KN Ibrakom Fze
02.1997 - 12.1998
Bachelor's degree / higher diploma - Bachelor of Commerce
MG University
Similar Profiles
Rohit DhakoliaRohit Dhakolia
Billing Administrator at Hellmann Worldwide Logistics (I) Pvt. Ltd.Billing Administrator at Hellmann Worldwide Logistics (I) Pvt. Ltd.
S. Vanoj KrishnanS. Vanoj Krishnan
Business Development Manager - Sales at Hellmann Worldwide LogisticsBusiness Development Manager - Sales at Hellmann Worldwide Logistics
MARIA URIBEMARIA URIBE
SEA FREIGHT IMPORT COORDIATOR at Hellmann Worldwide LogisticsSEA FREIGHT IMPORT COORDIATOR at Hellmann Worldwide Logistics
Chris McCleanChris McClean
Queensland Sales Manager at Hellmann Worldwide LogisticsQueensland Sales Manager at Hellmann Worldwide Logistics
Elhaj MohamedElhaj Mohamed
IT Support Engineer at Globalise internationalIT Support Engineer at Globalise international