Manoj Gupta
Dubai,UAE
Summary
Experienced professional with a strong background in customer service management and process optimization. Proficient in Microsoft Word and Excel, operational planning, and KPI management. Demonstrates exceptional time management, observation, decision-making, communication, multi-tasking, problem-solving, and inventory management skills. Committed to enhancing operational efficiency and achieving organizational goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work history
JBP Commercial Brokers LLC
08.2024 - 11.2024
- Identify the potential customers and approach them for credit cards services, personal loan and mortgage loan
- Explain credit card products, features and benefits to prospective client and forward the lead for personal loan and mortgage loans
- Guide Customers through the application process and ensure necessary documentation is collected and verified
- Maintain regular contact with existing clients to build long –term relationship
- Address and resolves clients inquiries, complaints or issues promptly
- Ensure high level of customer satisfaction by delivering personalized services
Analyst
Accenture Service Pvt. LTD
04.2022 - 07.2024
- Company Overview: (Group insurance, Life insurance and Annuities)
- Participate in the team huddle regarding observation, errors trends and new update
- I manage the inventory
- (Allocation work, prioritize the high aging files)
- Weekly, monthly and quarterly calls with clients to discuss on productions numbers, quality, queue status and calibration
- Communication reviews of align associates
- Plan and prioritizes tasks and work responsibilities to achieve objectives
- Identify research and resolve problems
- Carry out the production at process level in an utmost efficient manner adhering to all the process level protocols
- Assist with/perform other team tasks as the need arises
- (Group insurance, Life insurance and Annuities)
- Implemented new software to increase work efficiency.
- Maintained utmost accuracy whilst handling sensitive data,.
- Utilized data visualization tools to generate and deliver compelling presentations of internal an external stakeholders.
- Helped organizations improve customer satisfaction and achieve measurable results.
- Observed systems and staff operations throughout organization, compiling current and accurate information.
Sr. Analyst (Payment Posting)
R1RCM Pvt. Ltd.
01.2019 - 01.2022
- I worked in Payment Posting via EFT, Manual lock-box posting and Epars for avoid escalation.
- We received the claims adjustment.
- We are using multiple tools like EMS, which is known as Emergency Medical Services, Host for posting, Confluence for knowledge of process, Quick pic for search address of patient.
- We receive the claims related to adjustment issue we also adjust the claim as per adjustment amount.
- At the time of payment, we also coordinate of the insurance like primary, secondary and treasury.
- All the parameters, we apply at the time of claim processing with specs means process instruction, which is given in the confluence.
- We also apply the Deductible, Co-pay and Co-ins as per EOB at the time of payment and in some cases, we also deny the deductible Co-pay and Co-ins.
- There are many updates and instruction we follow as per confluence and client updates.
- Achieved improved accuracy with meticulous data analysis and validation.
- Introduced innovative methodologies, improving overall performance.
- Prepared complex reports to present during client meetings.
Sr. Associate (Health & Welfare)
Xerox India Pvt. Ltd.
01.2015 - 01.2017
- Process QMCSO files which provide to child Medical, Dental and Vision insurance
- I worked with different vender files and insurance companies and on passes for enrollment issue
- Payroll and Direct Bill
- Processes handled: Premium Reporting (SQL & Excel), Life Event Processing, Claim Processing.
- Responsible for handling of Claim within the standards.
- Working with implementation team directly in transactions for different clients and assisting them in Prod updates as per client requirement.
- Co-ordinate with onshore-offshore US/India business analysts. Work with onshore-offshore development teams.
- Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity.
- Escalate issues which cannot be resolved by the team.
- Responsible for coordination and interface with client “Go to Meeting” or “WebEx” with the counterpart
- Managing production calendar to ensure all on-going deliverables are meeting the deadlines.
- Resolving customer/client escalations within client Service Level Agreement.
- Processing of hourly and salary bi-weekly, Semi-Monthly & Monthly multi-state payroll.
- Process QMCSO files which provide to child Medical, Dental and Vision insurance.
- Audited daily fulfillment.
- Achieved project objectives by creating and implementing strategic plans.
UnitedHealth Group Pvt. Ltd.
01.2012 - 01.2015
- Company Overview: (Medical Insurance)
- Working as Resolving Analyst with the U.S
- Based insurance company United Healthcare Group in operations
- I worked in Claim installation, provider selection, claim adjudication and appeals
- (Medical Insurance)
Education
B.A. -
D.D.U. University
NIIT - MS-office
Skills
- Customer Service Management
- Process Optimization
- Microsoft Word
- Microsoft Excel
- Operational Planning
- KPI Management
- Time Management (TNM)
- Observation
- Decision-making
- Communication
- Multi-tasking
- Problem-solving
- Inventory management
Accomplishments
- Received encore award in Accenture for two ideas regarding process improvement that saved costs for the company.
- Received many appreciations from clients and awards in all companies.
Languages
English
Advanced
Hindi
Native
Personal Information
- Father's Name: Mr. Dilip Kumar Gupta
- Date of birth: 10/01/1982
- Nationality: Indian
- Marital status: Married
Custom
I hereby certify that the information furnished above is authentic & complete to the best of my knowledge & belief.
Timeline
JBP Commercial Brokers LLC
08.2024 - 11.2024
Analyst
Accenture Service Pvt. LTD
04.2022 - 07.2024
Sr. Analyst (Payment Posting)
R1RCM Pvt. Ltd.
01.2019 - 01.2022
Sr. Associate (Health & Welfare)
Xerox India Pvt. Ltd.
01.2015 - 01.2017
UnitedHealth Group Pvt. Ltd.
01.2012 - 01.2015
NIIT - MS-office
B.A. -
D.D.U. University
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