Manoj Kumar
Dubai,UAE
Summary
Ambitious promoter and skilled people executive with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Overview
9
9
years of professional experience
Work History
Waiter
Hilton Dubai Jumeirah
Dubai , UAE
10.2023 - Current
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
F&B Assistant
Hilton Dubai Jumeirah
Dubai , UAE
12.2022 - 09.2023
- Immersed guests in high-quality dining experience.
- Prepared and served variety of alcoholic beverages including cocktails.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Administration works.
- Took restaurant orders and personalised service by advising guests on menu choices.
Agency Supervisor
Ceylinco Life Insurance Limited
Colombo , Sri Lanka
10.2020 - 10.2022
- Monitored market trends to remain ahead of competitors, consistently meeting client demands.
- Conducted market research to identify key customer segments and target audiences.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
Team Leader
Ceylinco Life Insurance Limited
Colombo , Sri Lanka
01.2020 - 09.2020
- Provided leadership and direction for unit members, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Assessed feedback to maximise customer satisfaction and loyalty.
- Mentored and equipped team members with product knowledge to improve service delivery and sales.
- Resolved team members relations issues and navigated disciplinary proceedings.
Sales Consultant
Ceylinco Life Insurance Limited
Colombo , Sri Lanka
01.2015 - 12.2019
- Increased revenue through upselling and consistent contract renewals.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Identified prospect needs and offered appropriate products and services.
- Listened to customer problems, objections and concerns, offering best solutions.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
Education
Postgraduate Diploma in Professional Marketing -
The Chartered Institute of Marketing
UKMarketing Communications as a Strategic function -
The Open University of United Kingdom
UKMarketing in The 21st Century -
The Open University of United Kingdom
UKDiploma in Marketing -
The University of Colombo
Sri LankaIBSL -
The Sri Lanka Insurance Institute
Sri LankaCertificate in Business Management -
MSC College
Sri LankaSkills
Data analysis
Strategic thinking
Market research
Creativity
Leadership
Budget management
Languages
English
Fluent
Tamil
Native
Shinhala
Native
Reference
Mr. Jerome Yogadas (MBA, UK)
Business Development Manager
Hemas Pharmaceutical Surgicals
+94 771068689
jerommathew883@gmail.com
Timeline
Waiter
Hilton Dubai Jumeirah
10.2023 - Current
F&B Assistant
Hilton Dubai Jumeirah
12.2022 - 09.2023
Agency Supervisor
Ceylinco Life Insurance Limited
10.2020 - 10.2022
Team Leader
Ceylinco Life Insurance Limited
01.2020 - 09.2020
Sales Consultant
Ceylinco Life Insurance Limited
01.2015 - 12.2019
Postgraduate Diploma in Professional Marketing -
The Chartered Institute of Marketing
Marketing Communications as a Strategic function -
The Open University of United Kingdom
Marketing in The 21st Century -
The Open University of United Kingdom
Diploma in Marketing -
The University of Colombo
IBSL -
The Sri Lanka Insurance Institute
Certificate in Business Management -
MSC College
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