MANOJ POUDEL
SHARJAH,UAE
Summary
Energetic Sales Associate with knack for building strong customer relationships and driving sales growth. Consistently recognised for creating inviting store atmosphere that encourages repeat business and high customer satisfaction. Known for quick learning and adaptability in fast-paced environments, leading to improved team performance and increased sales.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Supervisor
LULU Hypermarket LLC
Sharjah, UAE
10.2017 - 06.2025
- Handle all customer queries & interactions professionally.
- Adhered strictly to company policies and procedures ensuring compliance at all times.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
- Conducted regular inventory checks, ensuring adequate stock levels at all times.
- Demonstrated products effectively, resulting in increased interest and sales.
- Managed inventory, minimising stock shortages or overages.
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Conducted market research identifying emerging consumer trends.
- Coordinated with suppliers ensuring timely delivery of goods.
- Increased customer satisfaction by providing exceptional service.
- Communicate with customers to ensure product understanding, answer questions, and facilitate conflict resolution.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Handle all office related tasks (emails/photocopy/scanning/sorting documents).
- Share best practices and knowledge with colleagues and teams helping achieve the customer’s satisfaction.
- Provide feedback of the customers to the management for improving the services.
- Manage to keep records of customer interactions, transactions, complaints, comments as well as actions taken.
Education
High School Diploma -
Siddheswar Lal Kumari Higher Secondary School
06.2010 - 08.2012
Skills
- Handling difficult customers
- Proactive engagement
- Anticipating buyer needs
- Multitasking efficiency
- Promotions coordination
- Product returns and exchanges
- Customer-Focused approach
- Communicating with suppliers
- Visual merchandising
- Complaint handling
Languages
English
Hindi
Nepali
Trainings
- Tally 7.2, Peace Computer Institute of Technology
- Basic Computer Application, Peace Computer Institute of Technology
- Hardware and Networking, Peace Computer Institute of Technology
Personal Information
Timeline
Supervisor
LULU Hypermarket LLC
10.2017 - 06.2025
High School Diploma -
Siddheswar Lal Kumari Higher Secondary School
06.2010 - 08.2012
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