Summary
Overview
Work History
Education
Skills
Accomplishments
Equipment Handled
Professional Development Programs
Ccna Course
Personal Information
Disclaimer
Languages
Timeline
Generic
MANOJ PRABHAKARAN SUBRAMANIYAN

MANOJ PRABHAKARAN SUBRAMANIYAN

Musaffah Residential City- Shabiya- Abu Dhabi

Summary

Seeking a position to utilize my skills and abilities in the Telecommunications Industry and Information Technology that offers professional growth while being resourceful, innovative and flexible. Ambitious Technology Lead with 10 years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.

Overview

11
11
years of professional experience

Work History

Service Level Agreement

(E&)
01.2023 - Current
  • Perform first level Fault diagnosis & troubleshooting
  • Analyze and resolve Field issues within the specified SLA
  • Coordinating with Planning Team and solve the customer issue
  • Scheduling and updating the task details on daily basis to FM
  • Monitoring Complaint OLA to ensure assigned Complaints are solved within KPIs (CTIO performance KPI's.) Maintaining staff details and monthly activities, Quality Audit done On Daily Basis
  • Maintaining staff KPI, monitoring pending task and updating report to concern team to clear all task at EOD
  • Monitoring and Coordinating with multiple sub-contractors to meet the project timescale.

Field Service Engineer

EMIRATES TELECOMMUNICATION LLC -DUBAI
06.2015 - 12.2022
  • Knowledge of OTDR, Splicing
  • Hands on experience in OLT devices
  • Knowledge of splitting power
  • FMS Termination
  • Planning, Configuration & Testing of circuits over FDH against customer contracts within target timelines
  • Co-ordinate for E2E testing of the services like continuity test, loop test, switching test, insertion of network elements, removal of network elements from the management server
  • Quality installation and Configuration of FTTH (Data, IPTV, Voice) Connection to Business and Residential Customers
  • Configuration and Troubleshooting ONT (Optical Network Terminal) Mediatrix & IAD (Integrated Access device)
  • Execute Charging system preventative maintenance and identify issues proactively
  • Maintain a high quality of output and ensure completion of tasks with a target of zero errors
  • Real time updating of Network Management Systems
  • Interfacing with peer groups within SB&T teams, Knowledge on MSP & NGN technologies
  • Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network
  • Knowledge on telecom domain awareness 2G/3G/4G/LTE and technologies of TX SDH, PDH, MUX, L2 Switch, DWDM, Network architecture
  • Good Understanding of IP Fundamentals
  • Supporting the Team to complete the task within given SLA time
  • Resolving customer issue visit in order to avoid any escalation from customer regarding the service
  • Troubleshooting of voice protocol and Ethernet port in order to verify the quality of service providing to the customer
  • Monitoring repeated faults and analyze the solution to resolve permanently
  • Handling the Repair fault cases visiting the customer end to analyze the issue and it will be rectified at same time.

LAN Technician

TAMDEED PROJECTS
12.2014 - 05.2015
  • Performed network security design and integration duties.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Installed network jacks in new construction and within existing facilities.
  • Monitored network hardware operations to evaluate proper configuration.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.

Customer Support Executive

POLARIS FINANCIAL DEVELOPMENT TECHNOLOGY - INDIA
08.2013 - 09.2014
  • GSM Sim card activation and verifying customer details
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Promptly responded to inquiries and requests from prospective customers
  • Managed work flow to exceed quality service goals
  • Met all customer call guidelines including service levels, handle time and productivity.

Education

Skills

  • Technical issues analysis
  • Wide area Networks
  • Ticket support system management
  • Technical support
  • Microsoft outlook
  • Network diagnostics
  • CCTV systems
  • LAN switching technologies
  • Fixed wireless networks
  • Enterprise WIFI management
  • MPLS Routers
  • FTTH Management
  • FTTM Management
  • Business process analysis and improvement
  • Customer relationship management
  • Service Level Agreement Management
  • Customer Service
  • Service Provisioning
  • Service Level Management

Accomplishments

  • Excellence in Customer Experience certificate awarded by ETISALAT- SVP
  • ETISALAT Hero for major contribution and dedication by ETISALAT- CTO

Equipment Handled

  • FO kit, Optical Power meter FO Splicing Machine Make Fujikura 4S
  • Software tools : PMS ,NMS, FTA ,FSM,CBCM, FIT, UCMS, Micro Strategy

Professional Development Programs

  • Trained on FI-FIC-SCA:2016
  • Training on Telecom Network & Services
  • Positive Customer experience and Journey Training
  • Fixed LTE Training

Ccna Course

Completed

Personal Information

  • Passport Number: V5146855
  • Date of Birth: 02/11/91
  • Gender: Male
  • Nationality: Indian
  • Driving License: UAE - 2737187
  • Marital Status: Married

Disclaimer

Finally, I request the concerned authorities to provide me a chance, so that I can prove the best of myself and serve your esteemed organization for which act of magnanimity. I shall very grateful to you.

Languages

Arabic
Beginner (A1)
Hindi
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)

Timeline

Service Level Agreement

(E&)
01.2023 - Current

Field Service Engineer

EMIRATES TELECOMMUNICATION LLC -DUBAI
06.2015 - 12.2022

LAN Technician

TAMDEED PROJECTS
12.2014 - 05.2015

Customer Support Executive

POLARIS FINANCIAL DEVELOPMENT TECHNOLOGY - INDIA
08.2013 - 09.2014

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MANOJ PRABHAKARAN SUBRAMANIYAN