MANOJ RAJAN
Dubai
Summary
SENIOR BUSINESS ANALYST & MARINE IT SPECIALIST PROFILE Target Sector: IT /BUSINESS Career Objectives: Enhance career with the business analysis knowledge, and ability, and put the talents in to the organization I am working for. CAREER SUMMARY Senior-level IT professional with 15 plus years of experience and proven track record of applying appropriate, practical technology/mix of technologies that meet business needs while minimizing risks. Work with business to formulate business requirements, develop business plans and documentation, review and evaluate existing systems and processes, and design and modify systems and processes to meet business needs.
Overview
19
19
years of professional experience
Work History
Test Director
Hi-Tech Health Care Center
Bangalore
- Database design, Software testing and program Design
- Testing tools, It is an application used in data collection of health care solutions
- It involves updating of database and can be used in the form of report for hard copy
- Responsibilities:
- Successfully, analyzed user requirements and developed DFD for the same
- Facilitated preliminary discussion of the project with the core team
- Fostered testing for the authentication modules for the code design
- Steered the process of knowledge transfer sessions and also discussed the scope of the project with the development team
- Structured self with the developers and discussed technical problems, reported bugs and supported the development team
- Maneuvered a team and helped in implementing the SRS and DFD (preliminary investigation) as well as been right to the end of SDLC.
Test Director
The Hotel crown
Bhubaneswar
- Programming the front-end, database design, software testing, Handles the automation of various departments like food and beverage departments, front office department and stores and maintenance department
- The hotel crown is a 3 star hotel imparting international hospitality to its customers
- The software is user friendly, flexible and upgradeable
- This system deals in maintaining information about customers, products and vendors
- Responsibilities:
- Formulated thorough analysis for the project
- Successfully, drafted DFD and flowcharts
- Channeled testing for meeting the user requirements
- Addressed issues related to the software along with all the developers for integrating the overall software.
Senior Business Analyst
United Arab Shipping Company Ltd
Dubai
01.2009 - Current
- Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
- Support and align efforts to meet customer and business needs
- Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
- Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
- Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
- Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
- Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
- Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
- Identify improvement opportunities (proactive and reactive)
- Elicit and clearly document business and systems requirements
- Assess business process and system inefficiencies
- Identify ways to increase adoption and customer satisfaction
- Demonstrated fluency in business processes and process differentiation
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
- Understand and negotiate needs and expectations of multiple stakeholders
- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
- Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates
- Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
- Meet with project team regularly to review project deliverables and deadlines
- Develop and execute test plans
- Support system conversions, upgrades, enhancements
- ACHIEVEMENTS
- Managed and implemented the complete automation of the business process for Fleet management to reduce workload and avail an efficient ROI
- Managed and implemented the customized reporting module named “Smart list” to prepare scripted reports for the business requirements; these costs 2500$/report, with the vendor, which further was developed by me and my team, which is considerable saving, with current reporting counting to 120 reports
- Managed the implementation of Business system Integration with the third-party software, for the quotation processing, which enabled a considerable saving of time and money, where the to and fro procurement communication was reduced from 10 days to 2 min a transaction
- Managing and preparing Project Charter, business case for the BI implementation in the organization
- Developed website online reference of TRUST ERP manuals to enable the shipping of hard copy and printing for reference, thus reducing the cost and easy access to resources everywhere in the organization and external
- Initiated the usage of team viewer for remote trouble shooting of the vessel issue, to reduce travel cost and in turn enable more productive support for the team.
Business Application Analyst
Dubai
02.2006 - 01.2009
- Discuss initial proposal with the key stakeholders to get their buy-in
- Assessment of the existing business analysis processes for select projects
- Particularly look into affected key performance indicators for business analysis work, with the intent of arresting quality defects earlier in the life-cycle of a project
- Conduct capability gap analysis and define desired state
- Create and deliver customized training sessions for each project
- Particularly focused on elicitation, interviewing, end to end process mapping, knowledge management, and requirements quality
- Suggest future roadmap for end-to-end BA documentation and knowledge management of relevant artifacts
- Created proof of concept for the same
- Coordinating directly and indirectly with project staff to ensure successful completion of the project by directing, supervising, supporting and coordinating the project team members/staff as well as provided the technical coordination and leadership to staff;
- Coordinate with IT Security & IT Governance & Risk unit; communicates the project background and objectives and update project plan upon receiving the project risk assessment estimates from the respective unit
- Manage external service providers and consultants, partners on the ICT aspects;
- Prepare and maintain all project related documentation including Project charter, Project Plan, Project test plan, Project risk register, Project issue register, Project performance reports, Project Closure document, Post implementation project review
- ACHIEVEMENTS
- Managed Server upgrade for 7 counts to meet the IT security policy and standards
- Developed the website which helped the business to use the manual online, anytime, anywhere; this saved a lot of time and money wasted in printing and downloading; hence also enabled a feasible paperless documentation
- Reporting for effective management decision and planning for the export and import
- These reports also helped to reduce the cost in terms of repairs and turn over for the annual repair plans
- Developed a WOFF form for the sales in VB Script to automate the upload of excel sheet containing huge list of container number, which were manually fed, and hence considerable time saving was done through automation
- Health care data collection and reporting
COCHIN Software Tester
APTECH COMPUTER EDUCATION
03.2005 - 12.2005
Software Tester
STC TECHNOLOGIES LTD
02.2004 - 02.2005
BHUBANESHWAR Software developer / Tester
MAXIM SOFTWARE SOLUTIONS
11.2002 - 01.2004
Education
Masters - Computer Applications
Utkal University
Bachelor of Science - Physics
Sambalpur University
Trained on PMP 5th edition - undefined
Cambridge University
CPST certification In software Testing from STC Technologies Brain bench certification in Software Quality Assurance Microsoft Certified Solution Associate (MCSA) Certification. Certification in Shipping and Freight forwarding professional (CSFFP) from - undefined
Halifax University
ITIL foundation Certification in Service Level Management - undefined
EXIN
training in administration and configuration with development ECBA IN Business Analysis Certified Professional for BABOK ver.3.0 Scrum Fundamentals Certified from Scrum Study - undefined
Certified Business Analysis Professional (CBAP) - undefined
IIBA
Project Management Professional 5th edition (PMP) - undefined
PMI. Accredited Project Manager Certification from International Organization for Project Management Scrum master Accredited Certification - undefined
International Scrum Institute
Certified Kanban Expert from - undefined
Scrum Institute
Certified Blockchain Expert from Blockchain council. Certified ISO / IEC 27001 Information Security Associate from Skill front. Certified Ethical hacker from EC-Council - undefined
Skills
Skilled in Business Analysis, Capability Gap Analysis, Scope Definition and Scope Management Experienced in evaluating existing Org Process Assets and process Re-EngineeringMulti-year Expertise in Requirements Elicitation, Management and Traceability; steward for Business Representation in Solution Implementation, Assessment and Validation Skilled in Project Production cut-over Support and transition to OperationsExpertise in Shipping ERP, and Fleet Management System [Asset Management Operating System – AMOS BS / AMOS2 EMS]Skilled in using BA Techniques and Tools like Business capability analysis, MOSCOW, SWOT analysis, Context Diagrams, process Flow diagrams, etcExperienced in project deliverables and templates development, estimating task-execution for effort and time Critical support to PM in complex development projects, Systems Integration and Migration from Project Planning to CloseExperienced Certified ITIL Service management ProfessionalSkilled at helping manage stakeholder expectations and vendor relationships, establishing responsibility boundaries for clarity to meet contractual obligations Experienced in Issue, incident and problem management, Risk analysis and facilitating RCASkilled IT specialist in both the software and the hardware perspective and better understandings of business process and Business systemsApt Leadership, multitasking, and better management skillsStrong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skillsOperating System: Windows 2016 server, Windows 2003 server , Windows 2008 R2 server, Windows 7, Windows 8, Windows 10 MS-Dos, windows 2016,Windows 2019Languages: JavaScript, HTML, VBA, VB scriptRDBMS: Oracle8i, MS-Access, MS SQLSERVER 2000/2005, AS400, MS SQLSERVER 2008/201/206/2019, ,SQL 2014, Sybase 17Office: MS-Office 2013, Office 365Miscellaneous: JIRA system
Timeline
Senior Business Analyst
United Arab Shipping Company Ltd
01.2009 - Current
Business Application Analyst
02.2006 - 01.2009
COCHIN Software Tester
APTECH COMPUTER EDUCATION
03.2005 - 12.2005
Software Tester
STC TECHNOLOGIES LTD
02.2004 - 02.2005
BHUBANESHWAR Software developer / Tester
MAXIM SOFTWARE SOLUTIONS
11.2002 - 01.2004
Test Director
Hi-Tech Health Care Center
Test Director
The Hotel crown
Masters - Computer Applications
Utkal University
Bachelor of Science - Physics
Sambalpur University
Trained on PMP 5th edition - undefined
Cambridge University
CPST certification In software Testing from STC Technologies Brain bench certification in Software Quality Assurance Microsoft Certified Solution Associate (MCSA) Certification. Certification in Shipping and Freight forwarding professional (CSFFP) from - undefined
Halifax University
ITIL foundation Certification in Service Level Management - undefined
EXIN
training in administration and configuration with development ECBA IN Business Analysis Certified Professional for BABOK ver.3.0 Scrum Fundamentals Certified from Scrum Study - undefined
Certified Business Analysis Professional (CBAP) - undefined
IIBA
Project Management Professional 5th edition (PMP) - undefined
PMI. Accredited Project Manager Certification from International Organization for Project Management Scrum master Accredited Certification - undefined
International Scrum Institute
Certified Kanban Expert from - undefined
Scrum Institute