Manojith Poduval
Dubai,UAE
Summary
Highly-qualified Assistant Customer Service Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with excellent attention to detail.
Overview
9
9
years of professional experience
Work History
Client Service Executive
Zabeel Printing Press LLC
Dubai , UAE
2015.12 - Current
- Facilitated regular communication to keep customers updated throughout the sales process.
- Produced final quotation packs to inform customers before closing sales fully.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Prioritized personal workload effectively to meet sales and productivity targets.
- Addressed queries from existing clientele for responsive customer support and client retention.
- Served as the first point of contact for customer queries, expertly handling inbound calls.
- Cultivated strong customer relationships by delivering exceptional customer service.
- Offered customer-centric solutions in a fast-paced environment to achieve high customer satisfaction.
- Upsold add-ons to increase the value of sales to generate maximum profits.
- Negotiated prices and offered cost-effective sales quotes to entice prospective customers.
Sales Assistant
Landmark Group LLC
Dubai , UAE
2014.03 - 2015.11
- .Built and nurtured productive client relationships to meet requirements
- Assessed current supplier database, seeking continued opportunities for growth and development.
- Enforced procurement regulations and monitored budget adherence to support profit margins.
- Monitored suppliers to verify performance and maintain smooth operations.
- Conducted competitor market analysis to identify new strategies and market trends.
- Kept up to date with industry news and the latest trends within assigned categories.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Delivered world-class presentations to retailers and sales and marketing teams.
- Enabled cost-effective, ethical product sourcing through strong vendor relationship management
Education
Diploma of Education - Arts
Maximus School of Future Art
Mumbai / India High School -
St, Frances High School
Mumbai / IndiaSkills
- Adherence to high customer service standards
- Effective workflow management
- Knowledge of Design Software ( Photoshop & Illustrator )
- Printing knowledge of Offset & Digital
- Fast typing speed
- .Initial quotations
- Communication skills
- Problem-solving
- Time management
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Marathi
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Client Service Executive
Zabeel Printing Press LLC
2015.12 - Current
Sales Assistant
Landmark Group LLC
2014.03 - 2015.11
Diploma of Education - Arts
Maximus School of Future Art
High School -
St, Frances High School
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