Sam Peter
Assistant Manager
Dubai,United Arab Emirates
Summary
Experience in obtaining tangible results and collaborating across teams. Proactive and enthusiastic about collaborating with like-minded people to achieve objectives.
Overview
15
15
years of professional experience
1
1
Certificate - AAPC
1
1
Best Employee
Work history
Assistant Billing Manager
Aster Group
Dubai, UAE
04.2025 - Current
- Monitored daily revenue and generated regular updates for precise financial tracking.
- Implemented efficient follow-up procedures, reducing open encounters significantly.
- Minimised non-submission cases through proactive monitoring and staff engagement initiatives.
- Developed comprehensive leave planners and prepared staff duty rotas for optimal coverage.
- Coordinated and scheduled staff training sessions to promote continuous professional development.
- Managed hiring processes, screened candidates, and facilitated timely replacement staffing.
- Monitored key operational and financial reports to ensure compliance with policies.
- Analysed Discount Reports to uphold pricing and discount integrity.
- Tracked pending payments through Cash Outstanding Reports to facilitate timely collections.
- Verified accuracy of Refund Approval Reports to authorise legitimate refund requests.
- Reviewed Invoice Cancellation Reports to maintain accurate billing records.
Team Leader - Patient Administration IP
Mediclinic Welcare Hospital
Dubai, United Arab Emirates
02.2016 - 11.2025
- Identified and proposed suggestions for process improvements to improve service efficiency for both IP & OP
- Shadowing billing manager
- Expertise in generating billing reports
- Knowledge of billing software and systems
- Prepared and maintained monthly Audit reports for operation manager such as; Cancellation, Discount, Outstanding amount and aging, Doctor rewards, Proposed write off &DCAS list.
- Conducted variance analysis and provided recommendations for cost optimization.
- Analyzed billing data to identify trends and opportunities for cost savings.
- Resolved complex customer inquiries, disputes and complaints.
- Develop open and professional relationships with team members to facilitate effective issue resolved
- Monitored staff performance and develop improvement plans
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
- Attending and closing the CRM cases with minimal timing
- Reviews inpatient hospital records for accurate diagnosis, procedures, and billing
- Excellent knowledge of CPT and DRG billing
- Provide management guidance to the front office, case management and revenue cycle function and monitor the effectiveness of all related
- Built relationships with clinicians on services by providing comprehensive administration
Billing Executive
Medcare Hospital
Dubai, UAE
01.2012 - 01.2016
- Responsible for managing cash counters Accident &Emergency, OPD,IPD
- Managed billing correspondence and handled queries on time for prompt resolution.
- Strived to understand customer's billing requirements to identify ways to improve billing requirements and performance for customers.
- Generated, collated and checked invoices and credit notes for accuracy of rates before submission to client.
Billing Clerk
Apollo First Med Hospital
Chennai
12.2010 - 12.2011
- Responsible for managing cash counters Accident &Emergency, OPD,IPD
- Managed all payment processing, invoicing and collections tasks.
Education
A-Levels - Medical Coding
AAPC
Dubai, United Arab EmiratesGENERAL BACHELOR'S DEGREE - BUSINESS/COMMERCE
UNIVERSITY OF MADRAS
ChennaiSkills
- Above-average auditing skills
- Medical coding
- Risk Assessment
- To lead and manage the team efficiently and effectively
- Coaching and mentoring of staff
- Promotes employee satisfaction within the department
- Excellent Communication Skills
- Proving capacity in problem solving
- Time-efficient, systematic working methodology
- Manage time and attendance reports for relevant staff
- Training and Development
- Team supervision
- KPI management
- Task delegation
- Employee performance reviews
- Staff appraisals
Timeline
Assistant Billing Manager
Aster Group
04.2025 - Current
Team Leader - Patient Administration IP
Mediclinic Welcare Hospital
02.2016 - 11.2025
Billing Executive
Medcare Hospital
01.2012 - 01.2016
Billing Clerk
Apollo First Med Hospital
12.2010 - 12.2011
A-Levels - Medical Coding
AAPC
GENERAL BACHELOR'S DEGREE - BUSINESS/COMMERCE
UNIVERSITY OF MADRAS
Certification
- Medical Coding certified / AAPC Licensed
- "Best Performance Award" - First Med Apollo Hospital Apr 2011
REFERENCES
Ms., Kawter, Billing Manager, 0507091460