Mansi Sudhir
Key Account Manager
Dubai
Summary
To take up a challenging career and explore my true potential by contributing wholeheartedly and diligently for the benefit and growth of self and the organization. Highly Driven with career history in multi-state distributed businesses and proven skill in business activities. Motivating leader with strengths in building strategic relationships to support key business initiatives. Offering excellent interpersonal and communication skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Key Account Manager - International Hotels
Make My Trip
03.2024 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed and delivered presentations to key customers to position products and services.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
Business Development Executive
Noon
03.2021 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Collaborated with sales and marketing departments to support project rollout.
CRM Intern
KUL
09.2020 - 12.2020
- Created proposals and organized pursuit documentation to support marketing staff.
- Collaborated with team members to help expand marketing channels.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Measured and reported results of marketing initiatives.
- Assisted in creating written, video and image content for marketing channels.
- Performed market analysis and researched latest trends.
- Contributed to mock-ups, email campaigns and social media content.
- Scheduled social media postings to advertise products and generate site traffic.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
Intern
GCC Solutions
04.2018 - 04.2020
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Distributed office supplies and files for staff.
- Maintained office schedule and calendar of workflow and meetings.
- Liaised with clients to assess needs and responded to inquiries.
- Completed research, compiled data and assisted in timely reporting.
- Took meeting notes and compiled paperwork to support department.
- Assisted with projects by applying strong analytical skills and studies.
- Produced high-quality communications for internal and external use.
Education
BA - HONORS) BUSINESS MANAGEMENT
Middlesex University
United Arab Emirates 09.2018 - 09.2021
High School Diploma -
Gems Our Own Indian School
United Arab Emirates 04.2016 - 04.2017
Skills
- Microsoft Word , Excel & Power point
Leadership
Interpersonal communication
Data entry
Email Marketing Efficient
Quick Learner
Content creation
Social media handling
Time Management
Team work
Research and development
- Problem Solving
Timeline
Key Account Manager - International Hotels
Make My Trip
03.2024 - Current
Business Development Executive
Noon
03.2021 - Current
CRM Intern
KUL
09.2020 - 12.2020
BA - HONORS) BUSINESS MANAGEMENT
Middlesex University
09.2018 - 09.2021
Intern
GCC Solutions
04.2018 - 04.2020
High School Diploma -
Gems Our Own Indian School
04.2016 - 04.2017
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