Mansoor Gulam Juma
Dubai,U.A.E.
Summary
Highly organized, efficient, flexible and versatile team player who will work hard and excel in any environment. Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines.
Overview
33
33
years of professional experience
Work history
Projects Coordinator - Undersecretary Office
Ministry of Health and Prevention UAE
Dubai, UAE
01.2013 - Current
- Streamlined processes by implementing innovative management techniques.
- Maintained an organized filing system for all project documents, enhancing accessibility.
- Created a harmonious work environment by resolving conflicts amongst team members.
- Responded promptly to client queries, boosting customer satisfaction levels.
- Managing TAWSL, coordinating all matters between Hospital sector and Undersecretary office.
- Managing all projects as assigned by the Undersecretary.
- Coordinating with Key stakeholders of Key Projects for the Undersecretary Office.
Admin Officer - CEO Office
Hospital Services Sector, Dubai Health Authority
Dubai, U.A.E.
04.2008 - 01.2013
- Follow up and coordinating cases forwarded to the CEO office
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Assisted in arranging meetings for smoother communication channels.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Coordinated travel arrangements for staff members leading to hassle-free business trips.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Offered administrative support to the management team resulting in enhanced operations.
Assistant Admin Officer - Recruitment Section (HR)
Dubai Health Authority
Dubai, UAE
08.2003 - 03.2008
- Clearing recruitment procedures.
- Uploading the files in the system.
- Improved file management system through systematic categorization and labelling practices.
- Assisted in arranging meetings for smoother communication channels.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
Media Coordinator and Public Relation Executive
Media & Marketing Office, Department of Health and Medical Services
Dubai, UAE
01.1999 - 07.2003
- Meeting department heads, event organizers to get brief about the event or activity.
- Co-ordinate with Advertising Agencies and in house designers to develop concept and design supporting materials for various events, projects, advertisements and information materials, maintaining the corporate identity and guidelines.
- Arrange gift items.
- Co-ordinate with printing, production and gift supplies to get the job done and delivered it on time.
- Dispatch the materials to the concerned department or to the event place.
- Check the merchandising and promotional material are placed properly.
- Co-coordinate and arrange all supporting materials for press conference.
- Co-coordinating and volunteering events and festival.
- Collect invoice from suppliers, make official letter and send to finance department.
- Follow up of payment for the supplies with finance department.
- Arranging visa, hotel and transportation to VIP’s to travel abroad
- Meeting and greeting VIP’s from outside country and arrange accommodation and side seeing for them.
- Attending customer complaints and solving their problems at Customer Service section
Personal Office Manager
Shaikha Rafia Bin Beyat
Dubai, UAE
01.1995 - 01.1999
- Tracked inventory levels of office supplies, preventing stock shortages.
- Managed supplier relationships to secure best pricing and service delivery.
- Streamlined invoice processing procedures for smoother financial operations.
- Maintained company records in compliance with legal requirements.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Improved office efficiency by streamlining administrative procedures.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Resolved employee conflicts with tactful mediation strategies.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
Supervisor (Dubai Taxi)
RTA
Dubai, UAE
01.1993 - 06.1995
- Monitored employee attendance records for maintaining discipline within the team.
- Oversaw inventory management to avoid any shortage or overlapping scheduling issues.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Ensured smooth operations with regular maintenance checks.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Education
Secondary Education Diploma - undefined
Languages
Arabic (Native) English, Hindi, Farsi.
Beginner
Hobbies and Interests
Traveling & Sports
PERSONAL DETAILS
- Nationality: UAE
- Birth Place: Dubai
- Date of Birth: 1975-08-03
- Gender: Male
- Religion: Muslim
- Marital Status: Married
Timeline
Projects Coordinator - Undersecretary Office
Ministry of Health and Prevention UAE
01.2013 - Current
Admin Officer - CEO Office
Hospital Services Sector, Dubai Health Authority
04.2008 - 01.2013
Assistant Admin Officer - Recruitment Section (HR)
Dubai Health Authority
08.2003 - 03.2008
Media Coordinator and Public Relation Executive
Media & Marketing Office, Department of Health and Medical Services
01.1999 - 07.2003
Personal Office Manager
Shaikha Rafia Bin Beyat
01.1995 - 01.1999
Supervisor (Dubai Taxi)
RTA
01.1993 - 06.1995