Mansoor Syed Karim

Client Relations Officer

Dubai

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Languages

Work History

Spadix Telecom
Dubai

Client Service Representative

08.2021 - Current

Job overview

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Coordinated with operations staff to resolve service problems and boost client satisfaction.
Maintained accurate record-keeping with proactive attention to client information updates.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Offered personalized solutions to meet customer requirements and close sales.
Maintained and managed customer files and databases.
Met customer call guidelines for service levels, handle time and productivity.
Trained new personnel regarding company operations, policies and services.
Trained staff on operating procedures and company services.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Spadix Telecom
Dubai

Sales and Marketing Intern

10.2020 - 06.2021

Job overview

Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
Shadowed team members to learn problem-solving and best practices in customer service.
Demonstrated willingness and interest in learning new tasks and skills.
Demonstrated products to customers, answered questions, and redirected objectives to positive features.
Assisted in creating written, video and image content for marketing channels.
Established lasting customer relationships using active listening and problem-solving skills.

Education

New World Private School
Al Twar, Dubai, UAE.

High School Diploma

05.2020 - 05.2020

Skills

Service recommendations

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Hobbies

Football

Cars

Timeline