MANSOOR S. BAEISA

• Business Development Played an integral role in the growth and success of a valet service business by overseeing the company's business development efforts, such as executing sales strategies, and managing customer relationships
• Conducting in-depth market research to gather information such as market size, customer needs, competitor activities and industry trends to make sound decisions about sales strategies, service development and other business matters
• Developing and implementing business development strategies that align with the company's overall goals and objectives, while uncovering new business opportunities to accelerate revenue growth and increase market share
• Identifying and targeting potential clients by understanding customer needs and pain points, developing a value proposition and presenting proposals that effectively communicate the value proposition of the company
• Leading a high-performing sales team to ensure that they meet their targets, while providing coaching, training and guidance to each team members, setting goals or expectations and monitoring their performance
• Instrumental in the development and implementation of new sales initiatives, effective marketing strategies and other creative programs to capture customers and stay ahead over competitors
• Providing regular reports to senior management on the business development activities and results to monitor key performance indicators, track progress against goals and identify areas for continuous improvement
• Customer Relationship Management Formulating and executing customer service strategies that align with the organization's overall goals and objectives, defining service standards, setting customer service goals, and developing metrics to measure performance
• Managing a team of customer service representatives, ensuring that they are properly trained and motivated to provide excellent service, setting performance expectations, and providing feedback to improve performance
• Monitoring customer feedbacks to identify trends and areas for improvement in collaboration with other departments to address customer concerns and implement solutions to improve the customer experience
• Hands-on experience in reviewing and analyzing customer service data to identify patterns and trends, and make data- driven decisions that will improve the overall customer experience
• Spearheading the development of policies and procedures that govern the customer service operations in line with industry best practices and regulatory requirements, and ensuring that they are communicated to the team
• People Management Facilitating the development, design and implementation of the talent review process in the organization which facilitates organizational and personnel growth while creating top talent
• Fostering a safe and convenient workplace for all employees by providing a stimulating and enabling environment that allows them to perform to their maximum potential
• Resounding success in conducting effective training and development programs among employees to reinforce a learning culture throughout the organization
• Providing decisive leadership and direction to the organization and whole team to achieve corporate and financial goals; developing motivational strategies to ensure that all employees are encouraged to maximize their capabilities and contributions at work
• Identified new business opportunities for the company by researching potential markets, analyzing customer needs and preferences, developing strategic partnerships, and building and maintaining relationships with key stakeholders
• Worked closely with sales and marketing teams to develop and implement effective strategies to grow the company's revenue and market share by conducting market research and developing new market initiatives
• Accountable for negotiating contracts, pricing, and other business terms, as well as developing and implementing effective sales and distribution channels to ensure that the company's products and services reach their target audience.

• Demonstrated expertise in monitoring and reporting on sales activities to senior management by tracking sales metrics, analyzing data, and providing regular reports on progress of business development efforts.
• Strategically managed budgets and resources related to business development activities by allocating resources effectively and ensuring that company's business development efforts are cost-effective.
• Stayed up to date with industry trends, competitive landscapes, and regulatory changes to identify potential risks and lucrative opportunities for sustainable growth of Berkeley Services
• Exemplified strong leadership in managing, training and motivating diverse teams to ensure meeting their targets and delivering high-quality work.
• Job Highlights: Managed company's relationships with its high-value customers by developing and maintaining long-term relationships with each of these customers, providing them with personalized service that meets their needs.
• Adept at handling customer complaints, resolving issues promptly, and ensuring 100% customer satisfaction in collaboration with other departments to resolve customer issues.
• Employed strategic initiatives and action plans to up-sell company’s products and services to customers and identify opportunities to increase revenue and profitability.
• Track record of success in improving customer experience by introducing new products or services and streamlining existing processes to make it easier for customers to do business with company.
• Coordinated closely with cross-functional teams, such as customer service, marketing and sales, to ensure that company is meeting needs of its Royal and VIP customers.
• Accountable for maintaining regular communication with customers, keeping them updated on latest products and services and addressing any concerns they may have.
• Involved in analyzing customer feedback, while identifying trends and patterns that can help company improve its products, services, and customer experience.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Achieve sales target.
• Involve in setting sales plan.
• Ensure implementation of the sales plan to achieve target. .
• Ensure that right image of Etihad Etisalat (Mobily).
• Comply with Royal & VIP Customers Experience standards.
• Deal with escalated customer complaints.
• Decide on compensation for unsatisfied customers.
• Solving customer’s problem.
• Promote company products & services in a highly professional way. -
• Educate customers about company products, services & rate plans
• Explain right packages to Royal and VIP customers based on his Needs.
• Guiding marketing team on localization and customer specific requirement
• Corporate Account Management

Leading team work

• Pricing the products
• Preparing Marketing Strategies
• Set up company exhibition
• Working on marketing plan
• Creating surveys
• Building customer data base
• Contacting Suppliers
• Fixing Location Maps,
• Preparing Products
• Handling all paperwork
• Providing Solutions and reports for the management.

• Supported operations by managing professional communications, tracking data and managing records.
• Interacting with customer and receiving orders for new flight bookings
• Changing/updating existing flights canceling segments or entire flights and related coordination to that.
• Completing research for future flights or special requests. -Sensitive to probability of regional and cultural considerations.
• respond to customers requests in a timely fashion.
• Providing research and accurate Information at all time to provide the best service.
• Understand operational restrictions, international operations and customs requirements and material available to research and confirm the information.
• Determine if planning/operations must be reviewed and /or approved.
• Utilize multiple resource materials (atlas, Ac-U-Kwik, AOPA, charts, maps, and various computer software) to assist customer in scheduling trip itinerary.
• Operations/limitations/specifications of aircraft in relationship to customers requested itinerary.
• Understand fractional aircraft ownership contract limitations and where to find specific information.
• Reconfirm flights, reviewing all aspects on itinerary, Segment per segment.
• Make changes per customer request and advise customer of changes if any operational problems.
• Communicate on daily basses with all vendors including FBO Handling in Assisting with customer Arrival and departure, airport slots if any, diversions, Catering, ground transportation, customer hotel booking, Crew hotel booking, arranging crew food, Flight plans, customer baggage on domestic and international flight to assure overall quality of service is up to standard.
• Assist customer by providing options and alternatives so that customer movement can be safe and in timely manner.
• Arranging charter aircrafts and preparing charter quotation for charter customers with in the Middle East, Europe and the USA and following up with payment and billing issues. Good Knowledge of regulations specifically Parts 91 and 135.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assist the Admission Manager in overseeing the daily operations of the Patient Admission Office, including managing patient admissions, discharges, and transfers.
• Collaborate with medical staff, nursing teams, and other hospital departments to streamline the patient admission process and enhance cross-functional communication.
• Maintain up-to-date knowledge of hospital policies, insurance requirements,
• relevant regulatory guidelines to ensure compliance and accuracy in patient admissions.
• Handle complex or escalated patient admission cases, demonstrating problem
• solving skills and a customer-focused approach to resolve issues promptly.
• Utilize hospital information systems and electronic health records to accurately register patients, verify insurance information, and create admission profiles.
• Ensure all necessary patient documentation, consent forms, and medical history records are properly collected and stored in compliance with privacy regulations.
• Monitor and manage patient queues, prioritize admission tasks, and allocate resources effectively to minimize wait times and optimize patient flow.
• Participate in process improvement initiatives to enhance the efficiency of the admission process, patient satisfaction, and overall departmental performance.

• Produced and distributed internal and external communications.
• Handling all paperwork for receiving customers
• reviewing all invoices
• liaising with clients and various other companies.