Mansur Khuchiev

• Ensure the safety and security of passengers by conducting pre-flight checks, safety demonstrations, and emergency procedures.
• Deliver high-standard customer service, including meal and beverage service, duty-free sales, and special requests.
• Handle passenger inquiries, complaints, and medical emergencies with professionalism and empathy.
• Assist passengers with boarding, seating arrangements, and baggage storage.
• Monitor cabin environment and report technical or safety issues to the flight deck.
• Collaborate with crew members to maintain efficient cabin operations and service flow.
• Apply first aid and manage in-flight incidents according to airline procedures.
• Promote the airline brand through professional appearance, behaviour, and hospitality.

• Respond efficiently and accurately to customers, provide possible solutions, and ensure that customers feel supported and valued
• Promote (Cross-sell/ Up-sell) the company's product offering to help drive shop profitability
• Handling cash and operating the cash register
• Perform ad-hoc sales reporting and stock keeping activities

• Welcome guests in a polite and friendly manner.
• Perform check-in quickly and efficiently, according to the Hotel Standards.
• To be familiar with the walk-in guest procedures.
• To ensure that the room billing method is completed as per hotel procedure.
• To show guests to their room when required in a pleasant manner, informing them of the facilities of the room and hotel, and ensuring that their luggage will be delivered by the bellboy as soon as possible.
• To be familiar with the facilities of the hotel and their times of operation
• To take, input and amend any reservation as required, assuring all reservations will be guaranteed.