MANU JOSEPH MICHAEL
Kollam,India
Summary
Results-driven Senior IT Analyst transitioning into a Senior Systems Engineer role with 12+ years of hands-on experience in IT infrastructure, systems administration, network management, and service delivery. Adept at designing, deploying, and maintaining enterprise IT systems, improving operational efficiency, and ensuring reliable and secure IT environments across multi-site, large-scale projects. Skilled in incident management, stakeholder communication, and implementing ITIL-driven processes.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Senior Analyst – IT Service Delivery
PETROFAC
Abu Dhabi
2025.08 - 2025.11
- Ensure accountability for all onsite IT support services delivered within ADNOC and Petrofac offices at Habshan site.
- Deploy, configure, and maintain end-user hardware and software, while ensuring accurate tracking and management of IT asset inventory.
- Provide strong technical first-line support for all IT services used by ADNOC and Petrofac personnel at site.
- Act as escalation point for IT support issues originating from project offices.
- Assist in performing root-cause analysis to troubleshoot, analyze, and resolve recurring technical issues.
- Develop strong working relationships within IT department to support effective project delivery and smooth knowledge transfer when needed.
- Establish and maintain effective business relationships with key suppliers and contractors to support IT service function.
Senior Analyst – IT Service Delivery
PETROFAC
Sriracha
2019.11 - 2025.05
- Led end-to-end IT service delivery, ensuring high availability and performance of IT systems for 750+ users.
- Managed IT infrastructure, including servers, network devices, backup systems, and security controls.
- Coordinated major incidents, root cause analysis, and resolution for infrastructure failures and service disruptions.
- Oversaw vendor and third-party management to ensure SLA compliance.
- Administered user access, system monitoring, IT asset management, and SharePoint administration.
- Performed regular network and data security checks, ensuring alignment with corporate IT policies.
- Planned and executed IT upgrades, cost-benefit analyses, and infrastructure improvements.
- Supported multiple project sites including Thai Oil and Jasmin Field (FPSO) users.
IT Administrator
PETROFAC
Jizan
2015.10 - 2019.08
- Managed deployment, maintenance, and troubleshooting of servers, PCs, and network equipment for 500+ users.
- Administered Windows Server environments, patching, backups, firewall configurations, and system security.
- Established and maintained network infrastructure including WAN, LAN, wireless, and UBNT network devices.
- Supported Avaya telecommunication systems and ensured stable AV support for meeting rooms.
- Conducted IT budget review, procurement planning, and lifecycle management.
- Ensured compliance with information security policies and conducted internal IT audits.
- Managed remote site connectivity and implemented backup strategies using Symantec Backup Exec.
IT Administrator
PETROFAC
Abu Dhabi
2014.12 - 2015.10
- Provided system and network support for 300+ users in ICAD office environment.
- Installed, configured, and maintained operating systems, user applications, and hardware.
- Supported audio-video conferencing systems and resolved desktop-level issues.
- Monitored network device performance and ensured data security practices.
System Administrator
INDIAPOPTIONS SOFTWARE Pvt. Ltd
Ernakulam, Kerala
2012.10 - 2014.11
- Managed LAN/WAN troubleshooting, network device monitoring, and system performance.
- Installed updates, maintained operating systems, and improved workstation infrastructure.
- Configured Outlook and provided hardware/software support across office environments.
Education
Bachelor of Commerce - Commerce
Kerala University
Kerala, India 2009.01 - 2011.01
Skills
- Systems Administration (Windows Server, AD, DNS, DHCP)
- Network Administration (Switching, Routing, Cisco, UBNT)
- IT Infrastructure Deployment & Maintenance
- Server & Storage Management
- Cloud Technologies (Azure Fundamentals)
- Backup & Disaster Recovery (Symantec Backup Exec)
- IT Security, Compliance & Auditing
- ITIL Service Delivery & Incident Management
- Project Coordination & Vendor Management
Websites
PROJECTS HANDLED
- Petrofac + ADNOC Habshan CO2 Recovery & Injection Project (200+ users) – Abu Dhabi, UAE.
- Petrofac, Saipem & Samsung + Thai Oil Clean Fuel Project (750+ users) – Sriracha, Thailand.
- Petrofac + FPSO Jasmin Field Project (50+ users),– Bangkok, Thailand.
- Petrofac + Saudi Aramco Jazan Refinery Project (500+ users) – , Jizan, Saudi Arabia.
- Petrofac + Zadco Project (300+ users)– Abu Dhabi, UAE.
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Azure Fundamentals
- ITIL Certification
REFERENCES
- Biju, C Nair, biju.nair@petrofac.com, +91 9940139634
- Ziad, Chammas, Ziad.Chammas@petrofac.com, +971 507963653
- Rajeev, Beri, rajeev.beri@petrofac.com, +91 9815688979
Timeline
Senior Analyst – IT Service Delivery
PETROFAC
2025.08 - 2025.11
Senior Analyst – IT Service Delivery
PETROFAC
2019.11 - 2025.05
IT Administrator
PETROFAC
2015.10 - 2019.08
IT Administrator
PETROFAC
2014.12 - 2015.10
System Administrator
INDIAPOPTIONS SOFTWARE Pvt. Ltd
2012.10 - 2014.11
Bachelor of Commerce - Commerce
Kerala University
2009.01 - 2011.01