MANU MOHAN

Abu Dhabi,AZ

Summary

Proactive Assistant Manager and Banquet Supervisor with extensive experience in overseeing banquet logistics, coordinating events, and ensuring exceptional guest satisfaction. Skilled in staff training, budget monitoring, and problem-solving. Known for developing strong team dynamics and maintaining high standards of cleanliness and service excellence.

Overview

years of professional experience

Certificate

Work History

Park Hyatt Abu Dhabi Hotel and Villas

Assistant Manager

09.2023 - Current

Job overview

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Solved problems and suggest alternatives to both clients and Convention Services Managers/ Catering Managers and assured guest satisfaction.
Provided quality service and compliance with brand and corporate standard operating procedures in order to achieve maximum customer satisfaction.
Provide professional service for excellent customer satisfaction during conventions, seminars, weddings and coaching special events
Monitor and control banquet budget, coordinating event budget to maximize revenue and minimize expenses while providing quality guest service.
Promoted a service a cross-training program between Banquet and Restaurant staff to improve guest service and maximizing staff management
Ensured cleanliness of designated areas including; restrooms, banquet/meeting/conference rooms.
Inspect the scheduled function areas for cleanliness, working condition and proper furniture and equipment set up
Assisted, directed and organized banquet and catering functions, from meeting set ups, to all food and beverage services.
Oversee Banquet event logistics generally comprise food and beverage service, preparation, and post-event clean-up
Collaborate with Catering manager, F/B manager, and culinary team to ensure that quality service is provided to all guests.
Serve as liaison for catering managers to ensure proper set-up of meeting functions and kitchen staff to provided quality service
Coordinated and supervised the execution of all banquet functions to ensure clients' specifications
Organize and run catering events, including setup, breakdown, and food service.
Supervised food service for all banquet events
Worked with clients on event details, supervised event room set-ups, employees and maintenance of all banquet functions
Participated in pre-event meetings with clients to review BEOs, clarify all details, and inquire about any potential special requests.
Insure Banquet rooms set-up according to BEOs
Coordinated and executed all restaurant and on-site special events in accordance with Banquet Event Orders.
Preside over BEO meetings and work closely with the chef and banquet staff to assure an exceptional guest experience.
Facilitated development by designing training programs for new managers and interns.
Ensured staff training programs were implemented and measured regularly

Park Hyatt Abu Dhabi Hotel and Villas

Banquet Supervisor

01.2022 - 09.2023

Job overview

Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
Directed and managed banquet functions for up to 600 person event.
Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.

Park Hyatt Abu Dhabi Hotel and Villas

Banquet Captain

06.2021 - 01.2022

Job overview

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Park Hyatt Abu Dhabi Hotel and Villas

Banquet Bartender

02.2020 - 03.2021

Job overview

Prepared for events by setting up bar, stocking supplies, and arranging tables.
Responded to guest questions and requests with friendly and knowledgeable service.
Contributed to successful events by setting up mobile bars in various locations according to event specifications.
Set up glassware, liquor, and other necessary supplies for special events.

Park Hyatt Abu Dhabi Hotel and Villas

Banquet Server

02.2018 - 12.2019

Job overview

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Set up banquet tables and chairs based on event requirements.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Adhered to all health and safety regulations while serving food and beverages.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Provided friendly, courteous service to create memorable moments for guests.
Arranged linens and table settings according to seating plan and event theme.
Answered guest questions about event plans and food service choices.
Responded to guest inquiries and requests promptly and courteously.
Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
Streamlined banquet setup processes, reducing preparation time for events.

Education

SIIT
, CHANGANASSEERY, INDIA

DIPLOMA IN PROCESSS CONTROL INSTRUMENATION from INSTRUMENATION

02.2011

ST. GEORGE HSS MUTTAR
, ALAPPUAZHA, KERALA, INDIA

High School Diploma

03.2008

ST. GEORGE HSS MUTTAR
, ALAPPUZHA, KERALA, INDIA

High School Diploma

03.2006

Skills

Money Handling
Customer Relations
Team motivation
Product and service knowledge
Customer Service

Cleanliness
Food Safety
Employee Engagement
Customer Satisfaction
Guest Service