MANUEL TRISTAN L. MONTECLARO
Dubai,UAE
Summary
A seasoned professional with expertise in consultative sales approach and negotiation techniques knowledge. Demonstrates strong leadership skills, interpersonal communication skills, and a proven ability to work effectively within teams. Adaptable to fast-paced environments, consistently achieving notable results through strategic planning and execution. Career goals include leveraging extensive experience to drive organisational success and foster collaborative growth.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Business Development Executive
Talents Project Development Consultancy LLC
Dubai, UAE
11.2023 - 07.2025
- Generated minimum AED 10 million in new business revenue annually through proactive lead acquisition.
- Acquired comprehensive knowledge of all company products and services across various projects.
- Identified and secured new revenue opportunities via outreach, referrals, and collaboration with Marketing and Sales.
- Conducted thorough research to pursue business opportunities, including networking and tender submissions.
- Reviewed client feedback and implemented improvements to elevate client satisfaction levels.
- Updated company promotional materials regularly, ensuring optimal presentation of case studies.
- Supported Project Managers by preparing portfolios and arranging meetings with potential clients.
- Maintained CRM processes and software to enhance new business development efficiency.
Business Development Manager
Black Pearl
Abu Dhabi, UAE
12.2022 - 08.2023
- Identified and nurtured valuable leads, driving significant business growth.
- Increased sales by 10% within first three months.
- Cultivated strong client relationships to improve customer retention.
- Secured favourable negotiation outcomes for all stakeholders.
- Navigated tendering processes to optimise success opportunities.
- Delivered comprehensive HR consulting services from strategy development through execution.
- Facilitated team-building activities and workshops to foster collaboration.
- Identified market trends, enhancing product offerings.
Senior - Business Development Executive
Talentera (Bayt.com)
Dubai, UAE
12.2020 - 12.2022
- Identified and targeted key decision-makers within organisations to enhance training effectiveness.
- Trained professionals to improve business development skills and confidence in executive communications.
- Developed tailored strategies for engaging high-level executives across various industries.
- Developed key partnerships for business expansion.
- Managed high-profile accounts to ensure customer satisfaction.
- Secured new clients with persuasive negotiation techniques.
- Manage over 15 meetings per week.
Global Partnership Executive
QNA International
Dubai, UAE
03.2017 - 11.2020
- Conducted extensive market research to identify trends and competitor strategies.
- Generated leads from service providers and corporate entities proactively.
- Initiated cold calling to engage potential sponsors and participants.
- Negotiated sponsorship deals, highlighting partnership benefits with events.
- Closed agreements with government and multinational corporations, detailing participation advantages.
- Increased team revenue to 15% by selling multiple delegate seats.
Business Development Manager
Marcus Evans Group
Dubai, UAE
12.2015 - 03.2017
- Generated high-quality leads through extensive research on private equity and venture capital firms.
- Identified growth opportunities via comprehensive market analysis across US, Europe, and Asia.
- Established direct contact with decision-makers by navigating gatekeepers effectively.
- Scheduled follow-up conversations with key stakeholders using consultative techniques.
- Served as primary advisory resource for single and multi-family offices.
- Drove revenue growth with innovative sales strategies, achieving USD 200,000 and record high USD 125,000 for one sponsor package.
Sales Associate/Tier 2 Client Engagement Associate
Pegasus Agriculture
Dubai, UAE
10.2014 - 11.2015
- Achieved sales exceeding AED 1.2 million through strategic warm lead management.
- Introduced innovative agricultural practices, revolutionising farming in Middle East.
- Disseminated critical information on high-performing farms across MENA region.
- Delivered vital insights to clients for effective portfolio diversification in hydroponic assets.
- Proactively coordinated onshore and offshore meetings to strengthen business relationships.
- Supported senior staff members during busy periods resulting in efficient workflow.
Senior telesales Executive / Customer Service Associate
Blue Button Media Events and Promotions Agency LLC
Dubai, UAE
06.2012 - 07.2014
- Conducted extensive online research to identify potential clients and utilised existing client database.
- Generated leads, secured appointments through strategic outreach efforts.
- Increased client base by 25% through successful cold approaches.
- Created and maintained comprehensive client database for follow-ups and retention.
- Participated in client meetings to clarify project requirements and expectations.
- Trained new employees to enhance customer service skills effectively.
- Oversaw promotional project lifecycle, ensuring successful deal closure and management.
Senior Business Development Executive
Center for Strategic Healthcare Development
Dubai, UAE
01.2011 - 01.2012
- Organised and supervised medical conferences, ensuring smooth execution and participant satisfaction.
- Addressed surgeon queries regarding CSHD portal to provide timely assistance.
- Responded to calls from Asia and MENA, fielding inquiries about surgeon's medical background.
- Promoted surgeon's expertise to diverse clients, highlighting specialised skills.
- Secured new clients with persuasive negotiation techniques.
- Maintained up-to-date knowledge of industry trends and shifts.
- Managed over 50 dials, 15 call engagements, 10 emails per day
SUPERVISOR/ TEAM LEAD
CORPORATE PAGE - Panasiatic Solution
Bacolod City, Philippines
01.2010 - 01.2011
- Supervised agents by tracking daily performance metrics.
- Monitored calls of agents at least three times daily to ensure quality standards.
- Led team initiatives to achieve company goals and objectives.
- Maintained discipline by monitoring employee attendance records.
- Fostered positive work culture to enhance employee morale.
- Reduced workplace conflicts through effective communication and negotiation strategies.
- Motivated agents to handle customer concerns with confidence.
- Increased quality assurance stats from 60% to 90% to 100% respectively
Assistant Team Leader/ Assistant Supervisor
SEARS - Transcom Asia
Bacolod City, Philippines
01.2009 - 01.2010
- Managed non-performing agents, driving them towards goal achievement.
- Set performance targets for agents to ensure high standards.
- Motivated team members to achieve exceptional performance levels.
- Provided support and guidance to junior staff, enhancing overall output.
- Implemented effective communication strategies to foster team cohesion.
- Delegated tasks efficiently, enabling timely project completion.
- Increased agent performance from bottom 10% to become top performers
Customer Service Representative
SEARS
Bacolod City, Philippines
01.2009 - 12.2009
- Managed customer orders via phone, ensuring satisfaction with purchases.
- Educated customers on product features and benefits to facilitate informed decisions.
- Up-sold additional products to achieve sales quotas effectively.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Trained new hires for improved productivity and efficiency on job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Increased customer satisfaction to 45% bi-yearly
Technical Support Representative
Qwest
Bacolod City, Philippines
01.2006 - 01.2008
- Resolved internet-related issues through effective remote troubleshooting.
- Accessed customer computers to deliver prompt technical support.
- Coordinated with central office to ensure seamless internet service for clients.
- Led training workshops on hardware and software products, improving customer knowledge.
- Achieved 15.6% increase in customer satisfaction through proactive problem resolution.
- Collaborated with development team to swiftly rectify software bugs.
Education
Diploma - Computer Science
University of Saint La Salle
Bacolod City, Philippines 06.2001 - 04.2005
Skills
- Consultative sales approach
- Negotiation techniques knowledge
- Leadership skills
- Interpersonal communication skills
- Teamwork
- Adaptability to pace
Languages
English
Advanced
Certification
*New World Kirkpatrick – Four Levels of Evaluation (Maha Khatib) - 2014
- Internationally certified to practice the most recognized evaluation model in the World
Accelerated Learning – Facilitation Skills Training (Tom Meier) 2015
- Internationally certified to practice the most advanced 21st Century Learning Method today
*Predictive Learning Analytics – (Dr. Ken Philipps) 2015
- Participated in an Evening Session on PLA regarding scrap learning and how it affects organizations and institutions
Other Certificate Courses (Udemy) 2020 - 2022
- "Learn HR Fundamentals for a Career in Human Resources".
- "Introduction to Human Resource Concepts"
- "Introduction to Human Resource Concepts"
- "Management Skills - Team Leadership Skills Masterclass 2022" - Certification
- "How to Become a Workplace Coach: The Fundamentals"
- "21 Day Crash Course in Emotional Intelligence"
Other Certificate Courses (LinkedIn) - 2024
- “Adaptive Project Leadership”
- “Project Management Foundations”
- “Communication Skills for Modern Management”
- “Advanced Business Development: Communication and Negotiation”
- “Succeeding as an In-house Creative”
- “Writing a Proposal”
Affiliations
Basketball, Online Gaming, Reading, Making Music, Writing Poems
Timeline
Senior Business Development Executive
Talents Project Development Consultancy LLC
11.2023 - 07.2025
Business Development Manager
Black Pearl
12.2022 - 08.2023
Senior - Business Development Executive
Talentera (Bayt.com)
12.2020 - 12.2022
Global Partnership Executive
QNA International
03.2017 - 11.2020
Business Development Manager
Marcus Evans Group
12.2015 - 03.2017
Sales Associate/Tier 2 Client Engagement Associate
Pegasus Agriculture
10.2014 - 11.2015
Senior telesales Executive / Customer Service Associate
Blue Button Media Events and Promotions Agency LLC
06.2012 - 07.2014
Senior Business Development Executive
Center for Strategic Healthcare Development
01.2011 - 01.2012
SUPERVISOR/ TEAM LEAD
CORPORATE PAGE - Panasiatic Solution
01.2010 - 01.2011
Assistant Team Leader/ Assistant Supervisor
SEARS - Transcom Asia
01.2009 - 01.2010
Customer Service Representative
SEARS
01.2009 - 12.2009
Technical Support Representative
Qwest
01.2006 - 01.2008
Diploma - Computer Science
University of Saint La Salle
06.2001 - 04.2005
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