Manuel Pradeep W
Abu Dhabi,UAE
Summary
Highly organised Document Controller with experience in engineering design and delivery across large-scale projects. Maintains orderly, high-quality electronic document management systems for dependable technical administration. Collaborates with cross-functional teams for improved project outcomes.Organised and proactive professional with astrong background in administrative support and data management, ensuring accuracy and compliance. Excellent communication and problem-solving skills, combined with proficiency in document control software and attention to detailand committed to streamlining document processes and supporting team efficiency in [Desired Position] role.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Credentialing Analyst for CAQH Healthcare process US Project
Exxon mobil Oil and Gas Industry
- In this process, we review doctor’s details as requested by the client's (PO).
- We verify the doctor's license, insurance, experience dates, and their validity. If any of these are expired, we contact the specific hospital where the doctor practices to facilitate the renewal of their license or insurance.
- Here we Valuate the Doctor Specialty and Valuate the Doctor Specialty and ensuring Doctor Practicing State and Hospital, wherein If we have Found any
- Discrepancy in Doctor Work history or gap we will reach out to the Practicing Hospital through Phone, Mail and fax and Get the Particular Information Updated in Provider Profile.
- While We do Credentialing in Microsoft Dynamics CRM and We Consolidate the Date in MsExcel.
Senior Customer Support
Eircom Telecom UK Project
- I have been Initially worked on an Ireland-based project as an Customer Support Executive.
- Providing live Chat and Email support for subscription Plan inquiries, and also assisting customers in Placing orders.
- I’ve been Assigned to analyze issues related to landline, broadband, and mobile invoices, as well as Network Issue and Troubleshooting and Ensuring resolution within appropriate timeframes and achieving a 100% Customer Satisfaction (CSAT) score.
- I have utilized Phoenix, Net guide, MsExcel tools to Track and Store Sales and Marketing activities and handled back-office tasks in the Eircom UK process.
Senior Executive and Quality Analyst
HCL Technologies
Chennai
11.2017 - 03.2025
- My Responsibility to process logistics Invoice payments using the SAP tool to analyze and finalize transactions.
- Our process involves verifying whether the payment and transaction are correct, or if there are any pending issues. or any pending items, we report them to the indexing team for further invoice analysis.
- Analyzing the error which is made by the IP (Invoice processing) team, reach out them to rectify the errors.
- Audit report should be sent to the managing director in payables team.
- Identified areas of improvement in existing QA processes through continuous analysis of current practices.
- Analyzing quality and performance trends to provide recommendations and action plans for improvement
- Provided feedback to product teams to improve user experience.
- Facilitated regular meetings with team members to discuss progress on projects and resolve any issues encountered along the way.
- Creating exercises and quality assessments to reinforce learning
- Created and maintained databases of known test defects.
- Automated test scripts to ensure currency.
Support Engineer & Document Controller
Wesco LLC an Caterpillar Company
Abhu dhabi, UAE
03.2025 - 01.2026
- Updated equipment deliveries through Teams upon receipt from clients, subcontractors, and departments.
- Signed delivery notes including driver name, date, contact number, and vehicle number.
- Inspected secure loading of equipment on trucks and managed return of old spares post-delivery.
- Maintained daily updates on Shop job tracker detailing status, dates, and remarks.
- Highlighted upcoming deliveries in daily meetings for proactive scheduling of repairs.
- Coordinated with procurement to arrange materials and spares for daily jobs.
- Processed electrical and logistics invoices via SAP, ensuring accuracy and compliance.
- Conducted audits on technical documentation for equipment and vendor invoices in Oil & Gas operations.
Education
M.B.A - Marketing
Manonmaniam Sundaranar University
Tirunelveli 01.2018 - 01.2020
B.Tech - Computer Science and Engineering
Sri Ganesh College of Engineering and Technology
Pondicherry 01.2011 - 01.2015
HSC And SSLC - undefined
Sacred heart Convent Anglo Indian Higher Secondary School
Villupuram 01.2000 - 01.2011
Skills
- Ms Office
- Customer Retention
- Time efficiency management
- Problem Solving
- Email Drafting
- CRM Dynamics
- Database Management
- SAP ERP
- Net Guide
- Decision-Making prowess
- Software installation and upgrades
- Cloud computing knowledge
- Data backup recovery
- Communication excellence
- Quality assurance focus
- Service-Level agreements compliance
- Continual service improvement approach
- Awareness of regulatory guidelines
- Archival expertise
- Risk assessment aptitude
- Document lifecycle comprehension
- Deadline-Oriented approach
- GDPR compliance
- Confidentiality maintenance
- Outstanding organisation under pressure
- Resilience under pressure
- Communication proficiency
Websites
Certification
- ICT Engineer in BSNL
- Lenovo Manufacturing operations
- Power our future Microsoft Aptech
Languages Known
English
Fluent
Tamil
Fluent
Achievements & Awards in HCLTech
Best Employee of the quarter for 2022, Best Employee of the Year for 2023, Represented Power of One & Ideapreneurship
DECLARATION
I hereby declare that all the details furnished above are true to the best of my knowledge.
Affiliations
- Hearing music ,Involving in Social activities NGO
Accomplishments
Been Awarded as Best Employee of the Year twice in HCL 2022 and 2023
Timeline
Support Engineer & Document Controller
Wesco LLC an Caterpillar Company
03.2025 - 01.2026
M.B.A - Marketing
Manonmaniam Sundaranar University
01.2018 - 01.2020
Senior Executive and Quality Analyst
HCL Technologies
11.2017 - 03.2025
B.Tech - Computer Science and Engineering
Sri Ganesh College of Engineering and Technology
01.2011 - 01.2015
HSC And SSLC - undefined
Sacred heart Convent Anglo Indian Higher Secondary School
01.2000 - 01.2011
Credentialing Analyst for CAQH Healthcare process US Project
Exxon mobil Oil and Gas Industry
Senior Customer Support
Eircom Telecom UK Project